{"schemaVersion":"jobsearcher.job.v1","id":"c2ab11bd2db2ee4aef922580","url":"https://jobsearcher.com/jobs/c2ab11bd2db2ee4aef922580","canonicalUrl":"https://jobsearcher.com/jobs/c2ab11bd2db2ee4aef922580","title":"Technical Support Engineer (Software)","description":"Job Title: Technical Support Engineer (Software)\nReports to: Director of Customer Support – North America\nClassification: Non-Exempt\n\nSummary:\nThe Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between customers, field service engineers and management. The Technical Support Engineer will coordinate stated activities with HQ technical support, Customer Support, R&D product management, QA, manufacturing and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.\n\nEssential Duties and Responsibilities:\nTo perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.\nPlanning and execution of assigned software specific tasks.\nExecute independent testing and qualification of EVG equipment software.\nPrepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).\nResponsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.\nParticipate and/or lead failure analysis with HQ R&D departments.\nProvide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.\nMaintenance of all software products on customer equipment (patches, backups, version updates).\nPerform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to. Researches internal and external equipment configuration inquiries.\nDevelops, recommends and/or implements field and customer on-the-job training requirements.\nCoordinates customer and affiliate meetings, teleconferences, visits and support logistics.\nDevelops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.\nVisits customers and affiliates to review customer issues and provides required technical support and recommendations.\n\nAdditional Duties and Responsibilities:\nInitiates quotation for training, parts, retrofits and upgrades.\nMaintains and performs repairs on company demo cleanroom equipment.\nDevelops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.\nKeeps informed and trained on the company’s most current systems, methods and procedures.\nPrepares troubleshooting and repair guides for Best Known Methods.\nMentors and provides technical assistance and training to less experienced personnel.\nExhibits good housekeeping practices in all work areas.\n\nQualifications / Education / Skills and Experience\nThis position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.\nAt least two (2) years of experience with an EVG tool platform, preferred.\nStrong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.\nAdvanced electromechanical troubleshooting skills.\nKnowledge of statistical process control.\nFamiliarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics and robotics.\nKnowledge of quality improvement process methods and terminology.\nAbility to identify and solve advanced process-related system problems.\nStrong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.\nAbility to communicate and demonstrate professional conduct with all levels of Management and personnel.\nStrong organizational skills.\nComplete understanding of international logistics ad project schedule/management.\nMust possess skills that can assist with cross-functional team building.\nMust have strong negotiation skills and understanding of other cultures.\nMust have strong PC skills including Word, Excel, PowerPoint and Windows (knowledge of SAP, Canbus and Motion controllers preferred).\nMust be able to work extended hours and/or flexible shifts, as required.\nMust be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.\n\nPhysical Demands:\nWhile performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.\nAbility to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.\n\nThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.\n\nA review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.","company":"Ev Group","rawCompany":"ev group","city":"Hillsboro","state":"TN","isRemote":false,"isActive":false,"createdAt":"2026-06-22T11:07:59.435Z","occupations":[{"code":"17-3029.00","title":"Engineering Technologists and Technicians, Except Drafters, All Other","slug":"engineering-technologists-and-technicians-except-drafters-all-other"},{"code":"17-3023.00","title":"Electrical and Electronic Engineering Technologists and Technicians","slug":"electrical-and-electronic-engineering-technologists-and-technicians"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"811210","title":"Electronic and Precision Equipment Repair and Maintenance","slug":"electronic-and-precision-equipment-repair-and-maintenance"},{"code":"333242","title":"Semiconductor Machinery Manufacturing","slug":"semiconductor-machinery-manufacturing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Engineer (Software)","description":"Job Title: Technical Support Engineer (Software)\nReports to: Director of Customer Support – North America\nClassification: Non-Exempt\n\nSummary:\nThe Technical Support Engineer will be responsible for coordinating technical, commercial, training and logistic support between customers, field service engineers and management. The Technical Support Engineer will coordinate stated activities with HQ technical support, Customer Support, R&D product management, QA, manufacturing and Sales. The position will also function as onsite support during an equipment escalation, if required, within the North American geographic region.