{"schemaVersion":"jobsearcher.job.v1","id":"c118bef6fa437f47851e2b42","url":"https://jobsearcher.com/jobs/c118bef6fa437f47851e2b42","canonicalUrl":"https://jobsearcher.com/jobs/c118bef6fa437f47851e2b42","title":"Customer Service Supervisor - Lee's Summit","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\nCustomer Service Supervisor - Lee's Summit Full Time Lee's Summit, MO, US\nRequisition ID: 1019\nAt Mid-Continent Public Library, we:\nImagine. We inspire innovation through curiosity and exploration.\nTry new things. We empower what works and learn from the rest.\nLead the way. We connect people to information, ideas, and inspiration.\nWelcome all. We embrace new perspectives and listen with humility.\nEverything we do, we do together.\nOverview The Customer Service Supervisor will play a pivotal role in ensuring exceptional customer service standards are upheld within our library facility. The primary responsibilities involve direct interaction with customers on the service floor, serving as a role model for service, assisting with staff training, and leading in managing and responding to unexpected events when management is not present. This position supports branch management in various aspects of customer service, including technology assistance, reader services, and account transactions, and may involve delivering materials to customers when necessary.\nResponsibilities Regularly engage with customers on the service floor, serving as the role model for exceptional customer service.\nProvide on-the-job coaching to staff, ensuring adherence to customer service standards, especially in technology, reader services, and account transactions.\nConduct outdoor material deliveries to customers when necessary.\nSupervision and Building Operations Open and close the building as needed.\nProvide general assistance on the floor and offer in-the-moment coaching on customer service standards to library staff.\nCoordinate room reservation requests, planning, and communication.\nSupport facility and security needs by regularly walking through the interior and exterior of the building.\nAct as the point of contact for vendors, contractors, and departments in the absence of management.\nTakes the lead in managing and responding to unexpected events in the absence of management.\nUse critical thinking and problem-solving skills to assess situations and determine the best course of action.\n\nLeadership and Training Lead and role model by offering support to staff during customer service interactions.\nEnsure the effective execution of customer service training for all staff.\nResolve problems and troubleshoot issues independently, enabling team members to complete tasks effectively.\nAct as a liaison to branch management regarding customer service.\n\nLibrary Collection and Building Upkeep Contribute to the maintenance of the library collection by processing materials for customer access.\nPerform shelving tasks efficiently and correctly, ensuring a neat appearance.\nUndertake basic custodial duties as needed, including tasks like shoveling snow.\nEnsure the library and its grounds are clean and orderly.\n\nCustomer Interaction Provide in-person and phone-based customer service.\nAct as a guide for customers in using the library and its resources.\nDemonstrate the use of technology and digital services to customers.\nRecommend materials based on customer interests, needs, and availability.\nAssist customers with library card accounts, including payment recording.\nUtilize creative display techniques to engage customers.\n\nPerform additional duties as assigned by the manager or assistant manager as needed to support the overall objectives and success of the team and organization.\nWork two weekends a month.\nQualifications Education and Experience Required:\nHigh School Diploma/HiSet/GED Completion Required\nMinimum of 2 years Customer Service experience Required.\nKnowledge, Skills, and Abilities All successful team members at MCPL should demonstrate:\nAbility to use effective verbal, written, and discreet communication with management, co-workers, and the public.\nAbility to work effectively in a team environment.\nKnowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.\nProficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.\nFundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.\nSufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.\nStrong ability to follow instructions and work as part of a team.\nReliable, punctual, and flexible with scheduling.\nGood communication skills and the ability to stay calm under pressure.\nAbility to work in a fast-paced environment and adapt to changing needs.\nAge and Background Requirements Must be at least 18 years of age.\nNone\n(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.\nEssential physical abilities Daily (greater than 50% of the time): Standing (up to 1 hour at a time), Kneeling, Reaching above shoulder, Receiving Communication and Instructions (vision, reading, hearing), Conveying Communication and Instructions (Speaking, writing), Using computer data entry tools - keyboard, mouse, touchscreen, scanner\nFrequently (up to 50% of the time): Standing (more than 1 hour at a time), Standing (up to 1 hour at a time), Standing (more than 1 hour at a time), Kneeling, Reaching above shoulder\nOccasionally (approximately 1-2 times per month): Climbing stepstools, Climbing ladders\nRarely (1-5 times per year): Climbing stepstools, Climbing ladders\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.\nThis is a Bargaining Unit Position with CWA 6360\nAll applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.\nApplicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.\n\n#J-18808-Ljbffr","company":"Evolving Solution Services","rawCompany":"evolving solution services","city":"Lee's Summit","state":"MO","isRemote":false,"isActive":true,"createdAt":"2026-07-21T03:22:44.880Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"25-4031.00","title":"Library Technicians","slug":"library-technicians"}],"industries":[{"code":"519210","title":"Libraries and Archives","slug":"libraries-and-archives"},{"code":"712110","title":"Museums","slug":"museums"},{"code":"611710","title":"Educational Support Services","slug":"educational-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Customer Service Supervisor - Lee's Summit","description":"If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.\nCustomer Service Supervisor - Lee's Summit Full Time Lee's Summit, MO, US\nRequisition ID: 1019\nAt Mid-Continent Public Library, we:\nImagine. We inspire innovation through curiosity and exploration.