Customer Service Rep

Benefits/PerksCompetitive hourly pay rate plus commission and/or bonusesPaid trainingPaid Time OffJob Summary The Customer Service Representative provides excellent customer experience for potential and existing customers. Identifies opportunities to cross-sell and coordinates with sales specialists for follow-up. Assists the agency owner with attaining agency service goals.ResponsibilitiesProvides personalized, professional customer service experiences by building trust and developing strong customer relationshipsResponds to customer inquiries regarding coverages, billing, claims, or products by following established agency processes and proceduresDrives customer satisfaction by following J.D. Powers best practices: Personal Insurance Review, rate revision notification, and claims processProcesses change to existing accounts and policiesServes as a liaison on behalf of the customer between the agency and various business partnersAssists customers with claims by directing them to the appropriate Claims Department contacts and resources. Follows up to ensure customer needs are addressed.Schedules appointments with existing or prospective customers for agency employees QualificationsDemonstrated customer service experienceEffective communication skillsExperienced with PC software applications (Microsoft Office Suites, Internet Explorer)Solid knowledge and understanding of basic mathematical skills