{"schemaVersion":"jobsearcher.job.v1","id":"c02806759e83fd5948ef3ea4","url":"https://jobsearcher.com/jobs/c02806759e83fd5948ef3ea4","canonicalUrl":"https://jobsearcher.com/jobs/c02806759e83fd5948ef3ea4","title":"Sr Manager - Customer Program","description":"Back to search results\nSr Manager - Customer Program\nLOCATION\n555 Dividend Dr\nCoppell, TX, United States of America\nCAREER AREA\nAdministration\nJob Type\nFull time\nLICENSE\nBrinks Texas License #C00550\nJOB ID\n#R78020\n\nThis role serves as the single accountable leader across highly matrixed teams, driving alignment, execution, and accountability across Product Development, Product Technology, Engineering, Architecture, Global IT, Operations, Commercial, Finance, Customer Experience, PTLs, and market organizations to deliver customer commitments.\nThe CPM serves as the single accountable leader for strategic customer deployments, providing end-to-end ownership across organizational boundaries while defining what must be true for successful customer execution, deployment readiness, customer adoption, and operational success across complex and strategically significant customer programs.\nThe ideal candidate combines strong program management expertise with customer-facing leadership experience and has a proven ability to influence without authority, drive accountability across functions, and lead complex customer deployments from concept through operational stabilization.\nRESPONSIBILITIES INCLUDE (but are not limited to):\nCustomer Program Leadership\nLead strategic customer deployments from opportunity qualification through deployment, stabilization, and operational handoff.\nServe as the single accountable owner for strategic customer deployments, ensuring end-to-end ownership across participating functions and eliminating execution gaps between organizational handoffs.\nLead and coordinate commercial, technical, and operational teams during solution design, proposal development, implementation planning, deployment, and stabilization activities to assess feasibility, implementation readiness, customer dependencies, operational impacts, and program risks.\nMaintain highly professional customer communications while ensuring internal transparency regarding program status, risks, decisions, dependencies, and required actions.\nEstablish governance forums with customer stakeholders and internal leadership teams to drive alignment, accountability, and timely decision-making.\nEnsure customer expectations, commitments, requirements, assumptions, and success criteria are documented, aligned, and actively managed throughout the program lifecycle.\nDeployment & Operational Readiness\nDrive deployment readiness planning across Product Development, Product Technology, Engineering, Architecture, Operations, Logistics, Global IT, Finance, and country teams.\nLead readiness reviews to ensure installation, integration, operational, training, support, logistics, and customer readiness requirements are met prior to deployment.\nChallenge and pressure-test deployment plans, implementation approaches, support models, and transition plans to proactively identify risks, bottlenecks, and execution gaps.\nIdentify and resolve handoff failures, ownership ambiguities, and execution risks that could impact deployment success or customer commitments.\nLead deployment, go-live, and stabilization activities to ensure successful customer adoption, operational transition, and fulfillment of customer commitments.\nIntegration & Solution Delivery\nLead customer integration activities, technical dependencies, architecture reviews, data mapping activities, interface specifications, testing activities, and implementation planning.\nEnsure customer integration requirements, dependencies, responsibilities, and milestones are identified, aligned, and initiated early in the program lifecycle.\nDrive customer engagement and accountability for integration reviews, testing activities, and deliverables required to support successful deployment execution.\nEnsure customer requirements, assumptions, dependencies, constraints, and success criteria are documented, validated, approved, and managed throughout execution.\nDrive evaluation and resolution of scope changes and ensure impacts to schedule, readiness, customer commitments, and delivery objectives are properly assessed and communicated.\nGovernance & Program Execution\nBuild and maintain integrated program plans that align teams, establish accountability, drive delivery against customer commitments, and provide leadership visibility into strategic deployment performance.\nDefine and continuously improve customer deployment standards, governance practices, readiness requirements, and execution frameworks to improve consistency, scalability, and customer outcomes across strategic programs.\nEstablish and maintain stage-gate governance and customer sign-off processes to ensure readiness criteria are met throughout the program lifecycle.\nDrive resolution of program risks, issues, dependencies, escalations, and change requests.\nProvide executive-level reporting on scope, schedule, readiness, customer risks, deployment status, financial impacts, revenue realization risks, and key program decisions.\nEnsure program information is maintained in the appropriate tools, including Monday.com, Jira, Confluence, Microsoft Project and other Brink's systems.\nPartner with Finance to monitor enterprise investment performance and escalate to leadership when recovery actions are required.\nExercise delegated authority to initiate corrective actions, mobilize resources, and mitigate deployment risks to protect customer commitments and program objectives.