{"schemaVersion":"jobsearcher.job.v1","id":"c2932341c5789d01f4837147","url":"https://jobsearcher.com/jobs/c2932341c5789d01f4837147","canonicalUrl":"https://jobsearcher.com/jobs/c2932341c5789d01f4837147","title":"Program Associate","description":"About Us\n\nHomebridge believes that quality care comes from skilled and supported caregivers. As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.\n\nPosition Summary\n\nThe Program Associate is a member of the Technology team, reports to the Senior Manager of Business Applications, and works closely alongside the Senior Program Analysts. The Program Associate is the day-to-day owner of client and service data accuracy across Homebridge systems — performing high-volume data entry, maintaining and cleaning database records, checking entries for discrepancies, and processing SOC 3075 forms. The Program Associate also gathers and prepares data that the Senior Program Analysts and manager use for compliance and partner reporting. This is a hands-on, detail-driven role well suited to someone who takes pride in getting records exactly right.\n\nEssential Job Functions\n\nParticipates as an active member of the team, responding to requests and executing procedures with diligence and urgency\nEnsures high quality documentation of home care by supporting members of the Community Care team\nConsistently follows established procedures and flags gaps or inefficiencies to a Senior Program Analyst or the manager\nPartners with the Senior Program Analysts on shared workflows, absorbing overflow volume and covering core data functions during absences\n\nData Entry and Data Management\n\nPerforms accurate, high-volume data entry into VinCent and other Homebridge systems, meeting established accuracy and turnaround standards\nSets up new clients in the system and keeps profiles, referrals, authorizations, and status changes current\nChecks records entered by other users for completeness, accuracy, and consistency; identifies and resolves discrepancies before they affect billing, payroll, or compliance reporting\nReconciles data across systems and source documents, researching mismatches and escalating those that cannot be resolved independently\nPerforms routine spot checks of user-entered data; documents findings and follows up with the responsible team until corrections are confirmed\nPerforms ongoing record cleanup including de-duplication, standardization, and retroactive corrections\nMaintains organized digital filing of source documents so records are easy to retrieve and audit\nMaintains job aids and step-by-step procedures for correct data entry and helps orient staff to new or changed processes\nEscalates systemic data quality issues to a Senior Program Analyst and the Senior Manager of Business Applications\n\nSOC 3075 Forms Processing (Zendesk)\n\nMonitors the Zendesk queue for incoming SOC 3075 requests; processes referrals the same business day and all other forms within 24 hours of receipt\nVerifies each form for completeness, required signatures and dates, correct client and provider identifiers, and consistency with authorized hours\nEnters SOC 3075 data into VinCent and cross-checks against the client record to confirm the form and the system match\nTracks each form in Zendesk from receipt through completion, marking tickets complete only after processing is verified\nFollows up on incomplete or rejected submissions and escalates what cannot be resolved independently\nMaintains organized, confidential SOC 3075 records in accordance with HIPAA and Homebridge retention requirements\n\nClient Records Management\n\nMaintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur\nUpdates the new referral tracker as referrals are received and move through intake, keeping it current and accurate\nMonitors referrals against expected timeframes and flags initial assessments that have not been completed in a timely manner so the responsible team can follow up\nUses VinCent to compile current and correct client data\nTracks requests for heavy cleaning and provides necessary invoices to the IHSS team for fast and efficient billing\nAssists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status\nNotifies necessary teams when there are changes to clients’ status or eligibility\n\nReporting Support\n\nPulls and organizes the underlying data the Senior Program Analysts and manager use to build compliance and partner reports\nVerifies that source data is complete and correct before reports are produced, and corrects discrepancies identified during report review\nAssists with recurring monthly, quarterly, and annual reports as directed\n\nCross-Team Communication and Collaboration\n\nResponds to requests and referrals from internal and external stakeholders in a timely manner\nWorks closely with the Community Care team to troubleshoot data issues and suggest changes that produce more accurate and thorough records\nCompiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested\n\nKnowledge, Skills, and Abilities\n\nIs committed to the agency’s mission to delivery of high-quality services\nDemonstrated accuracy and speed in high-volume data entry, with meticulous attention to detail and a proven ability to catch errors and inconsistencies others miss\nExperience maintaining a database, EHR, or client management system, including record creation, updates, and data validation\nAbility to reconcile information