{"schemaVersion":"jobsearcher.job.v1","id":"c14d08b66abda816c4a45acd","url":"https://jobsearcher.com/jobs/c14d08b66abda816c4a45acd","canonicalUrl":"https://jobsearcher.com/jobs/c14d08b66abda816c4a45acd","title":"Support Analyst","description":"Support Analyst page is loaded## Support Analystlocations: Office - Mobile: Remote - Alabama: Remote - Georgia: South Carolina, United States: Remote - Floridatime type: Full timeposted on: Posted Todayjob requisition id: R0040384About the Role Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. In this role, you'll be a key partner to our customers, providing high-quality technical support for our NextGen software solutions while helping drive continuous improvement across our support processes. This position is ideal for someone who enjoys problem-solving, values strong customer relationships, and wants to make a meaningful impact in school district operations. Key Responsibilities Customer SupportRespond to customer support tickets accurately and efficiently, resolving issues and guiding users to successful outcomes. Ensure a high level of customer satisfaction through clear communication and timely follow-up.Technical TroubleshootingDiagnose and resolve software-related issues related to NextGen solutions. Escalate complex or recurring issues appropriately, providing thorough documentation to support resolution.Documentation & Knowledge ManagementCreate, maintain, and enhance internal knowledge base articles and support documentation. Contribute to consistent, accurate responses across the Support Services team. Customer EngagementCommunicate professionally and empathetically with clients to understand their needs, provide updates, and build trust. Translate technical concepts into clear, user-friendly explanations.Training & Onboarding SupportAssist with onboarding and training for new team members and customers. Help ensure training materials and processes remain clear, accurate, and consistent.Process ImprovementUse data, feedback, and experience to identify inefficiencies in support workflows. Propose and support improvements that enhance team effectiveness and customer experience.Billing & Renewals AssistanceSupport the team in responding to customer billing questions and renewal-related inquiries as needed.This is a fully remote job and the ideal candidate will be comfortable in this environment. An ideal candidate needs to be self driven and comfortable learning new things.QualificationsAssociate's or Bachelor's degree in a related field, or equivalent professional experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software—especially in a school district or education setting—is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Familiarity with support ticketing systems and remote troubleshooting tools.Desired QualitiesEmpathy and approachability in customer interactions. Initiative and curiosity to learn new systems and improve processes. Ability to work effectively both independently and as part of a collaborative team. Strong organizational skills and attention to detail.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional \"Perks\"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.\r\nJ-18808-Ljbffr","company":"Medisolution","rawCompany":"medisolution","city":"El Paso","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-09T15:44:46.722Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Support Analyst","description":"Support Analyst page is loaded## Support Analystlocations: Office - Mobile: Remote - Alabama: Remote - Georgia: South Carolina, United States: Remote - Floridatime type: Full timeposted on: Posted Todayjob requisition id: R0040384About the Role Harris School Solutions is seeking a detail-oriented and customer-focused NextGen Support Analyst to join our Support Services team. In this role, you'll be a key partner to our customers, providing high-quality technical support for our NextGen software solutions while helping drive continuous improvement across our support processes. This position is ideal for someone who enjoys problem-solving, values strong customer relationships, and wants to make a meaningful impact in school district operations. Key Responsibilities Customer SupportRespond to customer support tickets accurately and efficiently, resolving issues and guiding users to successful outcomes. Ensure a high level of customer satisfaction through clear communication and timely follow-up.Technical TroubleshootingDiagnose and resolve software-related issues related to NextGen solutions. Escalate complex or recurring issues appropriately, providing thorough documentation to support resolution.Documentation & Knowledge ManagementCreate, maintain, and enhance internal knowledge base articles and support documentation. Contribute to consistent, accurate responses across the Support Services team. Customer EngagementCommunicate professionally and empathetically with clients to understand their needs, provide updates, and build trust. Translate technical concepts into clear, user-friendly explanations.Training & Onboarding SupportAssist with onboarding and training for new team members and customers. Help ensure training materials and processes remain clear, accurate, and consistent.Process ImprovementUse data, feedback, and experience to identify inefficiencies in support workflows. Propose and support improvements that enhance team effectiveness and customer experience.Billing & Renewals AssistanceSupport the team in responding to customer billing questions and renewal-related inquiries as needed.This is a fully remote job and the ideal candidate will be comfortable in this environment. An ideal candidate needs to be self driven and comfortable learning new things.QualificationsAssociate's or Bachelor's degree in a related field, or equivalent professional experience. 2+ years of experience in a technical support or customer service role, preferably in a software environment. Experience with financial software—especially in a school district or education setting—is strongly preferred. Strong problem-solving and analytical skills. Excellent written and verbal communication skills. Familiarity with support ticketing systems and remote troubleshooting tools.Desired QualitiesEmpathy and approachability in customer interactions. Initiative and curiosity to learn new systems and improve processes. Ability to work effectively both independently and as part of a collaborative team. Strong organizational skills and attention to detail.Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional \"Perks\"! We empower our employees to make a difference We have an award winning culture We offer opportunity to learn We are financially strong and we are owned by the largest software company in Canada (CSI)* We have fun!Follow us on social media to learn more about our company values, culture and initiatives!Harris is an Equal Opportunity/Affirmative Action Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at (1)-613-226-5511 or at HarrisTalentAcquisition@harriscomputer.comThis contact information is for accommodation requests only and cannot be used to inquire about the status of applications.\r\nJ-18808-Ljbffr","datePosted":"2026-04-09T15:44:46.722Z","dateModified":"2026-04-09T15:44:46.722Z","hiringOrganization":{"@type":"Organization","name":"Medisolution","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"El Paso","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c14d08b66abda816c4a45acd"},"url":"https://jobsearcher.com/jobs/c14d08b66abda816c4a45acd"}}