{"schemaVersion":"jobsearcher.job.v1","id":"c1ce1a4e42d43f57d90f9b80","url":"https://jobsearcher.com/jobs/c1ce1a4e42d43f57d90f9b80","canonicalUrl":"https://jobsearcher.com/jobs/c1ce1a4e42d43f57d90f9b80","title":"Program Analyst","description":"Aptive is seeking a full-time Program Analyst to provide high quality support personnel for the Veterans Health Administration (VHA) Integrated External Networks (IEN) Customer Experience (CX) and Network Development (ND) directorates.VHA is America’s largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.VHA IEN is responsible for day-to-day supervision of managing Veteran, provider and customer relations experience, community care contracts, medical claims payment/reimbursement, network support and adequacy, and other activities associated with the design, development, and maintenance of a high performing network of providers providing VA care to Veterans and family members in the community.CX provides customer service for both national and international contact centers, coordinates communication between IVC, community providers, and Veterans served by third party administrators (TPAs), and manages inquiries from Veterans and community providers, working as intermediaries to resolve concerns with TPAs.ND spearheads the development, oversight, and modifications of contracts, working to ensure that network providers offer timely, high-quality care for Veterans and their beneficiaries that integrate with VA-coordinated lifetime care management.Primary ResponsibilitiesThe Program Analyst specializes in developing and recommending mid-level complex strategies to optimize the operations of different programs within an organization. Working with a Program Analyst Sr., primary responsibilities for this position are: Review highly complex communications/media (e.g., telephone, letter, etc.) to determine the proper disposition of inquiries. Review, evaluate, and conduct analyses of issues related to program segment healthcare administrative functions, medical claims payments, complaints, inquiries, and other items provided. Submissions originate primarily from incoming telephone calls via a routing system and also include a variety of sources (e.g., Congressional offices, White House, Agency, special interest groups). Conduct reviews using automated systems (e.g., VHA/IVC internal systems, third-party administrator portals) of medical claims files/payments, inquiries from contractors, Veterans, private-sector healthcare providers, and Agency medical center and field staff and provide responses. Minimum Qualifications 3 years of relevant experience BA/BS degree Experience supporting large, complex federal agencies; ideally VA or DoD Ability to interact and engage with Executive-level stakeholders Ability to communicate thoughts, ideas, and solutions logically, both written and orally Advanced proficiency with Microsoft Office applications, especially MS Excel, Word, and PowerPoint Ability to obtain and maintain a public trust clearance Legal authorization to work in the U.S Desired Qualifications Knowledge of Veteran populations Strong critical thinking and analytical skills Proven ability to organize, prioritize, and work well with others Ability to communicate thoughts, ideas, and solutions logically both written and orally Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment Capable self-starter with a drive to get all types of work done and high attention to detail Ability to interact and engage with Executive-level stakeholders Experience with VHA Central Office About AptiveAptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.","company":"Aptive Resources","rawCompany":"aptive resources","city":"Denver","state":"CO","isRemote":false,"isActive":false,"createdAt":"2026-08-14T11:01:06.241Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"13-1111.00","title":"Management Analysts","slug":"management-analysts"},{"code":"13-1199.00","title":"Business Operations Specialists, All Other","slug":"business-operations-specialists-all-other"}],"industries":[{"code":"923140","title":"Administration of Veterans' Affairs","slug":"administration-of-veterans-affairs"},{"code":"921190","title":"Other General Government Support","slug":"other-general-government-support"},{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Analyst","description":"Aptive is seeking a full-time Program Analyst to provide high quality support personnel for the Veterans Health Administration (VHA) Integrated External Networks (IEN) Customer Experience (CX) and Network Development (ND) directorates.VHA is America’s largest integrated health care system, providing care at 1,293 health care facilities, including 171 medical centers and 1,112 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.VHA IEN is responsible for day-to-day supervision of managing Veteran, provider and customer relations experience, community care contracts, medical claims payment/reimbursement, network support and adequacy, and other activities associated with the design, development, and maintenance of a high performing network of providers providing VA care to Veterans and family members in the community.CX provides customer service for both national and international contact centers, coordinates communication between IVC, community providers, and Veterans served by third party administrators (TPAs), and manages inquiries from Veterans and community providers, working as intermediaries to resolve concerns with TPAs.ND spearheads the development, oversight, and modifications of contracts, working to ensure that network providers offer timely, high-quality care for Veterans and their beneficiaries that integrate with VA-coordinated lifetime care management.Primary ResponsibilitiesThe Program Analyst specializes in developing and recommending mid-level complex strategies to optimize the operations of different programs within an organization. Working with a Program Analyst Sr., primary responsibilities for this position are: Review highly complex communications/media (e.g., telephone, letter, etc.) to determine the proper disposition of inquiries. Review, evaluate, and conduct analyses of issues related to program segment healthcare administrative functions, medical claims payments, complaints, inquiries, and other items provided. Submissions originate primarily from incoming telephone calls via a routing system and also include a variety of sources (e.g., Congressional offices, White House, Agency, special interest groups). Conduct reviews using automated systems (e.g., VHA/IVC internal systems, third-party administrator portals) of medical claims files/payments, inquiries from contractors, Veterans, private-sector healthcare providers, and Agency medical center and field staff and provide responses. Minimum Qualifications 3 years of relevant experience BA/BS degree Experience supporting large, complex federal agencies; ideally VA or DoD Ability to interact and engage with Executive-level stakeholders Ability to communicate thoughts, ideas, and solutions logically, both written and orally Advanced proficiency with Microsoft Office applications, especially MS Excel, Word, and PowerPoint Ability to obtain and maintain a public trust clearance Legal authorization to work in the U.S Desired Qualifications Knowledge of Veteran populations Strong critical thinking and analytical skills Proven ability to organize, prioritize, and work well with others Ability to communicate thoughts, ideas, and solutions logically both written and orally Ability to get up to speed quickly on complex issues; desire to work in a fast-paced, rapidly evolving environment Capable self-starter with a drive to get all types of work done and high attention to detail Ability to interact and engage with Executive-level stakeholders Experience with VHA Central Office About AptiveAptive is a modern federal consulting firm focused on human experience, digital services, and business transformation. We harness creativity, technology, and culture to connect people and systems to impact the world. We’re advisors, strategists, and engineers focused on people, above all else.We believe in generating success collaboratively, leaving client organizations stronger after every engagement and building trust for the next big challenge. Our work inspires people, fuels change and makes an impact. Join our team to be part of positive change in your community and our nation. EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.","datePosted":"2026-08-14T11:01:06.241Z","dateModified":"2026-08-14T11:01:06.241Z","hiringOrganization":{"@type":"Organization","name":"Aptive Resources","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Denver","addressRegion":"CO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c1ce1a4e42d43f57d90f9b80"},"url":"https://jobsearcher.com/jobs/c1ce1a4e42d43f57d90f9b80"}}