\nTry new things. We empower what works and learn from the rest.\nLead the way. We connect people to information, ideas, and inspiration.\nWelcome all. We embrace new perspectives and listen with humility.\nEverything we do, we do together.\nOverview The Customer Service Supervisor will play a pivotal role in ensuring exceptional customer service standards are upheld within our library facility. The primary responsibilities involve direct interaction with customers on the service floor, serving as a role model for service, assisting with staff training, and leading in managing and responding to unexpected events when management is not present. This position supports branch management in various aspects of customer service, including technology assistance, reader services, and account transactions, and may involve delivering materials to customers when necessary.\nResponsibilities Regularly engage with customers on the service floor, serving as the role model for exceptional customer service.\nProvide on-the-job coaching to staff, ensuring adherence to customer service standards, especially in technology, reader services, and account transactions.\nConduct outdoor material deliveries to customers when necessary.\nSupervision and Building Operations Open and close the building as needed.\nProvide general assistance on the floor and offer in-the-moment coaching on customer service standards to library staff.\nCoordinate room reservation requests, planning, and communication.\nSupport facility and security needs by regularly walking through the interior and exterior of the building.\nAct as the point of contact for vendors, contractors, and departments in the absence of management.\nTakes the lead in managing and responding to unexpected events in the absence of management.\nUse critical thinking and problem-solving skills to assess situations and determine the best course of action.\n\nLeadership and Training Lead and role model by offering support to staff during customer service interactions.\nEnsure the effective execution of customer service training for all staff.\nResolve problems and troubleshoot issues independently, enabling team members to complete tasks effectively.\nAct as a liaison to branch management regarding customer service.\n\nLibrary Collection and Building Upkeep Contribute to the maintenance of the library collection by processing materials for customer access.\nPerform shelving tasks efficiently and correctly, ensuring a neat appearance.\nUndertake basic custodial duties as needed, including tasks like shoveling snow.\nEnsure the library and its grounds are clean and orderly.\n\nCustomer Interaction Provide in-person and phone-based customer service.\nAct as a guide for customers in using the library and its resources.\nDemonstrate the use of technology and digital services to customers.\nRecommend materials based on customer interests, needs, and availability.\nAssist customers with library card accounts, including payment recording.\nUtilize creative display techniques to engage customers.\n\nPerform additional duties as assigned by the manager or assistant manager as needed to support the overall objectives and success of the team and organization.\nWork two weekends a month.\nQualifications Education and Experience Required:\nHigh School Diploma/HiSet/GED Completion Required\nMinimum of 2 years Customer Service experience Required.\nKnowledge, Skills, and Abilities All successful team members at MCPL should demonstrate:\nAbility to use effective verbal, written, and discreet communication with management, co-workers, and the public.\nAbility to work effectively in a team environment.\nKnowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.\nProficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.\nFundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.\nSufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.\nStrong ability to follow instructions and work as part of a team.\nReliable, punctual, and flexible with scheduling.\nGood communication skills and the ability to stay calm under pressure.\nAbility to work in a fast-paced environment and adapt to changing needs.\nAge and Background Requirements Must be at least 18 years of age.\nNone\n(Indoor/Outdoor) Works both indoors and outdoors and must have considerable tolerance for weather conditions, dust, mold, scents, allergens, and communicable diseases which enable the employee to work outside at a facility, handle construction and library materials, work in older buildings and on jobsites, and interact with coworkers and the public.\nEssential physical abilities Daily (greater than 50% of the time): Standing (up to 1 hour at a time), Kneeling, Reaching above shoulder, Receiving Communication and Instructions (vision, reading, hearing), Conveying Communication and Instructions (Speaking, writing), Using computer data entry tools - keyboard, mouse, touchscreen, scanner\nFrequently (up to 50% of the time): Standing (more than 1 hour at a time), Standing (up to 1 hour at a time), Standing (more than 1 hour at a time), Kneeling, Reaching above shoulder\nOccasionally (approximately 1-2 times per month): Climbing stepstools, Climbing ladders\nRarely (1-5 times per year): Climbing stepstools, Climbing ladders\nNOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.\nThis is a Bargaining Unit Position with CWA 6360\nAll applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws. Any applicant requiring accommodation should contact the Mid-Continent Public Library Human Resources Department at 816.836.5200.\nApplicants will be considered for employment opportunities on the merits of their skills and experience related to the position sought. Employment offers are conditional upon submitting a criminal records check, identity verification, and national sex offender registry check. Applicants will not be denied employment solely or in part because of a prior conviction, unless MCPL determines the conviction is job-related. If a background check yields information that is of concern to MCPL, the applicant will be given an opportunity to review the background check findings and present information regarding inaccuracy, mitigating circumstances, and rehabilitation.\n\n#J-18808-Ljbffr","datePosted":"2026-07-21T03:22:44.880Z","dateModified":"2026-07-21T03:22:44.880Z","hiringOrganization":{"@type":"Organization","name":"Evolving Solution Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Lee's Summit","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c118bef6fa437f47851e2b42"},"url":"https://jobsearcher.com/jobs/c118bef6fa437f47851e2b42"}}