Business Growth Field Trainer

Come be a part of our mission and make a meaningful and positive impact with the industry leading provider of language services for the Deaf and hard-of-hearing!Full time BenefitsPaid Vacation Time and Paid Sick Time and Paid Holidays401k 6% match with immediate vestingNationwide Medical Insurance plans and coverage (Medical, Dental/Orthodontia, Vision)TeleDocHSA company match3 Medical plan options including a Low Deductible PPO Medical Plan OfferingEmployee Assistance ProgramEngaged Employee Resource GroupsOutstanding Learning and Career Development OpportunitiesPay Range: Actual pay may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for incentive compensation.Job SummaryThe Business Growth Field Trainer is a hands‐on position that promotes the CaptionCall phone and service by visiting existing and recruiting new healthcare professionals to provide this service to their patients. The BGFT manages Provider and Educator accounts and also seeks new opportunities to share CaptionCall services directly with eligible customers through events and presentations including but not limited to senior living, the VA and other applicable channels. They will also install and troubleshoot CaptionCall phones as needed, training our customers on how to enrich their lives using the CaptionCall phone.Essential Duties and ResponsibilitiesCreate install generation activities in identified channels (HHP, Senior Living, VA canteen and Other)Attend and participate in trade shows, events and other corporate events as assignedGuide other CaptionCall activities and make recommendations for expanding the breadth and reach of the businessPromote the CaptionCall serviceComplete service calls as assignedInstall and troubleshoot CaptionCall phonesCourteously train customers on how to use the phone and its featuresAccurately maintain customer records in CRM (dynamics)Complete required reports and submit feedback on customer and provider interactionsMaintain adequate inventory of equipment and marketing supplies in order to service customers and providersOther duties as assignedSupervisory ResponsibilityThis position has no direct supervisory responsibilities but does serve as a coach and mentor for other positions in the department.Travel RequirementsTravel Requirements: 50-75%EducationMinimum of a High School Diploma or GEDExperience1 Year Experience as a CaptionCall TrainerPreferred: Certified as a CaptionCall Trainer II, III or Master TrainerKnowledge, Skills, and AbilitiesAbility to comfortably and clearly present to large and small groupsAbility to tailor to unique needs of individual customers and healthcare professionalsMust be able to adapt to various sales situations and environmentsExcellent customer service skillsBasic computer knowledge and experienceCommitment to adhere to strict compliance standardsAbility to meet or exceed expectations and maintain established goals set forth by department managementAbility to effectively communicate in English through reading, writing, speaking and listeningMust be reliable, organized and punctualMust be able to work independentlyWorking Conditions and Physical RequirementsDaily driving is required. Must have a reliable, licensed and insured vehicle available at all timesPossess and maintain a valid driver's license and maintain a good driving recordMust have a PC (not a mac) and a high speed internet connection to perform essential job dutiesMust be able to walk, bend, crawl, kneel, lift and move furniture as neededDexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer componentsRegular and predictable attendance requiredAbility to work evenings and weekends as neededThis position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.Company SummaryOur Mission...Harnessing the power of language, we connect diverse people and enrich the human experience.Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.As one of the world's leading language services providers, Sorenson combines patented technology with human‐centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over‐video and in‐person sign language and spoken language interpreting, translation, real‐time captioning, and post‐production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can‐Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.Equal Employment OpportunitySorenson Communications is an Equal Opportunity, affirmative action employer.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.#J-18808-Ljbffr