Customer Advocacy Manager

A company is looking for a Customer Advocacy Manager to enhance customer engagement and advocacy programs. Key Responsibilities Manage and expand the customer advocacy program, nurturing relationships across all account levels Create and showcase customer impact content to support marketing initiatives and build trust Track and report on advocacy initiatives and KPIs to identify opportunities for program evolution Required Qualifications 5+ years of experience in customer marketing, advocacy, community, or customer content roles in B2B SaaS Strong relationship-building skills with a customer-first mindset Proven ability to collaborate with sales leaders to execute advocacy strategies Experience in project management with the ability to handle multiple programs simultaneously Tech-savvy with experience using AI and sales reference management tools for advocacy processes