Customer Success Manager

Location: Boston, MA (On-site) Company Overview We are a healthcare technology company with validated science, real-world impact, and strong momentum. As we scale that impact, we are building the team and systems to ensure rapid, high-quality execution within a regulated environment.  Where You Fit  Reporting to the Director of Clinical Implementations, the Customer Success Manager (CSM) will support clients following go-live. This individual will play a critical role in ensuring customers achieve value from our solutions by driving provider adoption, patient utilization, and long-term engagement.  This is a high-impact, field-facing role that blends customer success and account management. The CSM will work directly with healthcare providers and clinical teams to embed Clairity into workflows, promote internal advocacy, and increase patient adoption. The ideal candidate is a self-starter who thrives in ambiguity, takes initiative, and is energized by influencing stakeholders, driving behavior change, and building scalable processes in a rapidly evolving startup environment.  What You’ll DoServe as the primary point of contact for customers post go-live, ensuring a seamless transition from implementation to ongoing success  Develop and execute customer success plans aligned with clinical, operational, and patient adoption goals  Build strong relationships with key stakeholders, including physicians, technologists, administrators, and clinical leadership  Drive provider adoption and advocacy Increase patient utilization by influencing workflows and enabling staff to effectively introduce the product before, during and after mammography visits  Identify and execute on expansion opportunities, including increased usage, new sites, and additional patient outreach  Act as a trusted advisor, using data and insights to influence customer behavior and outcomes  Conduct on-site and virtual trainings to improve staff engagement, reinforce best practices and optimize patient-facing workflows  Track and analyze key metrics such as provider engagement, patient adoption rates, and overall account health  Proactively identify risks to retention or growth and take ownership of mitigation strategies  What You Bring  Required  Bachelor’s degree and 3–5+ years of experience in Customer Success or Account Management  Experience in healthcare, health tech, or working with clinical stakeholders  Demonstrated success in driving adoption, engagement, and account growth in a digital health environment  Proven ability to influence customer behavior and drive outcomes, not just maintain relationships  Comfortable working in a field-based role with some travel to customer sites  Strong communication and relationship-building skills across clinical and non-clinical audiences  Highly organized with the ability to manage multiple accounts and priorities  Self-starter with the ability to operate independently in fast-paced, ambiguous environments   Nice to Have  Familiarity with radiology, breast imaging and mammography workflows Experience supporting AI/ML-based products Experience working in a startup or high-growth environment Proficient with project management or customer success tracking tools  Compensation and Growth  Base salary: $110,000 – $120,000 (commensurate with experience and capability)  Performance-based bonus  Generous health benefits and 401(k) contribution Opportunity for expanded responsibility, scope, and long-term participation in the company’s growth   About Clairity Clairity is a healthcare technology company redefining how disease risk is understood and managed. We leverage advances in AI and computer vision to transform how medical images are used, moving beyond the detection of visible disease toward the prediction of future risk and the enablement of earlier, more proactive care. In a short period of time, we moved from research to model development, FDA de novo regulatory authorization, inclusion in national clinical guidelines, and real-world implementation at leading centers of excellence, including Beth Israel Deaconess Medical Center, Emory University, and Invision Sally Jobe, demonstrating strong momentum and real-world impact. We are shifting healthcare from reactive diagnosis to proactive risk assessment, disease prevention, and health promotion. We operate with a high bar for excellence in speed and quality. We are execution-driven, operate with ownership, and move quickly with judgment. To apply, please send your resume to implementationjobs@clairity.com