{"schemaVersion":"jobsearcher.job.v1","id":"c20c585fb819d48b8ea1d900","url":"https://jobsearcher.com/jobs/c20c585fb819d48b8ea1d900","canonicalUrl":"https://jobsearcher.com/jobs/c20c585fb819d48b8ea1d900","title":"Program Manager - Operations","description":"FIXED-TERM CONTRACT for 3-6 months with the opportunity of converting to FTE\nMorae Global seeks to find the best and the brightest people – those who understand what it takes to deliver top-quality solutions for our clients.\nWe are seeking a Program Manager for our Operations team to design and manage end-to-end operational programs that bridge sales and delivery functions and teams.\nResponsibilities:\nOversee resource planning and capacity management across sales and delivery teams. Coordinate workforce allocation, manage utilization rates, and ensure optimal staffing levels to meet business demands and customer commitments.\nLead cross-functional initiatives to improve operational efficiency and scalability. Identify bottlenecks in sales-to-delivery workflows, implement process improvements, and establish standardized operating procedures that support growth.\nDevelop and maintain operational dashboards and reporting frameworks. Track key performance indicators across both sales and delivery operations including pipeline health, fulfillment timelines, resource utilization, customer onboarding metrics, and delivery quality.\nManage the operational planning cycle including forecasting, capacity modeling, and strategic planning. Collaborate with sales and delivery leadership to align operational capabilities with revenue targets and customer commitments.\nEstablish governance frameworks and quality controls for operational processes. Ensure compliance with service level agreements, maintain documentation, and implement quality assurance measures across operations\nDrive customer success through operational excellence. Monitor delivery performance, customer satisfaction metrics, and work with teams to resolve operational challenges that impact customer experience.\nDesign and manage end-to-end operational programs that bridge sales and delivery functions. Ensure seamless handoffs between teams, optimize processes across the customer lifecycle, and drive operational excellence from deal closure through service delivery.\nRequirements:\n3+ years in operations and program management\nStrong understanding of the sales-to-delivery lifecycle with proven ability to optimize handoffs and processes across commercial and operational functions.\nDemonstrated project and program management expertise with ability to manage multiple complex initiatives simultaneously. PMP, Agile, or similar certification is a plus.\nExcellent analytical and problem-solving skills with proficiency in data analysis and reporting tools. Experience with CRM systems (Salesforce preferred), project management tools, and resource management platforms.\nMust be willing to go into our Cape Town office on a hybrid schedule\nProficiency in data visualization and reporting tools (Excel, Google Sheets, Tableau, Power BI, or similar).\nExperience with capacity planning, resource allocation, and forecasting in operational environments.\nAbility to work in a fast-paced environment and adapt to changing priorities while maintaining focus on operational outcomes.\nAbout Morae\nMorae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Learn more at morae.com. Our privacy policy can be found here https://www.morae.com/privacy-policy\nEmployment Equity\nMorae is committed to Employment Equity and transformation. Candidates from designated groups are encouraged to apply in line with our EE objectives.","company":"Morae Global","rawCompany":"morae global","city":"Houston","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-14T11:03:55.749Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"},{"code":"541618","title":"Other Management Consulting Services","slug":"other-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager - Operations","description":"FIXED-TERM CONTRACT for 3-6 months with the opportunity of converting to FTE\nMorae Global seeks to find the best and the brightest people – those who understand what it takes to deliver top-quality solutions for our clients.\nWe are seeking a Program Manager for our Operations team to design and manage end-to-end operational programs that bridge sales and delivery functions and teams.\nResponsibilities:\nOversee resource planning and capacity management across sales and delivery teams. Coordinate workforce allocation, manage utilization rates, and ensure optimal staffing levels to meet business demands and customer commitments.\nLead cross-functional initiatives to improve operational efficiency and scalability. Identify bottlenecks in sales-to-delivery workflows, implement process improvements, and establish standardized operating procedures that support growth.\nDevelop and maintain operational dashboards and reporting frameworks. Track key performance indicators across both sales and delivery operations including pipeline health, fulfillment timelines, resource utilization, customer onboarding metrics, and delivery quality.\nManage the operational planning cycle including forecasting, capacity modeling, and strategic planning. Collaborate with sales and delivery leadership to align operational capabilities with revenue targets and customer commitments.\nEstablish governance frameworks and quality controls for operational processes. Ensure compliance with service level agreements, maintain documentation, and implement quality assurance measures across operations\nDrive customer success through operational excellence. Monitor delivery performance, customer satisfaction metrics, and work with teams to resolve operational challenges that impact customer experience.\nDesign and manage end-to-end operational programs that bridge sales and delivery functions. Ensure seamless handoffs between teams, optimize processes across the customer lifecycle, and drive operational excellence from deal closure through service delivery.\nRequirements:\n3+ years in operations and program management\nStrong understanding of the sales-to-delivery lifecycle with proven ability to optimize handoffs and processes across commercial and operational functions.\nDemonstrated project and program management expertise with ability to manage multiple complex initiatives simultaneously. PMP, Agile, or similar certification is a plus.\nExcellent analytical and problem-solving skills with proficiency in data analysis and reporting tools. Experience with CRM systems (Salesforce preferred), project management tools, and resource management platforms.\nMust be willing to go into our Cape Town office on a hybrid schedule\nProficiency in data visualization and reporting tools (Excel, Google Sheets, Tableau, Power BI, or similar).\nExperience with capacity planning, resource allocation, and forecasting in operational environments.\nAbility to work in a fast-paced environment and adapt to changing priorities while maintaining focus on operational outcomes.\nAbout Morae\nMorae is a dynamic, high-growth organization that provides an integrated suite of solutions to corporate law departments and law firms, and partners with leading software and services providers, both within and outside the legal industry. We are a young company but are made up of seasoned professionals in the legal industry, with a focus on building productive long-term relationships with employees and clients in an environment where collaboration is encouraged, knowledge is shared freely, and diversity of thought, cultures, communities, and points of view is embraced. Our team has the vision to create an effective solution for any business problem and the experience to execute that vision. Learn more at morae.com. Our privacy policy can be found here https://www.morae.com/privacy-policy\nEmployment Equity\nMorae is committed to Employment Equity and transformation. Candidates from designated groups are encouraged to apply in line with our EE objectives.","datePosted":"2026-04-14T11:03:55.749Z","dateModified":"2026-04-14T11:03:55.749Z","hiringOrganization":{"@type":"Organization","name":"Morae Global","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Houston","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c20c585fb819d48b8ea1d900"},"url":"https://jobsearcher.com/jobs/c20c585fb819d48b8ea1d900"}}