{"schemaVersion":"jobsearcher.job.v1","id":"c2871c8eacc7d6ea3aff32db","url":"https://jobsearcher.com/jobs/c2871c8eacc7d6ea3aff32db","canonicalUrl":"https://jobsearcher.com/jobs/c2871c8eacc7d6ea3aff32db","title":"Customer Support Representative","description":"Customer Support Representative - Day Shift\nIt's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.\nWhat is the pay?\n$55,000 - $68,000 per year, based on experience\nIndividual performance-based bonus up to 10% of salary\nCompany performance-based bonus up to 10% of salary\nWhat are the benefits?\nFully remote position\nCompetitive health, dental, and vision insurance\n401(k) with up to 6% company match\n40 days of paid time off, inclusive of vacation, sick days, and holidays\n$200/month home-office stipend\nPromote-from-within culture with clear opportunities for advancement\nWhat will I be doing?\nProviding customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls\nTroubleshooting common account and software-related issues for our clients' users\nGuiding users through solutions in a clear and patient manner\nEscalating complex cases through structured workflows\nDocumenting issues and resolutions accurately within internal systems\nContributing to knowledge base articles for common issues\nFollowing established processes to deliver consistent, high-quality support\nRepresenting client brands with empathy and professionalism\nWhat are the requirements?\nAble to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions\nExcellent written communication, including grammar, punctuation, and spelling\nComfortable navigating multiple software systems simultaneously\nFast, reliable internet connection and a distraction-free work environment\nWhat additional qualifications could I have?\n1+ year customer service, help desk, or other customer-facing support experience\nFamiliarity with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar\nWhat shifts are available?\nThis role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.\nDay Shift: 8:00 AM - 4:00 PM Central Time (CT)\nGreat customer support is about more than resolving issues — it’s about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we’d love to hear from you.","company":"Allied Tech","rawCompany":"allied tech","city":"Austin","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:27:31.045Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"},{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561421","title":"Telephone Answering Services","slug":"telephone-answering-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Support Representative","description":"Customer Support Representative - Day Shift\nIt's been said that the secret of getting ahead is getting started. We'd add one thing to that: it helps considerably if you actually like people. We're building a team of thoughtful, service-minded people who find satisfaction in a good conversation, take pride in solving problems, and make every customer feel like they called at just the right time.\nWhat is the pay?\n$55,000 - $68,000 per year, based on experience\nIndividual performance-based bonus up to 10% of salary\nCompany performance-based bonus up to 10% of salary\nWhat are the benefits?\nFully remote position\nCompetitive health, dental, and vision insurance\n401(k) with up to 6% company match\n40 days of paid time off, inclusive of vacation, sick days, and holidays\n$200/month home-office stipend\nPromote-from-within culture with clear opportunities for advancement\nWhat will I be doing?\nProviding customer support and basic technical support via phone, live chat, ticketing systems, and occasional video calls\nTroubleshooting common account and software-related issues for our clients' users\nGuiding users through solutions in a clear and patient manner\nEscalating complex cases through structured workflows\nDocumenting issues and resolutions accurately within internal systems\nContributing to knowledge base articles for common issues\nFollowing established processes to deliver consistent, high-quality support\nRepresenting client brands with empathy and professionalism\nWhat are the requirements?\nAble to diagnose and resolve common software-related issues including login errors, access permissions, and account billing resolutions\nExcellent written communication, including grammar, punctuation, and spelling\nComfortable navigating multiple software systems simultaneously\nFast, reliable internet connection and a distraction-free work environment\nWhat additional qualifications could I have?\n1+ year customer service, help desk, or other customer-facing support experience\nFamiliarity with phone, live chat, and ticketing software systems such as Zendesk, Intercom, or similar\nWhat shifts are available?\nThis role supports 24/7 coverage across our client base, with 3 different shift schedules available. Team members work a rotating 5-on / 2-off schedule, with days off shifting periodically so that weekend shifts are shared equally across the team. Each shift is 8 hours and averages 40 hours per week.\nDay Shift: 8:00 AM - 4:00 PM Central Time (CT)\nGreat customer support is about more than resolving issues — it’s about creating trust, solving problems, and helping people feel supported when something isn't working. If that sounds like the kind of work you do best, we’d love to hear from you.","datePosted":"2026-04-14T11:27:31.045Z","dateModified":"2026-04-14T11:27:31.045Z","hiringOrganization":{"@type":"Organization","name":"Allied Tech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Austin","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c2871c8eacc7d6ea3aff32db"},"url":"https://jobsearcher.com/jobs/c2871c8eacc7d6ea3aff32db"}}