{"schemaVersion":"jobsearcher.job.v1","id":"c0255d6c1ad450d6aeb68955","url":"https://jobsearcher.com/jobs/c0255d6c1ad450d6aeb68955","canonicalUrl":"https://jobsearcher.com/jobs/c0255d6c1ad450d6aeb68955","title":"EGD Shift Supervisor","description":"Reports to:\nEGD Floor Shift Manager\nSupervises:\nEGD Floor Attendants\nJob Summary:\nWork with management to fulfill objectives and goals within the EGD Department. Oversee the activities of floor attendants during scheduled shifts.\nEssential Functions:\nEnsure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle Policies and Procedures.\nEnsure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.\nAssist with the operation of the EGD department during their scheduled shifts.\nResponsible for documentation of operational activities through a daily shift report and follow up, if necessary.\nTrain, coach and oversee floor attendants in the performance of their duties.\nAssist with the scheduling of team member breaks and section assignments.\nAssist with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.\nSupervise day to day activities of team members to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.\nInvestigate and attempt to resolve guest complaints.\nInvestigate and document all issues related to guest disputes, machine problems or malfunctions, forward issues, concerns or reports to EGD Management.\nApprove jackpots, cancelled credits, and/or malfunction hand pays.\nEnsure floor attendants are adhering to federal cash reporting requirements through review of all paperwork.\nEnsure floor attendants are adhering to all departmental SOPs and KLEC policies and procedures.\nAssign floor coverage to specific zones to ensure adequate guest service.\nAssist EGD technicians with the removal, installation and relocation of EGD machines when needed or as instructed.\nProvide EGD management information to assist in the development of team member evaluations, performance awards or corrective actions.\nPerform and update daily voucher ticket inventory.\nVerify malfunction or questionable voucher ticket amount by utilizing the accounting system or vendor's player terminal.\nMonitor and improve response and service times.\nManage CIS system and dispatching for efficient operations.\nReview CIS reports for service and staffing levels.\nDemonstrate and promote KLECH core values and MAD skills.\nManage and maintain security of confidential information entrusted to position.\nAttend and satisfactorily complete all required training as assigned.\nMonitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.\nThe essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.\nPerform other duties as assigned.\nMinimum Requirements to Qualifications:\nMust have a High School Diploma or GED.\nMust have two (2) years of experience in a guest service role. This may be substituted with any of the following:\nOne (1) year of previous supervisor experience.\nOne (1) year of EGD experience.\nEquivalent of two (2) years of college level coursework.\nMust pass the EGD skills assessment.\nStrong communication skills in English both written and oral.\nOther Criteria:\nOne (1) year of EGD experience is preferred.\nOne (1) year in a supervisory role or above preferred.\nAssociates degree or above preferred.\nKnowledge of EGDs, game payout schedules and gaming floor operations preferred.\nSpanish or other language skills a plus.\nQualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.\nSkills and Abilities:\nAbility to work independently with minimal supervision.\nAbility to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.\nAbility to work under pressure in a fast paced, stressful environment.\nAbility to meet multiple deadlines and multi-task.\nAbility to have strong critical thinking, analytical and guest service skills.\nMust possess a positive attitude with strong organizational and leadership qualities.\nAbility to add, subtract, multiply and divide in all units of measure.\nAbility to define problems, collect data, establish facts and draw conclusions.\nAbility to understand complex instructions and material.\nAbility to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.\nAbility to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.\nAbility to maintain confidentiality.\nAbility to follow and comply with established Casino guest service programs.\nPhysical Demands:\nWhile performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.\nThe team member must be able to concentrate for prolonged periods.\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.\nThe team member must be able to communicate effectively in person or using telecommunications equipment.\nThe team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.\nFrequently lift and/or move up to 50 lbs.\n\nWork Environment:\nCasino floor and normal office setting.\nFrequent walking and standing in a smoke filled environment and frequent contact with the general public.\nTemperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.\nExtended hours and irregular shifts may be required including nights, weekends and holidays.\nMust be able to perform under pressure and work long hours under stressful conditions.\nMay be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.\nMay be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.\nTravel may be required to perform one or more essential functions of this position.\nConditions of Employment:\nMust be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.\nMust be able to provide authorization to work in the United States.\nMust be at least 18 years of age.\nMust have access to reliable transportation to commute to and from work.\nMust comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.","company":"Kickapoo Lucky Eagle Casino","rawCompany":"kickapoo lucky eagle casino","city":"Eagle Pass","state":"TX","isRemote":false,"isActive":false,"createdAt":"2026-04-12T20:32:17.637Z","occupations":[{"code":"39-1013.00","title":"First-Line Supervisors of Gambling Services Workers","slug":"first-line-supervisors-of-gambling-services-workers"},{"code":"39-1022.00","title":"First-Line Supervisors of Personal Service Workers","slug":"first-line-supervisors-of-personal-service-workers"},{"code":"11-9071.00","title":"Gambling Managers","slug":"gambling-managers"}],"industries":[{"code":"713210","title":"Casinos (except Casino Hotels)","slug":"casinos-except-casino-hotels"},{"code":"713290","title":"Other Gambling Industries","slug":"other-gambling-industries"},{"code":"721120","title":"Casino Hotels","slug":"casino-hotels"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"EGD Shift Supervisor","description":"Reports to:\nEGD Floor Shift Manager\nSupervises:\nEGD Floor Attendants\nJob Summary:\nWork with management to fulfill objectives and goals within the EGD Department. Oversee the activities of floor attendants during scheduled shifts.