Assistant Hotel Manager

Job Summary: We are seeking an experienced and dedicated Assistant Hotel Manager to join our dynamic hospitality team. As a key member of our hotel management team, the Assistant Hotel Manager will play a vital role in ensuring the smooth operation of our hotel, focusing on both guest satisfaction and revenue growth. The ideal candidate will possess a strong background in hotel management, with a focus on revenue management, budgeting, and exceptional customer service. If you are passionate about delivering an exceptional guest experience and are committed to excellence, we encourage you to apply for this exciting opportunity. Duties: - Assist the Hotel Manager in overseeing all aspects of hotel operations, including front desk, housekeeping, food and beverage, and maintenance departments. - Ensure that all hotel policies, procedures, and protocols are adhered to, and that all staff members are trained and aware of their roles and responsibilities. - Develop and implement effective strategies for increasing revenue through room sales, food and beverage offerings, and other revenue-generating opportunities. - Conduct nightly audits to ensure that all financial transactions are accurate and complete. - Manage and maintain the hotel's phone systems, ensuring that all guests receive prompt and professional service. - Foster a positive and welcoming environment for guests, ensuring that all customer service expectations are met and exceeded. - Lead by example, providing guidance and support to front desk staff, as well as training new employees on hotel policies and procedures. - Collaborate with the hotel's sales and marketing team to promote the hotel and drive revenue growth. - Conduct regular inspections of the hotel, ensuring that all areas are clean, well-maintained, and meet the hotel's high standards of quality and hospitality. - Develop and manage the hotel's budget, ensuring that all financial resources are utilized effectively and efficiently. - Demonstrate a strong commitment to teamwork, communication, and leadership, and ensure that all staff members are engaged and motivated to achieve their goals. Skills: - Proven experience in hotel management, with a focus on revenue management, budgeting, and customer service. - Excellent communication and leadership skills, with the ability to motivate and direct a team. - Strong organizational and analytical skills, with the ability to manage multiple tasks and priorities. - Experience with hotel front desk systems, including phone systems and night audit procedures. - Knowledge of hospitality industry trends and best practices. - A passion for delivering exceptional guest experiences and a commitment to excellence. - Strong budgeting and financial management skills. - Ability to work in a fast-paced environment and to adapt to changing circumstances. - High school diploma or equivalent required; bachelor's degree in hospitality or a related field preferred. Job Type: Full-time Pay: $65,000.00 - $75,000.00 per year Experience: Hotel management: 1 year (Required) Hospitality: 1 year (Required) Ability to Commute: Jacksonville, FL 32218 (Required) Work Location: In person