{"schemaVersion":"jobsearcher.job.v1","id":"c0c8fade1b471ad4590c14bb","url":"https://jobsearcher.com/jobs/c0c8fade1b471ad4590c14bb","canonicalUrl":"https://jobsearcher.com/jobs/c0c8fade1b471ad4590c14bb","title":"Manager, Engineering - Collaboration","description":"Description\nAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.\nJob Summary\nThe Managed Services Engineering Manager demonstrates focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets. The person in this role is responsible for delivery of one or more services and additionally serves as the product owner for those services. The role includes but is not limited to:\nUnderstand and align the engineering team to ensure overall Services strategy is implemented through Services teams, which includes building and maintaining key relationships with product development, professional services and sales.\nExecuting on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction.\nContinuous Service Improvement: includes both process and staff management, using both objective and subjective methods. Includes performance management.\nAllocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned.\nEstablish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues. Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.).\nWhat You Will Do\nCustomer Satisfaction: Understand customer environments and business needs.\nMeet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues.\nTrack, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys.\nLeadership and Management: Manage workload, prioritize and assign resources, including reviewing Service Desk queues and related reports.\nFoster a customer-centric, coworker-first culture by supporting, mentoring, and developing team members while delivering high-quality customer experiences.\nServe as a primary point of contact for collaboration on strategic and tactical plans for current and future development of assigned technologies.\nTime reporting and related analysis.\nHiring staff.\nBuilding and motivating effective teams.\nDelegating responsibilities to appropriate team members.\nPerformance management: Provide consistent feedback (both positive and negative), conduct assessments (subjective and objective), coaching/mentoring, and individual development planning (career path, improvement opportunities, training).\nMaintain the on-call schedule.\nWork closely with peers to achieve company, department, and personal goals.\nWilling to take calculated risks to meet customer needs and department goals.\nProcess Management: Oversee the development, maintenance, and performance of problem, change, and work order processes.\nDeliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through the Quality Assurance process.\nReview Operational Framework and Standard Operating Procedures on an ongoing basis to identify process and organizational structure gaps.\nContinuous Service Improvement using key metrics.\nCommunication: Regular staff interaction, both written and face-to-face.\nCustomer interaction, both written and face-to-face.\nWork collaboratively with other groups and managers to successfully manage customer expectations and environments.\nFinancial: Manage operational costs, plan, and budget.\nWhat we expect of you:\nBachelor’s Degree and 5 years of relevant experience, OR\n7 years of related consulting or IT services delivery experience\nPrevious consulting leadership experience required\nProcess management and improvement\nExperience in ITIL\nAbility to lead teams; gain consensus\nAbility to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience\nAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines\nProven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve\nAbility to identify and creatively resolve client, project and people issues\nProven negotiation skills\nExperience working with vendors and business partners\nAbility to lead and manage to ensure attainment of critical results\nAbility to compute, analyze and interpret complex statistical data for reporting purposes and/or to develop forecasts\nAbility to act as a trusted advisor in a strategic partnership\nAbility to understand, remember, and apply oral and/or written instructions or other information.\nAbility to organize thoughts and ideas into understandable terminology.\nAbility to multi-task, organize and prioritize.\nAble and willing to travel up to 25% or as needed to other CDW locations, meetings or client sites.\nCustomer Success Leadership: Proven track record of driving customer success through proactive engagement strategies, data-driven insights, and a deep understanding of customer needs. Adept at building scalable support models, improving retention, and fostering long-term relationships that translate into measurable business outcomes.\nLeadership & Team Development: Inspire high-performing teams through strategic vision, empathetic leadership, and a commitment to continuous improvement. Skilled in mentoring emerging leaders, fostering cross-functional collaboration, and driving accountability to achieve organizational goals in dynamic, fast-paced environments.\nCreate and sustain a customer‑centric, coworker‑first environment by prioritizing the well‑being, mentorship, and growth of team members, holding leaders accountable for developing people while driving high‑quality customer experiences.\nKnowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus.\nPay range: $125,000 - $171,641depending on experience and skill set\nAnnual bonus target of 20% subject to terms and conditions of plan\nBenefits overview: https://cdw.benefit-info.com/\nSalary ranges may be subject to geographic differentials\n#LI-TP1\nCDW is committed to being an AI-fluent organization\nAs a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.\nAdditionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nWe make technology work so people can do great things.\nCDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.","company":"CDW","rawCompany":"cdw","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-07-16T17:09:48.077Z","occupations":[{"code":"11-9041.00","title":"Architectural and Engineering Managers","slug":"architectural-and-engineering-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541611","title":"Administrative Management and General Management Consulting Services","slug":"administrative-management-and-general-management-consulting-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Manager, Engineering - Collaboration","description":"Description\nAt CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.\nJob Summary\nThe Managed Services Engineering Manager demonstrates focus in leading a specific Managed Services Engineering Team to achieve financial, operations, customer satisfaction and coworker targets. The person in this role is responsible for delivery of one or more services and additionally serves as the product owner for those services. The role includes but is not limited to:\nUnderstand and align the engineering team to ensure overall Services strategy is implemented through Services teams, which includes building and maintaining key relationships with product development, professional services and sales.