{"schemaVersion":"jobsearcher.job.v1","id":"c1b40c8bef6b2ce244850f8c","url":"https://jobsearcher.com/jobs/c1b40c8bef6b2ce244850f8c","canonicalUrl":"https://jobsearcher.com/jobs/c1b40c8bef6b2ce244850f8c","title":"Application & Support Engineer - US & Canada","description":"Company: Sim&Cure | Medical software & patient-specific simulation\nScope: North America (US & Canada)\nFounded in 2014, Sim&Cure is French digital start-up focused on improving neurovascular treatments of cerebral aneurysm with a proprietary software suite. The Sim&Size™ software is a Class II medical device with CE mark and FDA clearance that has already been used to treat more than 10,000+ patients in 500+ hospitals in the world.\nThrough several modules, Sim&Size™ is a software suite that provides to the physician a 3D visualization of medical images and a computational model of neurovascular implantable medical devices (IMDs). The therapeutic strategy is the most important step of this disease treatment and Sim&Size™ is now part of it by being efficient, safe, and reproducible. Computational modeling of specific devices in the anatomy of a patient helps the physician to achieve the intended outcome of the intervention.\n\nReporting to: Training & Education Manager\nMain Mission\nAs an Application, Support & Training Specialist, you will serve as the primary technical, clinical, and educational reference for Sim&Cure’s clients and field teams across the US market.\nYou will manage software deployment, technical troubleshooting (Level 2), and customer education programs to ensure the optimal, safe, and long-term adoption of Sim&Cure solutions within US hospitals. In this hybrid role, you will balance deep IT expertise with strong pedagogical skills to drive client satisfaction, empower clinical users, and support North American business growth.\nKey Responsibilities\n1️. Software Deployment & US Hospital IT Integration\nPlan, coordinate, and execute the installation and updates of Sim&Cure software solutions (Sim&Size) at US clinical sites.\nPartner with hospital departments, including IT Security, Biomedical engineering, and Clinical engineering.\nVerify and validate technical prerequisites (workstations, networks, HIPAA-compliant cloud/server architectures).\nEnsure compliant, documented, and secure system go-lives across the US territory.\n2️. Technical Support & Troubleshooting (L2)\nAct as the main point of contact for US clients (hospitals, clinics) and internal field resources (Level 2 support).\nDiagnose and resolve complex technical and application incidents via remote tools or, when necessary, on-site interventions.\nIdentify workarounds and document root causes to ensure high system availability and minimize clinical/surgical downtime.\nMaintain clear, structured, and reassuring communication with US medical staff during critical incidents.\n3️. Training, Clinical Education & Product Adoption\nDeliver high-quality training sessions (both remote and on-site) for clinical users, physicians, and partners to ensure autonomous and safe use of Sim&Size.\nTrain internal US teams (including Territory Managers and new hires) on product updates, technical workflows, and best practices.\nDesign, update, and maintain educational materials, including user manuals, quick-start guides, video tutorials, and training modules.\nMonitor training effectiveness and continuously optimize educational programs based on US user feedback.\n4. Field & Commercial Collaboration\nCollaborate closely with US Territory Managers to align technical interventions and training sessions with sales priorities.\nAssist in planning and tracking field activities and software upgrades across the North American region.\nAct as a technical and clinical ambassador during product demonstrations, workshops, and major US conferences (e.g., RSNA).\n5. Quality Assurance & Product Complaints (FDA / ISO)\nCentralize and analyze US field feedback to identify product improvements and user training needs.\nManage the internal Product Complaint process in strict compliance with medical device regulations (FDA guidelines and ISO 13485).\nAct as the interface between US clients and HQ internal teams (Quality, Regulatory, R&D in France) to ensure rigorous incident tracking.\n\nEducation & Experience\nDegree: Bachelor’s or Master’s degree in Biomedical Engineering, Computer Science, or a related technical field.\nExperience: Minimum 2 years of experience in application support, technical troubleshooting, or clinical training in the US healthcare sector, ideally in:\nB2B medical software or medical imaging environments (DICOM / PACS / RIS).\nRegulated medical devices (FDA-regulated environments).\nExperience delivering presentations, training, or coaching to US clinical audiences (surgeons, radiologists) is highly valued.\nTechnical & Operational Skills\nStrong understanding of hospital IT environments, network configurations, and cybersecurity standards (HIPAA, SOC2).\nAbility to translate complex technical concepts into simple, pedagogical instructions.\nSoft Skills\nPedagogical mindset: Strong communication skills and natural ability to teach and empower others.\nProblem-solving drive: Structured, analytical, and solution-oriented approach.\nCustomer-centric: Empathy, patience, and ability to handle high-pressure clinical environments.\nLanguages & Mobility\nLanguages: Fluent in English (mandatory). Knowledge of French (to facilitate communication with HQ in Montpellier) or Spanish is a plus.