{"schemaVersion":"jobsearcher.job.v1","id":"c1130c5f3e87b024a1fb837e","url":"https://jobsearcher.com/jobs/c1130c5f3e87b024a1fb837e","canonicalUrl":"https://jobsearcher.com/jobs/c1130c5f3e87b024a1fb837e","title":"Shift Manager - Slots","description":"Responsibilities:\nSupervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.\nPerforms all administrative duties necessary for the efficient operation of the shift.\nOversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.\nResponsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.\nMust practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.\nSigns checks for hand paid jackpots.\nResponsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.\nMaintains departmental personnel records and daily log.\nInvestigates player complaints and determines basis of grievance.\nReviews taxable jackpot transactions to ensure accurate information.\nInteracts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.\nResponsible for the timely implementation of all procedural changes.\nResponsible for the supervision of department staff.\nEnsures that all equipment is in good working order.\nImplements and evaluates new programs designed to improve daily operations.\nIn the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.\nPrepares statistical data as requested.\nAssists Surveillance and Security in keeping undesirables and juveniles out of the casino.\nAssists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.\nAssists in accurately completing the meter reset slip on all progressive meter jackpots.\nHires, coaches, and counsels subordinate employees\nOversees and ensures the timely completion of employee evaluations\nConducts training with subordinates, both formally and informally\nIssues discipline and terminates employees as appropriate\nRewards and recognizes superior performers\nOversees and ensures that employees work safely and follow all safety rules\nPerforms other duties as assigned\nWork Environment:\nMust be available to work weekends, holidays, and nights as scheduled\nAdditional Benefits:\nEnjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions\nStarting Compensation:\n$55,000.00/yearly\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nExperience\nRequired\n3 - 5 years: casino experience in a management role required\nHigh school diploma, GED or equivalent experience required, college preferred\nMust be proficient with Microsoft Office software.\nMust possess superior customer service and leadership skills\nMust possess superior written and oral communication skills\nMust be able to solve problems and deal with a variety of situations\nMust demonstrate extensive knowledge of gaming rules.\nMust demonstrate the ability to direct a work force, to provide support to staff, and to delegate assignments.\nMust be able to work weekends, holidays and nights as scheduled.\nMust be able to successfully pass a background check and receive a key license from the DE Lottery\nLicenses & Certifications\nPreferred\nDE Key License\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","company":"Bally","rawCompany":"bally","city":"Dover","state":"DE","isRemote":false,"isActive":false,"createdAt":"2026-07-18T00:03:23.997Z","occupations":[{"code":"39-1013.00","title":"First-Line Supervisors of Gambling Services Workers","slug":"first-line-supervisors-of-gambling-services-workers"},{"code":"11-9071.00","title":"Gambling Managers","slug":"gambling-managers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"}],"industries":[{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Shift Manager - Slots","description":"Responsibilities:\nSupervises overall staff performance as it pertains to gaming procedures, game security and compliance with Video Lottery Regulations on assigned shift.\nPerforms all administrative duties necessary for the efficient operation of the shift.\nOversee schedules for Supervisors, Lead Ambassadors, Ambassadors and the Gaming Technicians for assigned shift.\nResponsible for enforcing Operations operating procedures for Supervisors, Lead Ambassadors, Ambassadors, the Gaming Technicians and support staff.\nMust practice, observe and enforce safety rules and regulations while looking out for the welfare of the customer.\nSigns checks for hand paid jackpots.\nResponsible for opening/closing of each shift, including the issuance and accountability of all keys, data system cards, tools and radios.\nMaintains departmental personnel records and daily log.\nInvestigates player complaints and determines basis of grievance.\nReviews taxable jackpot transactions to ensure accurate information.\nInteracts with customers and employees during their assigned shift to ensure that the team is always pleasant while being efficient and effective.\nResponsible for the timely implementation of all procedural changes.\nResponsible for the supervision of department staff.\nEnsures that all equipment is in good working order.\nImplements and evaluates new programs designed to improve daily operations.\nIn the absence of the VP/ General Manager, AVP, and Director-Slot Operations, the Slot Shift Manager is the final authority on assigned shift.\nPrepares statistical data as requested.\nAssists Surveillance and Security in keeping undesirables and juveniles out of the casino.\nAssists the Ambassadors in preparing W2-G forms for jackpot wins of $1,200 and above.\nAssists in accurately completing the meter reset slip on all progressive meter jackpots.\nHires, coaches, and counsels subordinate employees\nOversees and ensures the timely completion of employee evaluations\nConducts training with subordinates, both formally and informally\nIssues discipline and terminates employees as appropriate\nRewards and recognizes superior performers\nOversees and ensures that employees work safely and follow all safety rules\nPerforms other duties as assigned\nWork Environment:\nMust be available to work weekends, holidays, and nights as scheduled\nAdditional Benefits:\nEnjoy 30 consecutive days of free rides for new hires with DART and earn reimbursements via Delaware Commute Solutions\nStarting Compensation:\n$55,000.00/yearly\n\nPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.\nExperience\nRequired\n3 - 5 years: casino experience in a management role required\nHigh school diploma, GED or equivalent experience required, college preferred\nMust be proficient with Microsoft Office software.\nMust possess superior customer service and leadership skills\nMust possess superior written and oral communication skills\nMust be able to solve problems and deal with a variety of situations\nMust demonstrate extensive knowledge of gaming rules.\nMust demonstrate the ability to direct a work force, to provide support to staff, and to delegate assignments.\nMust be able to work weekends, holidays and nights as scheduled.\nMust be able to successfully pass a background check and receive a key license from the DE Lottery\nLicenses & Certifications\nPreferred\nDE Key License\nEqual Opportunity Employer\nThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.","datePosted":"2026-07-18T00:03:23.997Z","dateModified":"2026-07-18T00:03:23.997Z","hiringOrganization":{"@type":"Organization","name":"Bally","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Dover","addressRegion":"DE","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c1130c5f3e87b024a1fb837e"},"url":"https://jobsearcher.com/jobs/c1130c5f3e87b024a1fb837e"}}