\n\nEssential Duties and Responsibilities:\nTo perform this job successfully, the individual must be able to perform each of the primary duties satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required.\nPlanning and execution of assigned software specific tasks.\nExecute independent testing and qualification of EVG equipment software.\nPrepare, report and communicate software specific topics to customer (risk analysis, change documentation, function test protocols).\nResponsible for organizing, tracking and filing all software revisions (for all relevant equipment types) for North America as required by HQ.\nParticipate and/or lead failure analysis with HQ R&D departments.\nProvide support to regional technical support team in all software specific matters, including log-file analysis and information acquisition.\nMaintenance of all software products on customer equipment (patches, backups, version updates).\nPerform data and performance analysis of the installed base at key customers. Support the technical support hotline during normal working hours. Ensure technical support issue tracking system is fully adhered to. Researches internal and external equipment configuration inquiries.\nDevelops, recommends and/or implements field and customer on-the-job training requirements.\nCoordinates customer and affiliate meetings, teleconferences, visits and support logistics.\nDevelops strategies with customers and onsite engineers for collection and reporting of equipment performance data and generation of reliability reports.\nVisits customers and affiliates to review customer issues and provides required technical support and recommendations.\n\nAdditional Duties and Responsibilities:\nInitiates quotation for training, parts, retrofits and upgrades.\nMaintains and performs repairs on company demo cleanroom equipment.\nDevelops and implements plans to increase productivity through tracking equipment performance and plan uptime improvement.\nKeeps informed and trained on the company’s most current systems, methods and procedures.\nPrepares troubleshooting and repair guides for Best Known Methods.\nMentors and provides technical assistance and training to less experienced personnel.\nExhibits good housekeeping practices in all work areas.\n\nQualifications / Education / Skills and Experience\nThis position requires an Associate’s Degree or Bachelor’s Degree in a related engineering field or up to three (3) years of experience installing/repairing semiconductor/electronic production equipment.\nAt least two (2) years of experience with an EVG tool platform, preferred.\nStrong technical knowledge of electronics at a level to troubleshoot from schematics and understand functions of standard electronic components.\nAdvanced electromechanical troubleshooting skills.\nKnowledge of statistical process control.\nFamiliarity with common tools and understanding of vacuum systems, motors, encoders, hydraulics, pneumatics and robotics.\nKnowledge of quality improvement process methods and terminology.\nAbility to identify and solve advanced process-related system problems.\nStrong customer support and interpersonal skills to be able to interface with Field Service Engineers and customers under stressful conditions while maintaining a professional demeanor, respect and courtesy at all times.\nAbility to communicate and demonstrate professional conduct with all levels of Management and personnel.\nStrong organizational skills.\nComplete understanding of international logistics ad project schedule/management.\nMust possess skills that can assist with cross-functional team building.\nMust have strong negotiation skills and understanding of other cultures.\nMust have strong PC skills including Word, Excel, PowerPoint and Windows (knowledge of SAP, Canbus and Motion controllers preferred).\nMust be able to work extended hours and/or flexible shifts, as required.\nMust be able to travel domestically and internationally overnight, as needed, up to 30% of the time. Must possess a valid passport.\n\nPhysical Demands:\nWhile performing duties of this job, individual is regularly required to stand, sit, reach with hand and arms, stoop, kneel, crouch, crawl and lift/move up to 50 pounds. Visual acuity required. Individual is required to use hands to finger, handle or feel objects, tools, or controls frequently and be able to reach with hand and arms above shoulder level occasionally.\nAbility to wear proper cleanroom attire and work inside the fab/cleanroom up to 30% of the time.\n\nThis job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.\n\nA review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities.","datePosted":"2026-06-22T11:07:59.435Z","dateModified":"2026-06-22T11:07:59.435Z","hiringOrganization":{"@type":"Organization","name":"Ev Group","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Hillsboro","addressRegion":"TN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2ab11bd2db2ee4aef922580"},"url":"https://jobsearcher.com/jobs/c2ab11bd2db2ee4aef922580"}}