\nMobility: Willingness to travel regularly across the US (up to 40%).","company":"Simcur","rawCompany":"simcur","city":"Washington","state":"DC","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:59:06.472Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"339113","title":"Surgical Appliance and Supplies Manufacturing","slug":"surgical-appliance-and-supplies-manufacturing"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application & Support Engineer - US & Canada","description":"Company: Sim&Cure | Medical software & patient-specific simulation\nScope: North America (US & Canada)\nFounded in 2014, Sim&Cure is French digital start-up focused on improving neurovascular treatments of cerebral aneurysm with a proprietary software suite. The Sim&Size™ software is a Class II medical device with CE mark and FDA clearance that has already been used to treat more than 10,000+ patients in 500+ hospitals in the world.\nThrough several modules, Sim&Size™ is a software suite that provides to the physician a 3D visualization of medical images and a computational model of neurovascular implantable medical devices (IMDs). The therapeutic strategy is the most important step of this disease treatment and Sim&Size™ is now part of it by being efficient, safe, and reproducible. Computational modeling of specific devices in the anatomy of a patient helps the physician to achieve the intended outcome of the intervention.\n\nReporting to: Training & Education Manager\nMain Mission\nAs an Application, Support & Training Specialist, you will serve as the primary technical, clinical, and educational reference for Sim&Cure’s clients and field teams across the US market.\nYou will manage software deployment, technical troubleshooting (Level 2), and customer education programs to ensure the optimal, safe, and long-term adoption of Sim&Cure solutions within US hospitals. In this hybrid role, you will balance deep IT expertise with strong pedagogical skills to drive client satisfaction, empower clinical users, and support North American business growth.\nKey Responsibilities\n1️. Software Deployment & US Hospital IT Integration\nPlan, coordinate, and execute the installation and updates of Sim&Cure software solutions (Sim&Size) at US clinical sites.\nPartner with hospital departments, including IT Security, Biomedical engineering, and Clinical engineering.\nVerify and validate technical prerequisites (workstations, networks, HIPAA-compliant cloud/server architectures).\nEnsure compliant, documented, and secure system go-lives across the US territory.\n2️. Technical Support & Troubleshooting (L2)\nAct as the main point of contact for US clients (hospitals, clinics) and internal field resources (Level 2 support).\nDiagnose and resolve complex technical and application incidents via remote tools or, when necessary, on-site interventions.\nIdentify workarounds and document root causes to ensure high system availability and minimize clinical/surgical downtime.\nMaintain clear, structured, and reassuring communication with US medical staff during critical incidents.\n3️. Training, Clinical Education & Product Adoption\nDeliver high-quality training sessions (both remote and on-site) for clinical users, physicians, and partners to ensure autonomous and safe use of Sim&Size.\nTrain internal US teams (including Territory Managers and new hires) on product updates, technical workflows, and best practices.\nDesign, update, and maintain educational materials, including user manuals, quick-start guides, video tutorials, and training modules.\nMonitor training effectiveness and continuously optimize educational programs based on US user feedback.\n4. Field & Commercial Collaboration\nCollaborate closely with US Territory Managers to align technical interventions and training sessions with sales priorities.\nAssist in planning and tracking field activities and software upgrades across the North American region.\nAct as a technical and clinical ambassador during product demonstrations, workshops, and major US conferences (e.g., RSNA).\n5. Quality Assurance & Product Complaints (FDA / ISO)\nCentralize and analyze US field feedback to identify product improvements and user training needs.\nManage the internal Product Complaint process in strict compliance with medical device regulations (FDA guidelines and ISO 13485).\nAct as the interface between US clients and HQ internal teams (Quality, Regulatory, R&D in France) to ensure rigorous incident tracking.\n\nEducation & Experience\nDegree: Bachelor’s or Master’s degree in Biomedical Engineering, Computer Science, or a related technical field.\nExperience: Minimum 2 years of experience in application support, technical troubleshooting, or clinical training in the US healthcare sector, ideally in:\nB2B medical software or medical imaging environments (DICOM / PACS / RIS).\nRegulated medical devices (FDA-regulated environments).\nExperience delivering presentations, training, or coaching to US clinical audiences (surgeons, radiologists) is highly valued.\nTechnical & Operational Skills\nStrong understanding of hospital IT environments, network configurations, and cybersecurity standards (HIPAA, SOC2).\nAbility to translate complex technical concepts into simple, pedagogical instructions.\nSoft Skills\nPedagogical mindset: Strong communication skills and natural ability to teach and empower others.\nProblem-solving drive: Structured, analytical, and solution-oriented approach.\nCustomer-centric: Empathy, patience, and ability to handle high-pressure clinical environments.\nLanguages & Mobility\nLanguages: Fluent in English (mandatory). Knowledge of French (to facilitate communication with HQ in Montpellier) or Spanish is a plus.\nMobility: Willingness to travel regularly across the US (up to 40%).","datePosted":"2026-08-07T10:59:06.472Z","dateModified":"2026-08-07T10:59:06.472Z","hiringOrganization":{"@type":"Organization","name":"Simcur","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Washington","addressRegion":"DC","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c1b40c8bef6b2ce244850f8c"},"url":"https://jobsearcher.com/jobs/c1b40c8bef6b2ce244850f8c"}}