{"schemaVersion":"jobsearcher.job.v1","id":"c0d2efaebb880d8818b32a4e","url":"https://jobsearcher.com/jobs/c0d2efaebb880d8818b32a4e","canonicalUrl":"https://jobsearcher.com/jobs/c0d2efaebb880d8818b32a4e","title":"Help Desk/Desktop Support Analyst","description":"We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.Responsibilities:Respond to and resolve Level 1 support ticketsTroubleshoot Windows, hardware, software, and user access issuesEscalate complex issues to higher-level IT staffProvide hands-on desktop and end-user supportDocument issues and resolutions within the ticketing systemQualifications:1+ years of IT support, help desk, or desktop support experienceStrong troubleshooting and customer service skillsFamiliarity with Windows environments and PC hardwareExperience with ticketing systems preferredDegree or equivalent technical experience preferredSchedule:Monday-Friday, 8:00 AM-5:00 PMFully onsite in Cedar Rapids, IATechnology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use and Privacy Notice.","company":"Robert Half","rawCompany":"robert half","city":"Marion","state":"NC","isRemote":false,"isActive":false,"createdAt":"2026-08-07T10:40:05.218Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Help Desk/Desktop Support Analyst","description":"We're seeking a Tier 1 Help Desk Support professional to join a collaborative IT team. This role will provide frontline technical support, troubleshoot hardware and software issues, and assist end users with day-to-day technology needs.Responsibilities:Respond to and resolve Level 1 support ticketsTroubleshoot Windows, hardware, software, and user access issuesEscalate complex issues to higher-level IT staffProvide hands-on desktop and end-user supportDocument issues and resolutions within the ticketing systemQualifications:1+ years of IT support, help desk, or desktop support experienceStrong troubleshooting and customer service skillsFamiliarity with Windows environments and PC hardwareExperience with ticketing systems preferredDegree or equivalent technical experience preferredSchedule:Monday-Friday, 8:00 AM-5:00 PMFully onsite in Cedar Rapids, IATechnology Doesn't Change the World, People Do.®Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. 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