KOA Campground Front Desk Team Member

Position OverviewThe KOA Front Desk Team Member is a customer‐facing role responsible for providingexceptional guest service, supporting campground operations, and maintaining a clean,organized, and welcoming environment. This position requires strong communication skills,attention to detail, and the ability to work collaboratively with all campground departments.This position requires a flexible schedule, including varying shifts must be able to work day, night, andweekend hours.Key ResponsibilitiesGuest Services & Sales● Show clean, empty cabins and rental spaces to potential customers by walking themto and from the rental areas.● Complete all rental agreements, receipts, and related paperwork thoroughly andaccurately.● Respond to guest inquiries in person, by phone, via K2 Messaging (campgroundtexting platform), and through email in a timely, friendly, and professional manner.● Serve as the site liaison for the services and sales center, working collaboratively withstaff, managers, and other resources.Cash Handling & Administrative Duties● Collect all rent and payments, including accepting rent, posting receipts, andreporting income to the supervisor as required.● Perform entry‐level accounting tasks such as entering cash receipts, balancing cashdrawers, and preparing payments for third‐party contractors.Office & Equipment Management● Properly operate computers, printers, and other office equipment.● Notify the supervisor promptly of any maintenance needs or supply shortages.● Maintain the office, general store, and office restroom in a clean, organized, andbusiness‐like condition.● Keep windows, doors, flooring, restrooms, and the surrounding exterior area cleanand orderly.● Report any needed repairs to the Maintenance Team or supervisor.Coordination With Other Departments● Check in daily with the Maintenance and Housekeeping Teams regarding any issuesnoticed during property security checks.● Communicate effectively with all departments to support smooth campgroundoperations.Safety & Security● Immediately report any threats to the facility's security to local police authorities andto the supervisor.● Employees are expressly prohibited from taking any independent action in responseto a security threat beyond reporting it.Qualifications● Strong communication and customer service skills.● Ability to operate computers and office equipment.● Basic cash‐handling and entry‐level accounting skills.● Ability to work collaboratively with multiple teams.● Professional, friendly, and organized work style.