Customer Experience Coordinator - Front Desk + BDC Opportunity

Customer Experience Coordinator - Front Desk + BDC OpportunityOpeningAt Melloy Automotive, the first impression matters-and so does every interaction that follows.We're looking for a high-level communicator who can manage our front desk while also supporting our Business Development efforts. This is a unique opportunity for someone with experience to step into a role that blends customer service, inbound lead handling, and appointment coordination.If you've worked in a dealership and know how important speed, tone, and follow-up are-you'll understand exactly what this role can become.What You'll DoGreet and direct showroom traffic with professionalism and energyAnswer and manage incoming calls (sales & service)Respond to internet leads, texts, and chat inquiriesSet and confirm appointments for sales and serviceSupport sales team with customer follow-upMaintain a clean, organized, and welcoming front desk environmentHelp create a consistent, positive customer experience across all touchpointsWhat We're Looking ForPrevious dealership receptionist, BDC, or customer service experience preferredStrong communication skills (phone, text, email... all of it)Ability to multitask without falling apart when it gets busyPositive attitude and professional presenceReliable, detail-oriented, and fast-movingWhy This Role is DifferentThis is not just a front desk position.For the right person, this role can grow into a full BDC position, sales support role, or leadership opportunity within our stores. We're looking for someone who wants more than just answering phones-we want someone who wants to be part of the operation.CompensationCompetitive hourly pay (based on experience)Bonus opportunities tied to appointments and performanceFull-time position with growth potentialClosingIf you've worked in a dealership before and know how to handle customers the right way, we want to talk to you.We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.