{"schemaVersion":"jobsearcher.job.v1","id":"c2ae973d769a36bfca28b329","url":"https://jobsearcher.com/jobs/c2ae973d769a36bfca28b329","canonicalUrl":"https://jobsearcher.com/jobs/c2ae973d769a36bfca28b329","title":"Program Manager, Operations Enablement","description":"Program Manager, Operations Enablement at Thatch\r\nLocation Austin, Texas, United States\r\nCompensation $130,000 - $150,000 USD\r\nThatch's mission is to build a healthcare system people love. This requires a first-class Operations organization that provides top level service to our customers. We strive to set a new standard for service in the healthcare industry - focused around our deep member's first mentality - while also recognizing the need to scale efficiently over time to build a lasting company.\r\nThe Program Manager, Operations Enablement will own the delivery of our Operations onboarding program across the various teams. You'll engage with new hires, current team members, and Operations leaders to enhance their understanding of Thatch's products, processes, and tooling. You'll collaborate closely with cross-functional teams to ensure that training content is not only informative but also engaging and relevant.\r\nThis is a high-impact role with real ownership - scaling knowledge and expertise as the Operations team grows is critical to the success of Thatch. If this sounds like your kind of challenge, we want to hear from you!\r\nWhat you'll do\r\nBuild the Operations enablement function from scratch, with real ownership and impact\r\nLead onboarding training sessions, ensuring an engaging and effective training experience for new hires\r\nBuild strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps\r\nCollaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes\r\nTailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators\r\nAssess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed\r\nProvide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement\r\nRepresent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer\r\nHelp drive a learning culture at Thatch by building strong relationships with stakeholders in your region\r\nBackground we're looking for\r\n3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development\r\nA passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team\r\nProven ability to design and deliver engaging training sessions, both virtual and in-person\r\nAbility to really get into the details - you have a passion for intimately understanding the product, tools, and processes you are building programs for\r\nExcellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms\r\nStrong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously\r\nA proactive and adaptable mindset, capable of navigating ambiguity and changing priorities\r\nExperience we'd be particularly excited about\r\nExperience scaling enablement at early stage companies\r\nFamiliarity with learning management systems (LMS) and e-learning tools\r\nStrong facilitation skills with experience in coaching and mentoring\r\nWhat to expect\r\nWe interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect:\r\n30 minute video meeting to talk through your background and interest in Thatch\r\n30 minute video meeting with the hiring manager to dive deeper into your experience and the role\r\n30 minute video meeting to meet 2-3 members of the team\r\n30 minute video meeting with department leadership to review problem solving and strategy\r\n30 minute video meeting with our founders to discuss your approach to culture and our operating principles\r\nEqual Employment Opportunity Information\r\nTo help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process.\r\nJ-18808-Ljbffr","company":"Thatch Health","rawCompany":"thatch health","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-08-08T01:38:13.714Z","occupations":[{"code":"13-1151.00","title":"Training and Development Specialists","slug":"training-and-development-specialists"},{"code":"11-3131.00","title":"Training and Development Managers","slug":"training-and-development-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"611430","title":"Professional and Management Development Training","slug":"professional-and-management-development-training"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager, Operations Enablement","description":"Program Manager, Operations Enablement at Thatch\r\nLocation Austin, Texas, United States\r\nCompensation $130,000 - $150,000 USD\r\nThatch's mission is to build a healthcare system people love. This requires a first-class Operations organization that provides top level service to our customers. We strive to set a new standard for service in the healthcare industry - focused around our deep member's first mentality - while also recognizing the need to scale efficiently over time to build a lasting company.\r\nThe Program Manager, Operations Enablement will own the delivery of our Operations onboarding program across the various teams. You'll engage with new hires, current team members, and Operations leaders to enhance their understanding of Thatch's products, processes, and tooling. You'll collaborate closely with cross-functional teams to ensure that training content is not only informative but also engaging and relevant.\r\nThis is a high-impact role with real ownership - scaling knowledge and expertise as the Operations team grows is critical to the success of Thatch. If this sounds like your kind of challenge, we want to hear from you!\r\nWhat you'll do\r\nBuild the Operations enablement function from scratch, with real ownership and impact\r\nLead onboarding training sessions, ensuring an engaging and effective training experience for new hires\r\nBuild strong relationships with stakeholders to identify their unique enablement needs and Operations skills gaps\r\nCollaborate with subject matter experts to develop engaging training materials, including presentations, role-plays, and interactive exercises that enhance efficiency and drive business outcomes\r\nTailor content and information to various roles, segments, and sales motions, demonstrating empathy for operators\r\nAssess training effectiveness through participant feedback and performance metrics, iterating on content and delivery methods as needed\r\nProvide ongoing coaching and support to Operations team members to reinforce learning and drive continuous improvement\r\nRepresent a macro-optimistic exothermic team and be the first face many see as an onboarding trainer\r\nHelp drive a learning culture at Thatch by building strong relationships with stakeholders in your region\r\nBackground we're looking for\r\n3-5 years of experience in operations, enablement, or a related field, with a focus on onboarding or skills development\r\nA passion for teaching, a strong grasp of adult learning principles, and the ability to deliver engaging, hands-on programs while representing a positive and collaborative team\r\nProven ability to design and deliver engaging training sessions, both virtual and in-person\r\nAbility to really get into the details - you have a passion for intimately understanding the product, tools, and processes you are building programs for\r\nExcellent communication and presentation skills, with the ability to work cross-functionally with senior leaders and subject matter experts and to quickly convey complex concepts in simple terms\r\nStrong organizational skills and attention to detail, with the ability to manage multiple training initiatives simultaneously\r\nA proactive and adaptable mindset, capable of navigating ambiguity and changing priorities\r\nExperience we'd be particularly excited about\r\nExperience scaling enablement at early stage companies\r\nFamiliarity with learning management systems (LMS) and e-learning tools\r\nStrong facilitation skills with experience in coaching and mentoring\r\nWhat to expect\r\nWe interview rigorously based on integrity, talent, and drive; the trust we display in our teammates from day 1 is a reflection of the confidence we have in this process. We aim to evaluate the things you'll be doing every day as best we can, and we move quickly. Here's what to expect:\r\n30 minute video meeting to talk through your background and interest in Thatch\r\n30 minute video meeting with the hiring manager to dive deeper into your experience and the role\r\n30 minute video meeting to meet 2-3 members of the team\r\n30 minute video meeting with department leadership to review problem solving and strategy\r\n30 minute video meeting with our founders to discuss your approach to culture and our operating principles\r\nEqual Employment Opportunity Information\r\nTo help us comply with federal and state equal opportunity employment regulations, we invite you to voluntarily provide the following demographic information. This data is collected for statistical reporting purposes only and plays no role in the evaluation of your application. Your decision to provide or withhold this information will not impact your candidacy in any way. We appreciate your participation in helping us foster a fair and inclusive hiring process.\r\nJ-18808-Ljbffr","datePosted":"2026-08-08T01:38:13.714Z","dateModified":"2026-08-08T01:38:13.714Z","hiringOrganization":{"@type":"Organization","name":"Thatch Health","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2ae973d769a36bfca28b329"},"url":"https://jobsearcher.com/jobs/c2ae973d769a36bfca28b329"}}