{"schemaVersion":"jobsearcher.job.v1","id":"c07a13eee07de3cd15545bb6","url":"https://jobsearcher.com/jobs/c07a13eee07de3cd15545bb6","canonicalUrl":"https://jobsearcher.com/jobs/c07a13eee07de3cd15545bb6","title":"IT Support Technician","description":"Job Description\nRole Overview\nJoin a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructure systems.\nWhat You’ll Do\nProvide Level 2 IT support via phone, email, and ticketing systems for incidents and service requests\nDeliver hands-on deskside support\nManage and resolve incidents, service requests, and problems within defined SLA/KPI targets\nAdminister user accounts, system access, and permissions in alignment with corporate standards\nTroubleshoot issues across hardware, software, and network connectivity environments\nEscalate complex issues to Level 3 support teams with clear documentation and handoff\nGuide and support end users on technology usage, best practices, and issue prevention\nPerform root cause analysis to identify recurring issues and implement long-term solutions\nMaintain accurate technical documentation, knowledge articles, and resolution logs\nEnsure compliance with IT security policies and report any risks or breaches\nCollaborate with global IT teams to support a consistent and high-quality user experience\nWhat You Bring\nStrong customer service mindset with a focus on user satisfaction\nProven troubleshooting and problem-solving skills in IT environments\nAbility to work both independently and collaboratively in a global team\nExcellent communication skills (technical and non-technical audiences)\nSelf-starter with strong ownership and follow-through\nTechnical Skills\nExperience supporting Windows OS, Microsoft Office, Outlook, and Exchange\nFamiliarity with Microsoft Teams and collaboration tools\nExperience with mobile device management (MDM) solutions\nUnderstanding of network connectivity, PC hardware, and IT infrastructure fundamentals\nPrior experience in Level 2 / second-line support in a corporate environment\nQualifications\nAssociate degree in IT or related field OR\n4-5 years of relevant IT support experience\nBachelor’s degree in IT or related field (preferred)\nSuccess in This Role Looks Like\nConsistently meeting or exceeding IT and Service Desk KPIs\nResolving tickets efficiently and within SLA timelines\nBuilding strong relationships with end users and business stakeholders\nDemonstrating continuous technical growth and performance improvement\nPay: $28.00 - $30.00 per hour\nWork Location: In person","company":"Pomeroy Technologies","rawCompany":"pomeroy technologies","city":"Marcy","state":"NY","isRemote":false,"isActive":false,"createdAt":"2026-08-03T21:29:36.119Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"15-1244.00","title":"Network and Computer Systems Administrators","slug":"network-and-computer-systems-administrators"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Technician","description":"Job Description\nRole Overview\nJoin a high-performing IT support team delivering both hands-on and remote technical support in a fast-paced, global environment. This role is ideal for a customer-focused IT professional who enjoys troubleshooting, solving problems, and working directly with end users and infrastructure systems.\nWhat You’ll Do\nProvide Level 2 IT support via phone, email, and ticketing systems for incidents and service requests\nDeliver hands-on deskside support\nManage and resolve incidents, service requests, and problems within defined SLA/KPI targets\nAdminister user accounts, system access, and permissions in alignment with corporate standards\nTroubleshoot issues across hardware, software, and network connectivity environments\nEscalate complex issues to Level 3 support teams with clear documentation and handoff\nGuide and support end users on technology usage, best practices, and issue prevention\nPerform root cause analysis to identify recurring issues and implement long-term solutions\nMaintain accurate technical documentation, knowledge articles, and resolution logs\nEnsure compliance with IT security policies and report any risks or breaches\nCollaborate with global IT teams to support a consistent and high-quality user experience\nWhat You Bring\nStrong customer service mindset with a focus on user satisfaction\nProven troubleshooting and problem-solving skills in IT environments\nAbility to work both independently and collaboratively in a global team\nExcellent communication skills (technical and non-technical audiences)\nSelf-starter with strong ownership and follow-through\nTechnical Skills\nExperience supporting Windows OS, Microsoft Office, Outlook, and Exchange\nFamiliarity with Microsoft Teams and collaboration tools\nExperience with mobile device management (MDM) solutions\nUnderstanding of network connectivity, PC hardware, and IT infrastructure fundamentals\nPrior experience in Level 2 / second-line support in a corporate environment\nQualifications\nAssociate degree in IT or related field OR\n4-5 years of relevant IT support experience\nBachelor’s degree in IT or related field (preferred)\nSuccess in This Role Looks Like\nConsistently meeting or exceeding IT and Service Desk KPIs\nResolving tickets efficiently and within SLA timelines\nBuilding strong relationships with end users and business stakeholders\nDemonstrating continuous technical growth and performance improvement\nPay: $28.00 - $30.00 per hour\nWork Location: In person","datePosted":"2026-08-03T21:29:36.119Z","dateModified":"2026-08-03T21:29:36.119Z","hiringOrganization":{"@type":"Organization","name":"Pomeroy Technologies","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Marcy","addressRegion":"NY","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c07a13eee07de3cd15545bb6"},"url":"https://jobsearcher.com/jobs/c07a13eee07de3cd15545bb6"}}