Property & Causality Claims Adjuster

Overview Job Title: Claims Adjuster Duration: 1 year Job Schedule: Fully Remote Job Hours: 40 hours per week, M-F. Start and end times are flexible but typically 9-6 ET. Interview Process: Virtual About the Job: The Claim Adjuster is an individual contributor role responsible for successfully and compliantly adjudicating claims, meeting claim execution targets, and delivering a WoW! experience to our Pet Parents every day. Responsibilities Meeting or exceeding daily claim targets Providing guidance, oversight, and final approval authority to non-licensed claims processors from GenPact, AdStrat, or Healthy Paws Obtaining and maintaining advanced adjuster licenses according to state and municipality requirements Ensuring claims are compliant and adjudicated following standard operating procedures Identifying process improvement opportunities and implementing solutions Skills Be a licensed Claim Adjuster or have the experience to become a licensed Claim Adjuster within six months Property and Casualty License Ability to effectively communicate with pet parents Problem solving and decision-making skills Organizational and time management skills Basic IT skills — confident in managing basic functions independently in a fully remote role (attaching files, editing documents, screensharing, escalating tech concerns) Experience with ERP or CRM systems a plus Education and Experience Veterinary knowledge or experience evaluating medical records a plus 2+ years of customer service or call center experience High school diploma or equivalent work experience Additional Information Seniority level: Mid-Senior level Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting J-18808-Ljbffr