Seafreight Customer Care Specialist

Abacus is looking to hire a contractual Sea Logistics Customer Care Specialist that supports Customers, external & internal, by providing helpful information, solutions, answering questions and responding timely and effectively, to the Customer's requests & concerns. They are the Customer advocate towards the US Operational Care Center and overseas Customer Care Locations to help ensure that Customers are satisfied with the Products & Services provided and their Customer Promise is fulfilled.Your Responsibilities:Customer Care and Satisfaction: Proactive advice and consultancy, ensuring Customer satisfactionShipment Management Qualification and entry of Customer orders into Operational processComplaint ManagementSupport Customer Development & MaintenanceClose cooperation with Branch & Area management as well as Sea Logistics operations (OCC) for an enhanced customer experienceProfit Maximization – avoid additional costs & expenses due to internal service failureFinancial Excellence & DevelopmentQuotation Management: Qualification of Customer inquiries, provide quotations and updates, set final selling price with individual adjustments within the given price band and in-line with the national leeway in decision-making (front-line Empowerment)Familiarization with Products & systemsCustomer onboarding: Inclusion and transfer of customer requirements into systems (Business & Customer profile)Customer Data Management: Maintenance and integration of customer data in the SystemsCustomer Relationship Management: Knowledge Exchange with SalesEstablishing and building Customer relationships (Sales support)Reporting (refining and reviewing Customer requested reports generated from Systems)Care & Follow up on first orders & document Customer FeedbackActively participate in regular Team community based activitiesSelf-DevelopmentHave fun & stay engaged$25-27hrOnsite Mon-Fri 8a-430p