{"schemaVersion":"jobsearcher.job.v1","id":"c13b56757657182c19f7f2b5","url":"https://jobsearcher.com/jobs/c13b56757657182c19f7f2b5","canonicalUrl":"https://jobsearcher.com/jobs/c13b56757657182c19f7f2b5","title":"Client Service Representative","description":"Client Service Representative (CSR)Location: Syracuse, NY Schedule: Monday Friday, 8:30-5:00\r\nJoin a Great Place to Work Certified Company\r\nAvalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.\r\nWe are hiring a Client Service Representative (CSR) to serve as the primary point of contact for our clients. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring clients receive outstanding service from start to finish.\r\nThe Role\r\nAs a CSR, you are the face of Avalon. You will interact directly with clients, manage projects from intake through delivery, and ensure every job is completed accurately and on time. You will also identify opportunities to support client needs and contribute to revenue through quoting and upselling services.\r\nWhat You'll Do\r\nPick up and deliver client projects using a company vehicle\r\nServe walk-in clients and provide guidance on services and solutions\r\nGather and confirm project requirements to ensure accurate execution\r\nEnter job details into internal systems for production teams\r\nCoordinate with production to ensure deadlines and quality standards are met\r\nReview completed work before delivery to ensure accuracy\r\nPrepare quotes and invoices for walk-in clients and small accounts\r\nResolve client questions or issues in a timely and professional manner\r\nBuild strong client relationships and identify opportunities to expand services\r\nMaintain a clean and professional company vehicle\r\nWhat We're Looking For\r\nStrong customer service and communication skills\r\nAbility to manage multiple priorities and meet deadlines\r\nHigh attention to detail and problem-solving ability\r\nComfort working with clients in person and over the phone\r\nBasic computer skills (Microsoft Office; experience with ERP systems a plus)\r\nValid driver's license with a clean driving record\r\nPreferred Experience\r\n13 years in customer service, operations, or a client-facing role\r\nExperience in print, production, or professional services environments is a plus\r\nWhy Avalon\r\nWeekly pay\r\nMedical, dental, and vision insurance\r\n401(k) with company match\r\nPaid time off and holidays\r\nReferral bonuses and growth opportunities\r\nPay Range $18.00 $20.00 per hour (based on experience)\r\nWho Succeeds in This Role\r\nThe strongest CSRs are proactive, organized, and relationship-driven. They take ownership of client requests, communicate clearly, and look for ways to add value beyond the immediate job.","company":"Avalon","rawCompany":"avalon","city":"Syracuse","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-04-09T08:18:33.761Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"43-9061.00","title":"Office Clerks, General","slug":"office-clerks-general"},{"code":"43-4171.00","title":"Receptionists and Information Clerks","slug":"receptionists-and-information-clerks"}],"industries":[{"code":"561499","title":"All Other Business Support Services","slug":"all-other-business-support-services"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"561110","title":"Office Administrative Services","slug":"office-administrative-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Client Service Representative","description":"Client Service Representative (CSR)Location: Syracuse, NY Schedule: Monday Friday, 8:30-5:00\r\nJoin a Great Place to Work Certified Company\r\nAvalon is a nationwide provider of eDiscovery, document services, and cybersecurity solutions supporting law firms and corporations. We are known for delivering high-quality work and exceptional service, and we are proud to be Great Place to Work Certified.\r\nWe are hiring a Client Service Representative (CSR) to serve as the primary point of contact for our clients. This role is ideal for someone who enjoys building relationships, solving problems, and ensuring clients receive outstanding service from start to finish.\r\nThe Role\r\nAs a CSR, you are the face of Avalon. You will interact directly with clients, manage projects from intake through delivery, and ensure every job is completed accurately and on time. You will also identify opportunities to support client needs and contribute to revenue through quoting and upselling services.\r\nWhat You'll Do\r\nPick up and deliver client projects using a company vehicle\r\nServe walk-in clients and provide guidance on services and solutions\r\nGather and confirm project requirements to ensure accurate execution\r\nEnter job details into internal systems for production teams\r\nCoordinate with production to ensure deadlines and quality standards are met\r\nReview completed work before delivery to ensure accuracy\r\nPrepare quotes and invoices for walk-in clients and small accounts\r\nResolve client questions or issues in a timely and professional manner\r\nBuild strong client relationships and identify opportunities to expand services\r\nMaintain a clean and professional company vehicle\r\nWhat We're Looking For\r\nStrong customer service and communication skills\r\nAbility to manage multiple priorities and meet deadlines\r\nHigh attention to detail and problem-solving ability\r\nComfort working with clients in person and over the phone\r\nBasic computer skills (Microsoft Office; experience with ERP systems a plus)\r\nValid driver's license with a clean driving record\r\nPreferred Experience\r\n13 years in customer service, operations, or a client-facing role\r\nExperience in print, production, or professional services environments is a plus\r\nWhy Avalon\r\nWeekly pay\r\nMedical, dental, and vision insurance\r\n401(k) with company match\r\nPaid time off and holidays\r\nReferral bonuses and growth opportunities\r\nPay Range $18.00 $20.00 per hour (based on experience)\r\nWho Succeeds in This Role\r\nThe strongest CSRs are proactive, organized, and relationship-driven. They take ownership of client requests, communicate clearly, and look for ways to add value beyond the immediate job.","datePosted":"2026-04-09T08:18:33.761Z","dateModified":"2026-04-09T08:18:33.761Z","hiringOrganization":{"@type":"Organization","name":"Avalon","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Syracuse","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c13b56757657182c19f7f2b5"},"url":"https://jobsearcher.com/jobs/c13b56757657182c19f7f2b5"}}