Veterinary Receptionist - Portland, OR

Who We AreRose City Veterinary Hospital is Hiring!Position DetailsRole: Veterinary ReceptionistStatus: Full-timeSalary: Negotiable and based on experienceSchedule: 4 x 10-hour shiftsRose City Veterinary Hospital is the oldest operating veterinary hospital in Portland. We pride ourselves in modern medicine, with old-fashioned love. We strive to cultivate a supportive, fun environment that encourages camaraderie and opportunities to learn and grow.We are looking to add a full-time Client Care Representative to complete our front desk team. Our Veterinary Receptionists are the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing exceptional customer service.This is a full-time position with a four-day/week schedule, and Saturday shifts will be required. A love of animals and a customer service background are a great fit for this position. Knowledge of veterinary medicine is a plus but not required. We are willing to train the right person.This is a great opportunity to join an outstanding practice and start or build your career in the veterinary field!Why You’ll Love It HereA supportive team that genuinely helps each otherA workplace where being yourself isn’t just allowed—it’s encouragedOpportunities to expand your skillset and take on more (if you want it)High standards of care with a team that’s proud of the medicine we practiceWhat You'll BringConfidence in handling high call volume and juggling competing prioritiesCompassionate communication skills, especially in sensitive or emotional situationsA warm, confident communication style and passion for helping clients and petsAbility to collaborate closely with doctors and technicians to support patient careStrong customer service skills with a focus on building long-term client relationshipsWhat You’ll DoGreet clients and patients with warmth and professionalismAnswer phones, route calls appropriately, and respond to voicemails promptlySchedule appointments and manage a multi-doctor calendar efficientlyManage medical record requests, reminders, and basic administrative tasksHandle client concerns with empathy and professionalism, escalating when neededMake outbound calls/texts/emails to confirm appointments and follow up on careWhat's In It For YouA positive clinic culture that values you as a personMentoring and support for all team members4-day work weeksNo nights, on-call shifts, or holiday hoursA working environment that inspires our team members to thrive in their positions.Occasional coffee runs, bagels, and meals on usFinancial BenefitsBenefits You Can’t BeatA flexible approach to compensation that will reflect your skillset and future performance401(k) matching & Roth Retirement Savings PlanFlexible Spending Account (full-time only)529 Savings PlanTuition Support Program (full-time only)Referral bonus programWellness BenefitsHealth Insurance, including medical, dental, and vision (full-time only)Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.Sick Time / Paid Time OffFree/discounted lab work for all employee petsPet discounts on services and productsPet food discount programWorkplace BenefitsQuarterly Team Rewards Bonus ProgramProfessional development opportunitiesContinuing education allowanceUniform allowanceLifestyle BenefitsSix paid holidays (full-time only)Employee Assistance ProgramEmployee discount programJoin Our Team!Think you're the person we’re looking for? Come join our team and make a difference in the lives of pets and their owners!!Diversity, equity, inclusion, and belonging are core values at Rose City Veterinary Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.