{"schemaVersion":"jobsearcher.job.v1","id":"c09e65879df83cf6c24c4975","url":"https://jobsearcher.com/jobs/c09e65879df83cf6c24c4975","canonicalUrl":"https://jobsearcher.com/jobs/c09e65879df83cf6c24c4975","title":"Software Implementation Specialist","description":"Keycentrix is a provider of software and IT services to the pharmacy and healthcare industry. The primary duty of a Software Implementation Specialist is to analyze customer operations and determine the functional needs required for implementation of our software products. The Analyst will also create and deliver specialized programs for onboarding and training customers on Keycentrix products. This individual must communicate a welcoming, polite, cheerful and understanding tone; in addition, he/she must remain professional, patient and diplomatic while working to architect customers’ technology footprint with Keycentrix products.\n\nThe Software Implementation Specialist must have great communications skills and should feel comfortable working in a team atmosphere. This individual must be multi-task oriented, display a positive disposition, not get easily discouraged, demonstrate an attitude of learning, and seek to understand and grow. This individual must have a track record of dependability, consistency, and follow-through. The audience will include people with a wide range of computer skills and educational levels. The audience may also vary in size from just a few people in a private setting to an entire roomful of people in a professional seminar. Software Implementation Specialists must be able to structure their consultations to fit the circumstances by using systems analysis techniques and procedures. The successful candidate must have education or background related to the technical complexities of software development and user interfaces.\n\nJob Responsibilities:\nConsult with users to determine the functional specification required for implementation of our software.\nTroubleshoot and resolve architectural issues reported by customer during workflow engineering or escalated from a customer support representative.\nMaintain ongoing relationship with each customer in assigned portfolio.\nDrive customer loyalty through actionable advice and articulate product knowledge.\nMaintain expert knowledge of all Keycentrix products including hardware, software, etc.\nManage implementation projects and provide status updates to leadership internally and externally.\nIdentify opportunities to improve customer care operational efficiencies.\nEnsure clear, prompt, and efficient communication.\nProvide ongoing consultation on technical operations.\nEnsure all products are delivered in a timely manner in accordance with solution architecture and ensure customers receive effective training that reduces their needs to burden customer care with training issues. Duties may require up to 50% travel.\nSome availability to deploy/configure applications after hours.\nContinually identify and improve the training methodologies for Keycentrix\nSuccessfully migrate customers from Sales to Customer Care.\nProgram and script customer query and reports\nProgram custom labels, invoices, and packing slips\nDesign and help implement solutions for external application programming interfaces.\nExperience in Microsoft Office Suite\nProficient with computers and technology\nStrong verbal/communication skills\nPreferred technical qualifications:\nCertified Microsoft Technology Associate: IT Infrastructure\nExperience with SQL\nExperience with XML\nKnowledge of the software development lifecycle\n\nEducation or Certifications:\nCertified Pharmacy Technician or 3 years Pharmacy Technician experience preferred. Experience in other healthcare-related occupations will be considered.\nProject management related certifications (PMP, CAPM, etc.) preferred.\nBachelors Degree preferred\nAbility to communicate effectively\nHigh level of alertness, concentration, accuracy, and time-management\nKeycentrix is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.","company":"Keycentrix","rawCompany":"keycentrix","city":"Marienthal","state":"KS","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:23:48.930Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"456110","title":"Pharmacies and Drug Retailers","slug":"pharmacies-and-drug-retailers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Software Implementation Specialist","description":"Keycentrix is a provider of software and IT services to the pharmacy and healthcare industry. The primary duty of a Software Implementation Specialist is to analyze customer operations and determine the functional needs required for implementation of our software products. The Analyst will also create and deliver specialized programs for onboarding and training customers on Keycentrix products. This individual must communicate a welcoming, polite, cheerful and understanding tone; in addition, he/she must remain professional, patient and diplomatic while working to architect customers’ technology footprint with Keycentrix products.\n\nThe Software Implementation Specialist must have great communications skills and should feel comfortable working in a team atmosphere. This individual must be multi-task oriented, display a positive disposition, not get easily discouraged, demonstrate an attitude of learning, and seek to understand and grow. This individual must have a track record of dependability, consistency, and follow-through. The audience will include people with a wide range of computer skills and educational levels. The audience may also vary in size from just a few people in a private setting to an entire roomful of people in a professional seminar. Software Implementation Specialists must be able to structure their consultations to fit the circumstances by using systems analysis techniques and procedures. The successful candidate must have education or background related to the technical complexities of software development and user interfaces.\n\nJob Responsibilities:\nConsult with users to determine the functional specification required for implementation of our software.\nTroubleshoot and resolve architectural issues reported by customer during workflow engineering or escalated from a customer support representative.\nMaintain ongoing relationship with each customer in assigned portfolio.\nDrive customer loyalty through actionable advice and articulate product knowledge.\nMaintain expert knowledge of all Keycentrix products including hardware, software, etc.\nManage implementation projects and provide status updates to leadership internally and externally.\nIdentify opportunities to improve customer care operational efficiencies.\nEnsure clear, prompt, and efficient communication.\nProvide ongoing consultation on technical operations.\nEnsure all products are delivered in a timely manner in accordance with solution architecture and ensure customers receive effective training that reduces their needs to burden customer care with training issues. Duties may require up to 50% travel.\nSome availability to deploy/configure applications after hours.\nContinually identify and improve the training methodologies for Keycentrix\nSuccessfully migrate customers from Sales to Customer Care.\nProgram and script customer query and reports\nProgram custom labels, invoices, and packing slips\nDesign and help implement solutions for external application programming interfaces.\nExperience in Microsoft Office Suite\nProficient with computers and technology\nStrong verbal/communication skills\nPreferred technical qualifications:\nCertified Microsoft Technology Associate: IT Infrastructure\nExperience with SQL\nExperience with XML\nKnowledge of the software development lifecycle\n\nEducation or Certifications:\nCertified Pharmacy Technician or 3 years Pharmacy Technician experience preferred. Experience in other healthcare-related occupations will be considered.\nProject management related certifications (PMP, CAPM, etc.) preferred.\nBachelors Degree preferred\nAbility to communicate effectively\nHigh level of alertness, concentration, accuracy, and time-management\nKeycentrix is an Equal Opportunity Employer and does not discriminate against employees or applicants based on race, color, religion, sex/gender, national origin, disability, age, or any other category protected by law.","datePosted":"2026-04-14T10:23:48.930Z","dateModified":"2026-04-14T10:23:48.930Z","hiringOrganization":{"@type":"Organization","name":"Keycentrix","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marienthal","addressRegion":"KS","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c09e65879df83cf6c24c4975"},"url":"https://jobsearcher.com/jobs/c09e65879df83cf6c24c4975"}}