across multiple systems and source documents and troubleshoot discrepancies\nStrong administrative, planning, and organizing skills\nSolid data-handling skills, including the ability to create tables; reconcile, compile, sort, and clean data; and use basic formulas and features of Excel\nComfort working through repetitive, high-volume tasks without loss of accuracy over the course of a day\nAbility to follow structured procedures precisely and consistently across repetitive, detail-heavy work\nDemonstrated ability to solve problems and persevere through challenges\nExperience working from a ticketing queue such as Zendesk, or ability to learn one quickly\nIs a sophisticated user of computer software and a quick learner of proprietary software\nProven ability to consistently apply policies and procedures across various deliverables\nDemonstrated history of excellent verbal and written communication skills\nSound judgment handling confidential client information in accordance with HIPAA\n\nEducation and Experience\n\nAssociate’s degree in a related field preferred; we also warmly welcome applicants possessing substantial work experience that equates to the educational qualifications\nOne or more years of experience in data entry, records processing, or a similar detail-oriented administrative role preferred; strong candidates from adjacent backgrounds are encouraged to apply\nStrong Excel skills (sorting and filtering, lookups, basic formulas, conditional formatting); willingness to build toward pivot tables and more advanced functions\n\nWork Environment\n\nThis position is hybrid in nature and includes office-based responsibilities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.\n\nHomebridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","company":"Homebridge","rawCompany":"homebridge","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-19T20:06:16.421Z","occupations":[{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"},{"code":"31-1121.00","title":"Home Health Aides","slug":"home-health-aides"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"621610","title":"Home Health Care Services","slug":"home-health-care-services"},{"code":"624120","title":"Services for the Elderly and Persons with Disabilities","slug":"services-for-the-elderly-and-persons-with-disabilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Associate","description":"About Us\n\nHomebridge believes that quality care comes from skilled and supported caregivers. As the State’s largest IHSS agency provider, Homebridge operates multiple programs that benefit caregivers and their clients. In San Francisco, Homebridge provides nearly 1/2 million hours of in-home care to more than 1,000 complexly diagnosed IHSS Medi-Cal beneficiaries each year, with a staff of more than 400 caregivers.\n\nPosition Summary\n\nThe Program Associate is a member of the Technology team, reports to the Senior Manager of Business Applications, and works closely alongside the Senior Program Analysts. The Program Associate is the day-to-day owner of client and service data accuracy across Homebridge systems — performing high-volume data entry, maintaining and cleaning database records, checking entries for discrepancies, and processing SOC 3075 forms. The Program Associate also gathers and prepares data that the Senior Program Analysts and manager use for compliance and partner reporting. This is a hands-on, detail-driven role well suited to someone who takes pride in getting records exactly right.\n\nEssential Job Functions\n\nParticipates as an active member of the team, responding to requests and executing procedures with diligence and urgency\nEnsures high quality documentation of home care by supporting members of the Community Care team\nConsistently follows established procedures and flags gaps or inefficiencies to a Senior Program Analyst or the manager\nPartners with the Senior Program Analysts on shared workflows, absorbing overflow volume and covering core data functions during absences\n\nData Entry and Data Management\n\nPerforms accurate, high-volume data entry into VinCent and other Homebridge systems, meeting established accuracy and turnaround standards\nSets up new clients in the system and keeps profiles, referrals, authorizations, and status changes current\nChecks records entered by other users for completeness, accuracy, and consistency; identifies and resolves discrepancies before they affect billing, payroll, or compliance reporting\nReconciles data across systems and source documents, researching mismatches and escalating those that cannot be resolved independently\nPerforms routine spot checks of user-entered data; documents findings and follows up with the responsible team until corrections are confirmed\nPerforms ongoing record cleanup including de-duplication, standardization, and retroactive corrections\nMaintains organized digital filing of source documents so records are easy to retrieve and audit\nMaintains job aids and step-by-step procedures for correct data entry and helps orient staff to new or changed processes\nEscalates systemic data quality issues to a Senior Program Analyst and the Senior Manager of Business Applications\n\nSOC 3075 Forms Processing (Zendesk)\n\nMonitors the Zendesk queue for incoming SOC 3075 requests; processes referrals the same business day and all other forms within 24 hours of receipt\nVerifies each form for