{"schemaVersion":"jobsearcher.job.v1","id":"c1a7ed49d8a24ece59cd3c87","url":"https://jobsearcher.com/jobs/c1a7ed49d8a24ece59cd3c87","canonicalUrl":"https://jobsearcher.com/jobs/c1a7ed49d8a24ece59cd3c87","title":"Customer Solutions Representative","description":"Customer Solutions Representative\nNorth- Remote\nLet’s go North, together.\nJoin our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.\nJob Summary:\nThe Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.\nWhat you'll do:\nRetain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB. Issues generally center around:\nRates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis\nEquipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations\nService Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution\nPaymentsHub – educate merchant on value of the NAB loyalty program\nMaintain current understanding of NAB processing rate structures and current industry knowledge;\nWork with all departments within NAB to identify the best solution to the merchant’s concerns;\nDetermine the “root cause” of merchant dissatisfaction if cancellation is inevitable;\nMake suggestions to management for improving processes to reduce account closures;\nSpecial projects as assigned by management.\nWhat we need from you:\nHigh School Diploma or equivalent required; some college preferred\n1-3 years prior experience in a call center environment required\n1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nPTO: Vacation, Sick, Holidays\nBirthday Holiday\nEducation Assistance\n401(k) + Match\nMental Health Support & Well-Being Program\nCompany-funded Lifestyle Spending Account\nSalary Range: $15.00-$17.00 per hour + monthly bonus\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.\nWho we are:\nNorth, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.\nLet’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.\nAt North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.\nTo learn more about North, and our family of companies, visit our website: north.com","company":"North1","rawCompany":"north1","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-04T23:26:59.375Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"41-3091.00","title":"Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel","slug":"sales-representatives-of-services-except-advertising-insurance-financial-services-and-travel"},{"code":"41-9099.00","title":"Sales and Related Workers, All Other","slug":"sales-and-related-workers-all-other"}],"industries":[{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"561422","title":"Telemarketing Bureaus and Other Contact Centers","slug":"telemarketing-bureaus-and-other-contact-centers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Solutions Representative","description":"Customer Solutions Representative\nNorth- Remote\nLet’s go North, together.\nJoin our mission to build the largest suite of credit card processing and merchant services. It’s one simple payment platform backed by the most diverse payment companies. From credit card processing to back-office management, North points the way to smarter, faster, and just plain better payment solutions.\nJob Summary:\nThe Customer Solutions Associate is part of the B2B environment that focuses on retaining and expanding business within the current merchant base, through strategic outreach and inbound closure calls. This role requires a driven individual with a proven ability to build rapport, influence decisions, and navigate complex situations to maximize customer loyalty and growth for North. The ideal candidate possesses a strong understanding of customer retention principles and thrives in a competitive environment focused on achieving results.\nWhat you'll do:\nRetain accounts by resolving outstanding issues while educating merchants on the value proposition of remaining with NAB. Issues generally center around:\nRates and Fees – educate merchant on pricing, offer competitive rate quotes and/or perform internal rate analysis\nEquipment Concerns – educate merchant on equipment functionality (basics only), understand when alternate equipment may be a better fit, make equipment recommendations\nService Concerns – serve as a point of contact for the merchant while their issues are being addressed and resolved, escalate issues appropriately to ensure immediately resolution\nPaymentsHub – educate merchant on value of the NAB loyalty program\nMaintain current understanding of NAB processing rate structures and current industry knowledge;\nWork with all departments within NAB to identify the best solution to the merchant’s concerns;\nDetermine the “root cause” of merchant dissatisfaction if cancellation is inevitable;\nMake suggestions to management for improving processes to reduce account closures;\nSpecial projects as assigned by management.\nWhat we need from you:\nHigh School Diploma or equivalent required; some college preferred\n1-3 years prior experience in a call center environment required\n1-3 years prior experience as a Sales, Retention, or Loyalty Representative preferred\nWhat we offer:\nWe offer a comprehensive benefits package that enables our teams to live a life well lived, both personally and professionally. Some of our perks include:\nMedical, Dental, & Vision Coverage\nPTO: Vacation, Sick, Holidays\nBirthday Holiday\nEducation Assistance\n401(k) + Match\nMental Health Support & Well-Being Program\nCompany-funded Lifestyle Spending Account\nSalary Range: $15.00-$17.00 per hour + monthly bonus\nPay within this range varies by work location and on job-related knowledge, skills, and experience. We look forward to discussing your salary expectations and our full total rewards offerings throughout the interview process.\nWho we are:\nNorth, and our family of companies, are committed to helping entrepreneurs grow their businesses. As an end-to-end payment solutions company, we provide everything business owners need to get paid, whether they serve customers in a physical storefront, online, or both. We pride ourselves on being large enough to offer customized solutions to our enterprise-level clients while remaining agile enough to take an award-winning, hands-on approach to personal service that our merchants won’t find anywhere else.\nLet’s go North, together! Our most important resource is our people. Join our diverse team of innovators and do-ers and make your mark on the future of payments technology. We're proud to offer benefits that help our team members further their overall well-being through unique initiatives that are both personally and professionally fulfilling.\nAt North, we celebrate diversity and create an inclusive environment for everyone. We are an equal opportunity employer.\nTo learn more about North, and our family of companies, visit our website: north.com","datePosted":"2026-08-04T23:26:59.375Z","dateModified":"2026-08-04T23:26:59.375Z","hiringOrganization":{"@type":"Organization","name":"North1","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c1a7ed49d8a24ece59cd3c87"},"url":"https://jobsearcher.com/jobs/c1a7ed49d8a24ece59cd3c87"}}