\nEssential Functions:\nEnsure compliance with applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle Policies and Procedures.\nEnsure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.\nAssist with the operation of the EGD department during their scheduled shifts.\nResponsible for documentation of operational activities through a daily shift report and follow up, if necessary.\nTrain, coach and oversee floor attendants in the performance of their duties.\nAssist with the scheduling of team member breaks and section assignments.\nAssist with team member meetings to review and discuss changes to policies and procedures, announce promotions and upcoming events, address issues and concerns with staff and promote teamwork.\nSupervise day to day activities of team members to include performance reviews, rewards, corrective action, time and attendance, scheduling, shift selection, training, planning work, assigning work, directing work, addressing complaints and resolving issues.\nInvestigate and attempt to resolve guest complaints.\nInvestigate and document all issues related to guest disputes, machine problems or malfunctions, forward issues, concerns or reports to EGD Management.\nApprove jackpots, cancelled credits, and/or malfunction hand pays.\nEnsure floor attendants are adhering to federal cash reporting requirements through review of all paperwork.\nEnsure floor attendants are adhering to all departmental SOPs and KLEC policies and procedures.\nAssign floor coverage to specific zones to ensure adequate guest service.\nAssist EGD technicians with the removal, installation and relocation of EGD machines when needed or as instructed.\nProvide EGD management information to assist in the development of team member evaluations, performance awards or corrective actions.\nPerform and update daily voucher ticket inventory.\nVerify malfunction or questionable voucher ticket amount by utilizing the accounting system or vendor's player terminal.\nMonitor and improve response and service times.\nManage CIS system and dispatching for efficient operations.\nReview CIS reports for service and staffing levels.\nDemonstrate and promote KLECH core values and MAD skills.\nManage and maintain security of confidential information entrusted to position.\nAttend and satisfactorily complete all required training as assigned.\nMonitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.\nThe essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.\nPerform other duties as assigned.\nMinimum Requirements to Qualifications:\nMust have a High School Diploma or GED.\nMust have two (2) years of experience in a guest service role. This may be substituted with any of the following:\nOne (1) year of previous supervisor experience.\nOne (1) year of EGD experience.\nEquivalent of two (2) years of college level coursework.\nMust pass the EGD skills assessment.\nStrong communication skills in English both written and oral.\nOther Criteria:\nOne (1) year of EGD experience is preferred.\nOne (1) year in a supervisory role or above preferred.\nAssociates degree or above preferred.\nKnowledge of EGDs, game payout schedules and gaming floor operations preferred.\nSpanish or other language skills a plus.\nQualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.\nSkills and Abilities:\nAbility to work independently with minimal supervision.\nAbility to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.\nAbility to work under pressure in a fast paced, stressful environment.\nAbility to meet multiple deadlines and multi-task.\nAbility to have strong critical thinking, analytical and guest service skills.\nMust possess a positive attitude with strong organizational and leadership qualities.\nAbility to add, subtract, multiply and divide in all units of measure.\nAbility to define problems, collect data, establish facts and draw conclusions.\nAbility to understand complex instructions and material.\nAbility to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.\nAbility to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.\nAbility to maintain confidentiality.\nAbility to follow and comply with established Casino guest service programs.\nPhysical Demands:\nWhile performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, climb and bend for extended periods; reach with hands and arms; talk and listen on a regular basis.\nThe team member must be able to concentrate for prolonged periods.\nSpecific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.\nThe team member must be able to communicate effectively in person or using telecommunications equipment.\nThe team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.\nFrequently lift and/or move up to 50 lbs.\n\nWork Environment:\nCasino floor and normal office setting.\nFrequent walking and standing in a smoke filled environment and frequent contact with the general public.\nTemperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.\nExtended hours and irregular shifts may be required including nights, weekends and holidays.\nMust be able to perform under pressure and work long hours under stressful conditions.\nMay be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.\nMay be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.\nTravel may be required to perform one or more essential functions of this position.\nConditions of Employment:\nMust be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.\nMust be able to provide authorization to work in the United States.\nMust be at least 18 years of age.\nMust have access to reliable transportation to commute to and from work.\nMust comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.","datePosted":"2026-04-12T20:32:17.637Z","dateModified":"2026-04-12T20:32:17.637Z","hiringOrganization":{"@type":"Organization","name":"Kickapoo Lucky Eagle Casino","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eagle Pass","addressRegion":"TX","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c0255d6c1ad450d6aeb68955"},"url":"https://jobsearcher.com/jobs/c0255d6c1ad450d6aeb68955"}}