completeness, required signatures and dates, correct client and provider identifiers, and consistency with authorized hours\nEnters SOC 3075 data into VinCent and cross-checks against the client record to confirm the form and the system match\nTracks each form in Zendesk from receipt through completion, marking tickets complete only after processing is verified\nFollows up on incomplete or rejected submissions and escalates what cannot be resolved independently\nMaintains organized, confidential SOC 3075 records in accordance with HIPAA and Homebridge retention requirements\n\nClient Records Management\n\nMaintains client records including adding and managing referrals, accurately reporting client information, and updating profile and status when changes occur\nUpdates the new referral tracker as referrals are received and move through intake, keeping it current and accurate\nMonitors referrals against expected timeframes and flags initial assessments that have not been completed in a timely manner so the responsible team can follow up\nUses VinCent to compile current and correct client data\nTracks requests for heavy cleaning and provides necessary invoices to the IHSS team for fast and efficient billing\nAssists with tracking and following up with clients who are on hold for more than 30 days to confirm their long-term status\nNotifies necessary teams when there are changes to clients’ status or eligibility\n\nReporting Support\n\nPulls and organizes the underlying data the Senior Program Analysts and manager use to build compliance and partner reports\nVerifies that source data is complete and correct before reports are produced, and corrects discrepancies identified during report review\nAssists with recurring monthly, quarterly, and annual reports as directed\n\nCross-Team Communication and Collaboration\n\nResponds to requests and referrals from internal and external stakeholders in a timely manner\nWorks closely with the Community Care team to troubleshoot data issues and suggest changes that produce more accurate and thorough records\nCompiles service evidence, authorized hour breakdowns, narratives, and/or historical client data as requested\n\nKnowledge, Skills, and Abilities\n\nIs committed to the agency’s mission to delivery of high-quality services\nDemonstrated accuracy and speed in high-volume data entry, with meticulous attention to detail and a proven ability to catch errors and inconsistencies others miss\nExperience maintaining a database, EHR, or client management system, including record creation, updates, and data validation\nAbility to reconcile information across multiple systems and source documents and troubleshoot discrepancies\nStrong administrative, planning, and organizing skills\nSolid data-handling skills, including the ability to create tables; reconcile, compile, sort, and clean data; and use basic formulas and features of Excel\nComfort working through repetitive, high-volume tasks without loss of accuracy over the course of a day\nAbility to follow structured procedures precisely and consistently across repetitive, detail-heavy work\nDemonstrated ability to solve problems and persevere through challenges\nExperience working from a ticketing queue such as Zendesk, or ability to learn one quickly\nIs a sophisticated user of computer software and a quick learner of proprietary software\nProven ability to consistently apply policies and procedures across various deliverables\nDemonstrated history of excellent verbal and written communication skills\nSound judgment handling confidential client information in accordance with HIPAA\n\nEducation and Experience\n\nAssociate’s degree in a related field preferred; we also warmly welcome applicants possessing substantial work experience that equates to the educational qualifications\nOne or more years of experience in data entry, records processing, or a similar detail-oriented administrative role preferred; strong candidates from adjacent backgrounds are encouraged to apply\nStrong Excel skills (sorting and filtering, lookups, basic formulas, conditional formatting); willingness to build toward pivot tables and more advanced functions\n\nWork Environment\n\nThis position is hybrid in nature and includes office-based responsibilities. When in the office, the role is primarily sedentary, typically involving desk work in a temperature-controlled environment within modular, individual or shared office space. Moderate walking, lifting, and material handling are also required. The noise level in the office environment is usually moderate.\n\nPhysical Demands\n\nThe physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable an individual with disabilities to perform the essential functions. While performing the duties of the job, the employee is regularly required to talk or hear. The employee is frequently required to sit for extended periods of time at a desk or computer workstation. The employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, or crouch. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.\n\nHomebridge is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","datePosted":"2026-08-19T20:06:16.421Z","dateModified":"2026-08-19T20:06:16.421Z","hiringOrganization":{"@type":"Organization","name":"Homebridge","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2932341c5789d01f4837147"},"url":"https://jobsearcher.com/jobs/c2932341c5789d01f4837147"}}