\nContinuous Improvement & Delivery Excellence\nCapture lessons learned, customer feedback, and implementation insights to improve future customer deployments and delivery performance.\nPartner with PMO leadership to define and mature customer deployment methodologies, readiness frameworks, governance models, customer onboarding practices, and implementation standards across DRS.\nDrive continuous improvement initiatives that increase deployment predictability, operational readiness, customer adoption, and time-to-revenue.\nQUALIFICATIONS\nEducation & Experience\n10+ years of experience leading strategic customer programs, enterprise deployments, large-scale implementations, or cross-functional business transformations, including responsibility for executive stakeholder management, customer commitments, organizational influence, and business value delivery.\nBachelor's degree or equivalent in Business, Engineering, Technology, Operations, Project Management, or related discipline.\nPMP, PgMP, PRINCE2, Agile, SAFe, or similar certification preferred.\nExperience managing enterprise customer implementations from planning through deployment, stabilization, and operational handoff.\nExperience working in highly matrixed organizations with Product, Engineering, Architecture, Operations, Technology, Commercial, Finance, and customer-facing teams.\nExperience managing complex multi-workstream deployments, digital transformation initiatives, or strategic customer programs.\nExperience working in global or multi-country environments preferred.\nSkills & Competencies\nExecutive presence and ability to influence strategic decisions across customers, partners, and senior leaders in highly matrixed environments.\nStrong customer-facing leadership and stakeholder management capabilities.\nDemonstrated ability to lead through influence and mobilize cross-functional teams to deliver customer commitments.\nExceptional program planning, governance, deployment management, and execution discipline.\nAbility to influence without authority and drive accountability across organizational boundaries.\nStrong executive communication, facilitation, negotiation, and conflict-resolution skills.\nStrong customer expectation management and relationship management capabilities.\nAbility to identify operational, deployment, integration, commercial, and customer risks early and drive effective mitigation and resolution.\nStrong business acumen with focus on customer satisfaction, operational excellence, revenue realization, and measurable business results.\nCritical thinking, sound judgment, and data-driven problem-solving skills.","company":"Brink's","rawCompany":"brinks","city":"Texas","state":"PA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T14:03:31.725Z","occupations":[{"code":"11-1021.00","title":"General and Operations Managers","slug":"general-and-operations-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Sr Manager - Customer Program","description":"Back to search results\nSr Manager - Customer Program\nLOCATION\n555 Dividend Dr\nCoppell, TX, United States of America\nCAREER AREA\nAdministration\nJob Type\nFull time\nLICENSE\nBrinks Texas License #C00550\nJOB ID\n#R78020\n\nThis role serves as the single accountable leader across highly matrixed teams, driving alignment, execution, and accountability across Product Development, Product Technology, Engineering, Architecture, Global IT, Operations, Commercial, Finance, Customer Experience, PTLs, and market organizations to deliver customer commitments.\nThe CPM serves as the single accountable leader for strategic customer deployments, providing end-to-end ownership across organizational boundaries while defining what must be true for successful customer execution, deployment readiness, customer adoption, and operational success across complex and strategically significant customer programs.\nThe ideal candidate combines strong program management expertise with customer-facing leadership experience and has a proven ability to influence without authority, drive accountability across functions, and lead complex customer deployments from concept through operational stabilization.\nRESPONSIBILITIES INCLUDE (but are not limited to):\nCustomer Program Leadership\nLead strategic customer deployments from opportunity qualification through deployment, stabilization, and operational handoff.\nServe as the single accountable owner for strategic customer deployments, ensuring end-to-end ownership across participating functions and eliminating execution gaps between organizational handoffs.\nLead and coordinate commercial, technical, and operational teams during solution design, proposal development, implementation planning, deployment, and stabilization activities to assess feasibility, implementation readiness, customer dependencies, operational impacts, and program risks.\nMaintain highly professional customer communications while ensuring internal transparency regarding program status, risks, decisions, dependencies, and required actions.\nEstablish governance forums with customer stakeholders and internal leadership teams to drive alignment, accountability, and timely decision-making.\nEnsure customer expectations, commitments, requirements, assumptions, and success criteria are documented, aligned, and actively managed throughout the program lifecycle.\nDeployment & Operational Readiness\nDrive deployment readiness planning across Product Development, Product Technology, Engineering, Architecture, Operations, Logistics, Global IT, Finance, and country teams.\nLead readiness reviews to ensure installation, integration, operational, training, support, logistics, and customer readiness requirements are met prior to deployment.