{"schemaVersion":"jobsearcher.job.v1","id":"c048717783ed8ffe866d4cd5","url":"https://jobsearcher.com/jobs/c048717783ed8ffe866d4cd5","canonicalUrl":"https://jobsearcher.com/jobs/c048717783ed8ffe866d4cd5","title":"Monitoring Systems Coordinator","description":"ARK Systems has an IMMEDIATE OPENING for a Monitoring Systems Coordinator. UP TO $3,000 SIGN-ON BONUS!\r\nSummary\r\nTransition from the field to a technical operations role.\r\nARK Systems is seeking an administrative individual experienced in alarm or low-voltage technology who wants to move into an office-based technical position supporting alarm monitoring operations. This role is ideal for someone with hands-on alarm installation or service experience who understands signals, communicators, and system setup, and is ready to apply that expertise behind the scenes.\r\nKey Responsibilities\r\nAlarm System Activation & Signal Verification\r\n\r\nActivate newly installed alarm systems with our central monitoring station.\r\nCoordinate with field technicians to verify alarm, supervisory, and trouble signals during system commissioning.\r\nTroubleshoot signal communication issues between installed systems and the central station.\r\nPrepare and distribute alarm registration and documentation required for local jurisdictions\r\nStrong attention to detail and documentation\r\n\r\nMonitoring Account Setup\r\n\r\nConfigure new accounts into the central station database\r\nProficient with Microsoft Office Suite and similar software\r\nConfigure new monitoring accounts within the company database.\r\nMaintain system details including panel types, zones, and contact information.\r\nUpdate, modify, or terminate monitoring accounts as systems change.\r\n\r\nTechnical Support for Monitoring Operations\r\n\r\nKnowledge of common alarm platforms or panels preferred\r\nWork with installers and service technicians to resolve monitoring communication issues.\r\nCoordinate with central station personnel to ensure accounts are programmed and functioning correctly.\r\nReview signal activity and address communication or testing issues.\r\n\r\nOperations & Process Support\r\n\r\nReview system test reports and follow up with customers when required.\r\nAssist with monthly monitoring account reconciliation.\r\nHelp improve workflows and processes to support efficient monitoring operations.\r\n\r\nRequired Skills/Abilities:\r\n\r\nOffice administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience.\r\nAnalytical ability to gather and summarize data for reports, determining solutions to various administrative problems\r\nGood oral/written communication skills\r\nAbility to work in a high volume/fast-paced environment and handle multiple tasks.\r\nGood attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.\r\nPositive and respectful attitude. Strong customer relations knowledge.\r\nAble to maintain good working relationships with management staff, employees and customers.\r\nThe ability to learn and comprehend technical concepts as they relate to the security and life safety industry\r\n\r\nEducation and Experience\r\n\r\nProficiency in MS Office.\r\nProficiency in working with Computerized Software of a various type\r\n2+ years of related clerical experience.\r\nIndustry specific technical knowledge/ formal training a plus\r\n\r\nPhysical Requirements\r\n\r\nMust be able to lift to 25 pounds at a time.\r\n\r\nZR","company":"Ark Systems","rawCompany":"ark systems","city":"Baltimore","state":"MD","isRemote":false,"isActive":false,"createdAt":"2026-05-20T01:42:02.810Z","occupations":[{"code":"49-2098.00","title":"Security and Fire Alarm Systems Installers","slug":"security-and-fire-alarm-systems-installers"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"},{"code":"43-6014.00","title":"Secretaries and Administrative Assistants, Except Legal, Medical, and Executive","slug":"secretaries-and-administrative-assistants-except-legal-medical-and-executive"}],"industries":[{"code":"561621","title":"Security Systems Services (except Locksmiths)","slug":"security-systems-services-except-locksmiths"},{"code":"334513","title":"Instruments and Related Products Manufacturing for Measuring, Displaying, and Controlling Industrial Process Variables","slug":"instruments-and-related-products-manufacturing-for-measuring-displaying-and-controlling-industrial-process-variables"},{"code":"561210","title":"Facilities Support Services","slug":"facilities-support-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Monitoring Systems Coordinator","description":"ARK Systems has an IMMEDIATE OPENING for a Monitoring Systems Coordinator. UP TO $3,000 SIGN-ON BONUS!\r\nSummary\r\nTransition from the field to a technical operations role.\r\nARK Systems is seeking an administrative individual experienced in alarm or low-voltage technology who wants to move into an office-based technical position supporting alarm monitoring operations. This role is ideal for someone with hands-on alarm installation or service experience who understands signals, communicators, and system setup, and is ready to apply that expertise behind the scenes.\r\nKey Responsibilities\r\nAlarm System Activation & Signal Verification\r\n\r\nActivate newly installed alarm systems with our central monitoring station.\r\nCoordinate with field technicians to verify alarm, supervisory, and trouble signals during system commissioning.\r\nTroubleshoot signal communication issues between installed systems and the central station.\r\nPrepare and distribute alarm registration and documentation required for local jurisdictions\r\nStrong attention to detail and documentation\r\n\r\nMonitoring Account Setup\r\n\r\nConfigure new accounts into the central station database\r\nProficient with Microsoft Office Suite and similar software\r\nConfigure new monitoring accounts within the company database.\r\nMaintain system details including panel types, zones, and contact information.\r\nUpdate, modify, or terminate monitoring accounts as systems change.\r\n\r\nTechnical Support for Monitoring Operations\r\n\r\nKnowledge of common alarm platforms or panels preferred\r\nWork with installers and service technicians to resolve monitoring communication issues.\r\nCoordinate with central station personnel to ensure accounts are programmed and functioning correctly.\r\nReview signal activity and address communication or testing issues.\r\n\r\nOperations & Process Support\r\n\r\nReview system test reports and follow up with customers when required.\r\nAssist with monthly monitoring account reconciliation.\r\nHelp improve workflows and processes to support efficient monitoring operations.\r\n\r\nRequired Skills/Abilities:\r\n\r\nOffice administrative knowledge of procedures and the implementation of standard office equipment at a level generally acquired through 2+ years of related experience.\r\nAnalytical ability to gather and summarize data for reports, determining solutions to various administrative problems\r\nGood oral/written communication skills\r\nAbility to work in a high volume/fast-paced environment and handle multiple tasks.\r\nGood attention to detail in composing, typing and proofing materials, establishing priorities, and meeting deadlines.\r\nPositive and respectful attitude. Strong customer relations knowledge.\r\nAble to maintain good working relationships with management staff, employees and customers.\r\nThe ability to learn and comprehend technical concepts as they relate to the security and life safety industry\r\n\r\nEducation and Experience\r\n\r\nProficiency in MS Office.\r\nProficiency in working with Computerized Software of a various type\r\n2+ years of related clerical experience.\r\nIndustry specific technical knowledge/ formal training a plus\r\n\r\nPhysical Requirements\r\n\r\nMust be able to lift to 25 pounds at a time.\r\n\r\nZR","datePosted":"2026-05-20T01:42:02.810Z","dateModified":"2026-05-20T01:42:02.810Z","hiringOrganization":{"@type":"Organization","name":"Ark Systems","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Baltimore","addressRegion":"MD","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c048717783ed8ffe866d4cd5"},"url":"https://jobsearcher.com/jobs/c048717783ed8ffe866d4cd5"}}