\nExecuting on customer service level agreements by utilizing our operational framework and standard operating procedures to meet or exceed overall customer satisfaction.\nContinuous Service Improvement: includes both process and staff management, using both objective and subjective methods. Includes performance management.\nAllocating engineering resources to provide technical services to maintain, support, and optimize the specific technology areas assigned.\nEstablish and cultivate a solid working relationship with customers through sales opportunities, quarterly reviews, and especially during support issues. Build and maintain strong relationships with key partner representatives (Cisco, IBM, Microsoft, VMWare, etc.).\nWhat You Will Do\nCustomer Satisfaction: Understand customer environments and business needs.\nMeet periodically with customers through sales opportunities, quarterly reviews, and especially during support issues.\nTrack, monitor and report Customer Satisfaction Performance Measures, including Customer Satisfaction surveys.\nLeadership and Management: Manage workload, prioritize and assign resources, including reviewing Service Desk queues and related reports.\nFoster a customer-centric, coworker-first culture by supporting, mentoring, and developing team members while delivering high-quality customer experiences.\nServe as a primary point of contact for collaboration on strategic and tactical plans for current and future development of assigned technologies.\nTime reporting and related analysis.\nHiring staff.\nBuilding and motivating effective teams.\nDelegating responsibilities to appropriate team members.\nPerformance management: Provide consistent feedback (both positive and negative), conduct assessments (subjective and objective), coaching/mentoring, and individual development planning (career path, improvement opportunities, training).\nMaintain the on-call schedule.\nWork closely with peers to achieve company, department, and personal goals.\nWilling to take calculated risks to meet customer needs and department goals.\nProcess Management: Oversee the development, maintenance, and performance of problem, change, and work order processes.\nDeliver Operational Framework and Standard Operating Procedures to staff and ensure adherence through the Quality Assurance process.\nReview Operational Framework and Standard Operating Procedures on an ongoing basis to identify process and organizational structure gaps.\nContinuous Service Improvement using key metrics.\nCommunication: Regular staff interaction, both written and face-to-face.\nCustomer interaction, both written and face-to-face.\nWork collaboratively with other groups and managers to successfully manage customer expectations and environments.\nFinancial: Manage operational costs, plan, and budget.\nWhat we expect of you:\nBachelor’s Degree and 5 years of relevant experience, OR\n7 years of related consulting or IT services delivery experience\nPrevious consulting leadership experience required\nProcess management and improvement\nExperience in ITIL\nAbility to lead teams; gain consensus\nAbility to communicate effectively and concise both orally and written using a variety of styles and techniques appropriate to the audience\nAbility to balance multiple priorities simultaneously and adapt to the changing needs of the business while meeting deadlines\nProven ability to proactively collaborate and build relationships, take initiative, and creatively problem solve\nAbility to identify and creatively resolve client, project and people issues\nProven negotiation skills\nExperience working with vendors and business partners\nAbility to lead and manage to ensure attainment of critical results\nAbility to compute, analyze and interpret complex statistical data for reporting purposes and/or to develop forecasts\nAbility to act as a trusted advisor in a strategic partnership\nAbility to understand, remember, and apply oral and/or written instructions or other information.\nAbility to organize thoughts and ideas into understandable terminology.\nAbility to multi-task, organize and prioritize.\nAble and willing to travel up to 25% or as needed to other CDW locations, meetings or client sites.\nCustomer Success Leadership: Proven track record of driving customer success through proactive engagement strategies, data-driven insights, and a deep understanding of customer needs. Adept at building scalable support models, improving retention, and fostering long-term relationships that translate into measurable business outcomes.\nLeadership & Team Development: Inspire high-performing teams through strategic vision, empathetic leadership, and a commitment to continuous improvement. Skilled in mentoring emerging leaders, fostering cross-functional collaboration, and driving accountability to achieve organizational goals in dynamic, fast-paced environments.\nCreate and sustain a customer‑centric, coworker‑first environment by prioritizing the well‑being, mentorship, and growth of team members, holding leaders accountable for developing people while driving high‑quality customer experiences.\nKnowledge of Cisco, Zoom, Microsoft Teams, Five9, Webex, or RingCentral products and services, a plus.\nPay range: $125,000 - $171,641depending on experience and skill set\nAnnual bonus target of 20% subject to terms and conditions of plan\nBenefits overview: https://cdw.benefit-info.com/\nSalary ranges may be subject to geographic differentials\n#LI-TP1\nCDW is committed to being an AI-fluent organization\nAs a leader, you will champion and be accountable for our vision of becoming an AI-fluent organization. We expect leaders to model curiosity, encourage responsible AI adoption, and foster a culture of continuous learning. You don’t need deep technical expertise, but you should be comfortable exploring how AI can enhance strategy, decision-making, and team performance. Your role includes guiding others in building confidence and capability with AI tools and practices, while promoting openness to experimentation and shared learning.\nAdditionally, CDW is committed to fostering an equitable, transparent, and respectful hiring process for all applicants. During our application process, our goal is to understand your experience, strengths, skills, and qualifications. As an AI forward company, we see AI not just as a tool, but as a catalyst for new ways of thinking, creating, and communicating. We encourage candidates to embrace an AI mindset, one that’s curious, adaptive, and ready to explore what’s possible. We welcome thoughtful use of AI to expand your perspective and elevate how you share your story, while ensuring your application remains rooted in your own background, judgment, and voice.\nWe make technology work so people can do great things.\nCDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.\nCDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.","datePosted":"2026-07-16T17:09:48.077Z","dateModified":"2026-07-16T17:09:48.077Z","hiringOrganization":{"@type":"Organization","name":"CDW","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c0c8fade1b471ad4590c14bb"},"url":"https://jobsearcher.com/jobs/c0c8fade1b471ad4590c14bb"}}