{"schemaVersion":"jobsearcher.job.v1","id":"c0c543bc05719e29c472c610","url":"https://jobsearcher.com/jobs/c0c543bc05719e29c472c610","canonicalUrl":"https://jobsearcher.com/jobs/c0c543bc05719e29c472c610","title":"Scaled Support Program Manager (AI & Operations)","description":"Thatch is seeking a Program Manager, Scaled Support to own end-to-end programs that scale support as ticket volume grows. This high-visibility role will shape how Thatch supports a rapidly expanding customer base while controlling costs and maintaining quality. You will lead AI support, knowledge management, vendor relationships, and cross-functional initiatives with product and engineering. This is a fully distributed role supporting US operations. #J-18808-Ljbffr","company":"Thatch","rawCompany":"thatch","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-08-23T04:05:46.526Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scaled Support Program Manager (AI & Operations)","description":"Thatch is seeking a Program Manager, Scaled Support to own end-to-end programs that scale support as ticket volume grows. This high-visibility role will shape how Thatch supports a rapidly expanding customer base while controlling costs and maintaining quality. You will lead AI support, knowledge management, vendor relationships, and cross-functional initiatives with product and engineering. This is a fully distributed role supporting US operations. #J-18808-Ljbffr","datePosted":"2026-08-23T04:05:46.526Z","dateModified":"2026-08-23T04:05:46.526Z","hiringOrganization":{"@type":"Organization","name":"Thatch","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c0c543bc05719e29c472c610"},"url":"https://jobsearcher.com/jobs/c0c543bc05719e29c472c610"}}