{"schemaVersion":"jobsearcher.job.v1","id":"c061e08199c5f464b7c36114","url":"https://jobsearcher.com/jobs/c061e08199c5f464b7c36114","canonicalUrl":"https://jobsearcher.com/jobs/c061e08199c5f464b7c36114","title":"Application Support Engineer","description":"About Quad Infotech Inc.\nQuad Infotech Inc. is a Canada-based software design company dedicated to the steel manufacturing industry. We are the creators of QMOS (Quad Mill Operation System), a specialized, in-house built software solution used by steel mills to track production, boost productivity, and ensure the smooth, uninterrupted functioning of their operations.\nThe Role\nWe are looking for an experienced Application Support Engineer to join our remote team. In this role, you will be the backbone of our client support, ensuring that our steel industry partners get the most out of QMOS. Your primary focus will be investigating, troubleshooting, and fixing technical issues related to data anomalies and automation faults.\nWhile many user issues can be resolved via our front-end tools, deeper data investigations require direct database interaction. Because of this, hands-on, advanced SQL experience is an absolute requirement for this role.\nKey Responsibilities\nProvide expert-level technical support for our proprietary QMOS software.\nInvestigate, diagnose, and resolve system issues caused by data inconsistencies or automation errors.\nUtilize front-end application tools to resolve standard user issues and configuration requests.\nDive into back-end databases to troubleshoot, script, and fix complex data issues using SQL.\nCommunicate technical solutions clearly to clients to ensure minimal downtime in their mill operations.\nRequired Qualifications & Skills\nSQL Expertise (Mandatory): You must have strong, hands-on experience writing queries, troubleshooting databases, and manipulating data using SQL.\nExperience: Proven professional background working as an Application Support Engineer or in a similar technical troubleshooting role. (Note: This is not an entry-level position).\nProblem-Solving: Strong analytical skills with the ability to trace an issue from the front-end interface down to the back-end database.\nEquipment: As this is a 100% remote role, you must possess your own reliable laptop and a dedicated, high-speed internet connection.\nWhy Join Us?\nWork from Anywhere: Enjoy a fully remote work environment.\nNiche Expertise: Gain experience working with specialized, industry-leading software in the global steel manufacturing sector.\nImpactful Work: Your troubleshooting directly ensures that massive manufacturing operations run safely and efficiently.\nTo Apply:\nPlease submit your updated resume, ensuring that your hands-on SQL experience and previous application support roles are clearly detailed.\nPreferred Skills:\nExperience with Manufacturing Execution Systems (MES) or Enterprise Resource Planning (ERP) systems, particularly in the steel industry.\nITIL certification or experience with ITIL processes (Incident, Problem, Change Management) is an advantage.\nBenefits:\nCompetitive salary, Paid time off and holidays.\nCareer development opportunities and training programs.\nA collaborative, dynamic, and innovative work environment.\nExperience:\nCustomer or Technical Support: 3 years (Required)\nSQL or Oracle: 2 years (Preferred)\nNorth American Client Service (Preferred)\nJob Type: Full-time\nBenefits:\nFlexible schedule\nPaid time off\nShift:\nDay shift\nEvening shift\nNight shift\nRotational shift\nWork Days:\nWeekend availability\nApplication Question(s):\nWhat is your current CTC\nWhat is your expected CTC\nEducation:\nBachelor's (Required)\nExperience:\nCustomer or Technical Support: 2 years (Required)\nSQL or Oracle: 3 years (Required)\nShift availability:\nDay Shift (Required)\nNight Shift (Required)\nOvernight Shift (Required)\nWork Location: Remote","company":"Quad Infotech","rawCompany":"quad infotech","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-03T18:57:39.376Z","occupations":[{"code":"15-1211.00","title":"Computer Systems Analysts","slug":"computer-systems-analysts"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Application Support Engineer","description":"About Quad Infotech Inc.\nQuad Infotech Inc. is a Canada-based software design company dedicated to the steel manufacturing industry. We are the creators of QMOS (Quad Mill Operation System), a specialized, in-house built software solution used by steel mills to track production, boost productivity, and ensure the smooth, uninterrupted functioning of their operations.\nThe Role\nWe are looking for an experienced Application Support Engineer to join our remote team. In this role, you will be the backbone of our client support, ensuring that our steel industry partners get the most out of QMOS. Your primary focus will be investigating, troubleshooting, and fixing technical issues related to data anomalies and automation faults.\nWhile many user issues can be resolved via our front-end tools, deeper data investigations require direct database interaction. Because of this, hands-on, advanced SQL experience is an absolute requirement for this role.\nKey Responsibilities\nProvide expert-level technical support for our proprietary QMOS software.\nInvestigate, diagnose, and resolve system issues caused by data inconsistencies or automation errors.\nUtilize front-end application tools to resolve standard user issues and configuration requests.\nDive into back-end databases to troubleshoot, script, and fix complex data issues using SQL.\nCommunicate technical solutions clearly to clients to ensure minimal downtime in their mill operations.\nRequired Qualifications & Skills\nSQL Expertise (Mandatory): You must have strong, hands-on experience writing queries, troubleshooting databases, and manipulating data using SQL.\nExperience: Proven professional background working as an Application Support Engineer or in a similar technical troubleshooting role. (Note: This is not an entry-level position).\nProblem-Solving: Strong analytical skills with the ability to trace an issue from the front-end interface down to the back-end database.\nEquipment: As this is a 100% remote role, you must possess your own reliable laptop and a dedicated, high-speed internet connection.\nWhy Join Us?\nWork from Anywhere: Enjoy a fully remote work environment.\nNiche Expertise: Gain experience working with specialized, industry-leading software in the global steel manufacturing sector.\nImpactful Work: Your troubleshooting directly ensures that massive manufacturing operations run safely and efficiently.\nTo Apply:\nPlease submit your updated resume, ensuring that your hands-on SQL experience and previous application support roles are clearly detailed.\nPreferred Skills:\nExperience with Manufacturing Execution Systems (MES) or Enterprise Resource Planning (ERP) systems, particularly in the steel industry.\nITIL certification or experience with ITIL processes (Incident, Problem, Change Management) is an advantage.\nBenefits:\nCompetitive salary, Paid time off and holidays.\nCareer development opportunities and training programs.\nA collaborative, dynamic, and innovative work environment.\nExperience:\nCustomer or Technical Support: 3 years (Required)\nSQL or Oracle: 2 years (Preferred)\nNorth American Client Service (Preferred)\nJob Type: Full-time\nBenefits:\nFlexible schedule\nPaid time off\nShift:\nDay shift\nEvening shift\nNight shift\nRotational shift\nWork Days:\nWeekend availability\nApplication Question(s):\nWhat is your current CTC\nWhat is your expected CTC\nEducation:\nBachelor's (Required)\nExperience:\nCustomer or Technical Support: 2 years (Required)\nSQL or Oracle: 3 years (Required)\nShift availability:\nDay Shift (Required)\nNight Shift (Required)\nOvernight Shift (Required)\nWork Location: Remote","datePosted":"2026-08-03T18:57:39.376Z","dateModified":"2026-08-03T18:57:39.376Z","hiringOrganization":{"@type":"Organization","name":"Quad Infotech","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c061e08199c5f464b7c36114"},"url":"https://jobsearcher.com/jobs/c061e08199c5f464b7c36114"}}