{"schemaVersion":"jobsearcher.job.v1","id":"c0981e697c7b18e6a35af8a3","url":"https://jobsearcher.com/jobs/c0981e697c7b18e6a35af8a3","canonicalUrl":"https://jobsearcher.com/jobs/c0981e697c7b18e6a35af8a3","title":"Executive Director, Solutions Engineering","description":"Overview\nIn this role you will lead a global operational core for Disney’s Product & Technology ecosystems, strengthening service stability and readiness across consumer, platform, and enterprise experiences. You will align launch governance, incident management, and proactive monitoring with a scalable, AI-enabled approach. You’ll guide cross-functional teams and executive stakeholders to improve reliability and drive strategic operational maturity. This is an opportunity to shape how a large entertainment technology organization anticipates risk, responds to disruption, and delivers trusted services.\n\nCompensation / Benefitsmedical benefitsfinancial benefitsbonus and/or long-term incentive unitsfull range of benefits\nResponsibilitiesLead Operational Readiness and launch governance to ensure features and platform changes are tested and supportable before go-liveOversee Global Service Monitoring, Incident and Problem Management with 24x7 monitoring and major incident leadershipServe as the primary operational communications voice, delivering timely updates to technical teams and senior leaders during eventsAdvance AI-enabled detection and automation to improve visibility, reduce manual effort, and accelerate responseBuild and lead a high-performing, matrixed leadership team and drive policy, budget, and accountability for the functionDevelop and execute operational strategy for P+T with clear standards and continuous improvement initiativesEnsure post-incident reviews and root cause actions close out and reduce recurrenceManage change governance, runbooks, load tests, and rollout strategies for major product launchesSustain proactive risk management and prevention-focused governance across a global, always-on environment\nKey requirements12+ years in technology operations or site reliability10+ years of leadership experience with multi-level management scopeProven track record in mission-critical, global technology operations and executive escalationExperience implementing ITIL-aligned incident, problem, and change management at scaleExperience owning launch readiness and operational governance for major launchesStrong executive presence and ability to influence at senior levelsCalm, decisive under pressure with a focus on governance and risk managementAbility to communicate complex status clearly to diverse audiencesExperience with AI-enabled tooling and automation in operationsITSM (e.g., ServiceNow) and incident management capabilitiesExperience in consumer-facing or media/streaming technology environmentsCloud platform certifications and change management backgroundexecutive presenceinfluence and negotiationcalm under pressureITIL/ITSMSite Reliability Engineering practicesMonitoring, observability, and incident management","company":"Disney Interactive","rawCompany":"disney interactive","city":"Brooklyn","state":"NY","isRemote":false,"isActive":true,"createdAt":"2026-09-16T03:04:13.199Z","occupations":[{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"},{"code":"15-1299.08","title":"Computer Systems Engineers/Architects","slug":"computer-systems-engineers-architects"},{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Executive Director, Solutions Engineering","description":"Overview\nIn this role you will lead a global operational core for Disney’s Product & Technology ecosystems, strengthening service stability and readiness across consumer, platform, and enterprise experiences. You will align launch governance, incident management, and proactive monitoring with a scalable, AI-enabled approach. You’ll guide cross-functional teams and executive stakeholders to improve reliability and drive strategic operational maturity. This is an opportunity to shape how a large entertainment technology organization anticipates risk, responds to disruption, and delivers trusted services.\n\nCompensation / Benefitsmedical benefitsfinancial benefitsbonus and/or long-term incentive unitsfull range of benefits\nResponsibilitiesLead Operational Readiness and launch governance to ensure features and platform changes are tested and supportable before go-liveOversee Global Service Monitoring, Incident and Problem Management with 24x7 monitoring and major incident leadershipServe as the primary operational communications voice, delivering timely updates to technical teams and senior leaders during eventsAdvance AI-enabled detection and automation to improve visibility, reduce manual effort, and accelerate responseBuild and lead a high-performing, matrixed leadership team and drive policy, budget, and accountability for the functionDevelop and execute operational strategy for P+T with clear standards and continuous improvement initiativesEnsure post-incident reviews and root cause actions close out and reduce recurrenceManage change governance, runbooks, load tests, and rollout strategies for major product launchesSustain proactive risk management and prevention-focused governance across a global, always-on environment\nKey requirements12+ years in technology operations or site reliability10+ years of leadership experience with multi-level management scopeProven track record in mission-critical, global technology operations and executive escalationExperience implementing ITIL-aligned incident, problem, and change management at scaleExperience owning launch readiness and operational governance for major launchesStrong executive presence and ability to influence at senior levelsCalm, decisive under pressure with a focus on governance and risk managementAbility to communicate complex status clearly to diverse audiencesExperience with AI-enabled tooling and automation in operationsITSM (e.g., ServiceNow) and incident management capabilitiesExperience in consumer-facing or media/streaming technology environmentsCloud platform certifications and change management backgroundexecutive presenceinfluence and negotiationcalm under pressureITIL/ITSMSite Reliability Engineering practicesMonitoring, observability, and incident management","datePosted":"2026-09-16T03:04:13.199Z","dateModified":"2026-09-16T03:04:13.199Z","hiringOrganization":{"@type":"Organization","name":"Disney Interactive","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Brooklyn","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c0981e697c7b18e6a35af8a3"},"url":"https://jobsearcher.com/jobs/c0981e697c7b18e6a35af8a3"}}