Lead Systems Technician- Service
Benefits:401(k)Company partiesCompetitive salaryDental insuranceEmployee discountsFree uniformsHealth insurancePaid time offVision insuranceJob description:About ETC FloridaETC Florida is a leading provider of luxury residential technology solutions across South Florida. We specialize in smart home automation, lighting control, audio/video systems, networking, security, and custom integration for high-end homes and estates.For over 30 years, we’ve helped clients WOW & AMAZE in their homes by delivering reliable, beautifully integrated technology systems supported by an exceptional client experience.Our Core ValuesWe are a team that is committed to:SERVICE THE CLIENT ABOVE ALL ELSEBE SOLUTION ORIENTED, CREATIVE, AND INNOVATIVEBE POSITIVE, ENTHUSIASTIC & ENJOY WHAT YOU DOEXHIBIT HONESTY, RESPECT & INTEGRITYWORK AND ACT AS A TEAMThese values guide everything we do—from how we communicate, to how we install, support, and maintain the systems entrusted to us.Position OverviewThe Systems Technician is a skilled field technician responsible for installing, configuring, and supporting mid-to-advanced AV, networking, automation, and low-voltage systems in luxury residential environments.This role requires strong technical knowledge, excellent craftsmanship, and the ability to work independently on site while also supporting Level 1 technicians and collaborating with senior team members.ResponsibilitiesInstallation & ConfigurationInstall AV, network, lighting control, automation, and low-voltage systemsAssist with rack building, equipment wiring, panel terminations, and system integrationConfigure devices such as switches, WAPs, matrixes, amplifiers, and smart home componentsSupport provisioning and system setup under guidance from Level 3 technicians or programming teamFieldwork & Client SupportPerform system testing, troubleshooting, and on-site diagnosticsSupport clients with system orientation and minor system adjustmentsMaintain a clean, professional, and safe work environmentTeam Collaboration & LeadershipGuide and mentor Level 1 technicians when neededCommunicate clearly with project managers and engineersReport project progress, issues, and field conditionsRepresent ETC Florida professionally in clients' homesRequirements5+ years of experience in AV, low-voltage integration, smart home systems, or networkingProficiency with wiring, terminations, troubleshooting, and device installationExperience with:– Home automation platforms (Crestron, Control4, Savant, etc. preferred)– Lighting control systems (Lutron, Vantage a plus)– Residential networking (routers, switches, WAPs)Strong understanding of signal flow, cable management, and best practicesAbility to read wiring diagrams, floor plans, and line drawingsComfortable in both active construction sites and high-end residencesClean driving record and professional appearanceStrong communication and client-facing skillsKey AttributesTakes pride in craftsmanship and attention to detailCalm and resourceful when problem-solving on siteSelf-driven, organized, and reliablePositive attitude and team-first mindsetEager to learn advanced systems, certifications, and new technologiesBenefitsCompetitive pay based on experienceHealth, dental, and vision insurancePaid time off & holidaysOngoing training and certification opportunities (CEDIA, manufacturer certifications)Work on world-class luxury projects across South FloridaStable 30+ year company & SFBJ Best Places to WorkBenefits:401(k)401(k) matchingDental insuranceHealth insuranceLife insurancePaid time offReferral programVision insurance