\nChallenge and pressure-test deployment plans, implementation approaches, support models, and transition plans to proactively identify risks, bottlenecks, and execution gaps.\nIdentify and resolve handoff failures, ownership ambiguities, and execution risks that could impact deployment success or customer commitments.\nLead deployment, go-live, and stabilization activities to ensure successful customer adoption, operational transition, and fulfillment of customer commitments.\nIntegration & Solution Delivery\nLead customer integration activities, technical dependencies, architecture reviews, data mapping activities, interface specifications, testing activities, and implementation planning.\nEnsure customer integration requirements, dependencies, responsibilities, and milestones are identified, aligned, and initiated early in the program lifecycle.\nDrive customer engagement and accountability for integration reviews, testing activities, and deliverables required to support successful deployment execution.\nEnsure customer requirements, assumptions, dependencies, constraints, and success criteria are documented, validated, approved, and managed throughout execution.\nDrive evaluation and resolution of scope changes and ensure impacts to schedule, readiness, customer commitments, and delivery objectives are properly assessed and communicated.\nGovernance & Program Execution\nBuild and maintain integrated program plans that align teams, establish accountability, drive delivery against customer commitments, and provide leadership visibility into strategic deployment performance.\nDefine and continuously improve customer deployment standards, governance practices, readiness requirements, and execution frameworks to improve consistency, scalability, and customer outcomes across strategic programs.\nEstablish and maintain stage-gate governance and customer sign-off processes to ensure readiness criteria are met throughout the program lifecycle.\nDrive resolution of program risks, issues, dependencies, escalations, and change requests.\nProvide executive-level reporting on scope, schedule, readiness, customer risks, deployment status, financial impacts, revenue realization risks, and key program decisions.\nEnsure program information is maintained in the appropriate tools, including Monday.com, Jira, Confluence, Microsoft Project and other Brink's systems.\nPartner with Finance to monitor enterprise investment performance and escalate to leadership when recovery actions are required.\nExercise delegated authority to initiate corrective actions, mobilize resources, and mitigate deployment risks to protect customer commitments and program objectives.\nContinuous Improvement & Delivery Excellence\nCapture lessons learned, customer feedback, and implementation insights to improve future customer deployments and delivery performance.\nPartner with PMO leadership to define and mature customer deployment methodologies, readiness frameworks, governance models, customer onboarding practices, and implementation standards across DRS.\nDrive continuous improvement initiatives that increase deployment predictability, operational readiness, customer adoption, and time-to-revenue.\nQUALIFICATIONS\nEducation & Experience\n10+ years of experience leading strategic customer programs, enterprise deployments, large-scale implementations, or cross-functional business transformations, including responsibility for executive stakeholder management, customer commitments, organizational influence, and business value delivery.\nBachelor's degree or equivalent in Business, Engineering, Technology, Operations, Project Management, or related discipline.\nPMP, PgMP, PRINCE2, Agile, SAFe, or similar certification preferred.\nExperience managing enterprise customer implementations from planning through deployment, stabilization, and operational handoff.\nExperience working in highly matrixed organizations with Product, Engineering, Architecture, Operations, Technology, Commercial, Finance, and customer-facing teams.\nExperience managing complex multi-workstream deployments, digital transformation initiatives, or strategic customer programs.\nExperience working in global or multi-country environments preferred.\nSkills & Competencies\nExecutive presence and ability to influence strategic decisions across customers, partners, and senior leaders in highly matrixed environments.\nStrong customer-facing leadership and stakeholder management capabilities.\nDemonstrated ability to lead through influence and mobilize cross-functional teams to deliver customer commitments.\nExceptional program planning, governance, deployment management, and execution discipline.\nAbility to influence without authority and drive accountability across organizational boundaries.\nStrong executive communication, facilitation, negotiation, and conflict-resolution skills.\nStrong customer expectation management and relationship management capabilities.\nAbility to identify operational, deployment, integration, commercial, and customer risks early and drive effective mitigation and resolution.\nStrong business acumen with focus on customer satisfaction, operational excellence, revenue realization, and measurable business results.\nCritical thinking, sound judgment, and data-driven problem-solving skills.","datePosted":"2026-08-08T14:03:31.725Z","dateModified":"2026-08-08T14:03:31.725Z","hiringOrganization":{"@type":"Organization","name":"Brink's","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Texas","addressRegion":"PA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c02806759e83fd5948ef3ea4"},"url":"https://jobsearcher.com/jobs/c02806759e83fd5948ef3ea4"}}