Autism Clinic Service Coordinator

This is a great opportunity to join an Arizona Top Workplace, non-profit organization, that truly cares about people and offers great professional development and internal job growth! Do you want to know you're making a difference in the lives of families and children affected by autism? Join our team as a Service Coordinator and you'll get a chance to work hard to help families and grow with purpose!SnapshotLOCATION: 100% at our South Valley Center in Chandler, AZPAY: (Starting Range) $23-$26/hour DOE + Participate in our Scheduled Raise ProgramSCHEDULE: This is a full-time position. Anticipated schedule is M-F 8am-4pm.BENEFITS: Comprehensive health package, PTO/PST, 12 paid holidays, 401(k), paid parental leave, and more!We're currently looking for a highly skilled, detail-oriented administrative professional who will assist AZA Operations by supporting staff and clients via a variety of administrative responsibilities and duties, including scheduling, staff and client onboarding, and general clinic operational support. The Service Coordinator's primary responsibility is to ensure smooth and optimal scheduling operations by onboarding and scheduling clients for Augmentative and Alternative Communication Services and timely processing of referrals to support a steady flow of interest for services while complying with funding source requirements.Job Duties:SchedulingAssist the assigned program leaders in maintaining optimal client enrollmentCoordinate daily changes to schedules to avoid gaps in services when clients or staff are tardy or absentCoordinate room assignments for clients and communicate them with staffKeep up-to-date appointment information in practice management systems and other databases, as neededWork with the Supervisor or Manager to monitor and optimize authorization utilizationAttend meetings to plan for scheduling, utilization, and staff or client on and off-boardingOnboardingInitiate on-boarding activities for all new clients within the assigned programMaintain regular contact with onboarding families and follow up regularly until all onboarding items are collectedPerform data entry tasks to prepare new clients to begin servicesCollaborate with Family Support, Billing, and the Clinical Teams to coordinate the start of servicesCustomer ServiceCommunicate and collaborate with clients and staff to provide high quality service coordination and resolve challenges efficiently and effectivelyParticipating in follow-up processes to ensure that families and staff are adequately supported by AZA UnitedGeneral dutiesProcess incoming referrals in accordance with organizational policies and proceduresWorking with Administrative Team, Program Team, and Outreach Team to implement and improve systems related to scheduling and high-quality staffing for client programsSupport clinical staff as needed (e.g. bring materials, bathroom break, etc.)Answer phones, provide information, route calls, take messages, etc.Coordinate clinic tours for new clients with the location's Senior Clinical SupervisorOpen and/or close the clinic depending on work scheduleBe available to assist with Clinic Front Desk duties in the absence of other staffExperience & Qualifications:GED required; College degree or equivalent relevant experience preferredMinimum of 1 year in a similar administrative roleAdministrative experience with funding sources preferred (AHCCCS, DDD, insurance, etc.)Successful experience in a role that required strong organizational skills and a high attention to detailProven ability to communicate effectively with tact and perspective across diverse populationsStrong ability to multi-task, independently plan and organize own activities to prioritize daily workloadsHigh competence in Microsoft Office products (Outlook, Teams, etc.) and EMR systemsKnowledge of autism spectrum disorders, systems of care, treatments and services, etc. preferredMust be able to successfully pass a fingerprint clearance check, and other related hiring requirementsMust have reliable transportation, valid car insurance, and registrationPerks Include:We provide a collaborative work environment focused on transparent communication, teamwork and professional growth! In addition to a job that offers some flexibility and work/life balance, you will receive these benefits:A competitive salary + Participate in our Scheduled Raise Program up to 2x/yearAn excellent comprehensive health benefits package that includes health, dental and vision, employer contributions to your health savings account, company paid Short-Term/Long-Term Disability, and employer-paid basic life insuranceA 401K plan with up to 4% match after one year of serviceGenerous paid sick time and PTO, and 12 Paid HolidaysStudent Loan Forgiveness: As a non-profit organization, your employment (when consistently working at least 30 hours a week) meets requirements under the Public Service Loan Forgiveness program (for student loan forgiveness). For more information you can visit https://studentaid.gov/manage-loans/forgiveness-cancellation/public-servicePaid Maternity/Paternity LeaveJoin our fantastic team and help us keep the motor running behind the scenes, so we can help as many kids with autism as possible! For more information about AZA United please visit our website at www.AZAunited.org or view our profile on Glassdoor (https://www.glassdoor.com/Overview/Working-at-Arizona-Autism-United-EI_IE1108490.11,32.htm) . We look forward to meeting you soon!Autism knows no race, religion, gender, or identity. We need and value diversity and inclusion in our workforce in order to fully support our families. AZA welcomes applicants of any race, age, religion, gender, identity or any other aspect which makes you unique.Arizona Autism United (AZA United) complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact our Human Resources department.Email: humanresources@azaunited.org | Main Office Phone Number: 602-773-5773 (Please ask for Human Resources.)Powered by JazzHR