{"schemaVersion":"jobsearcher.job.v1","id":"c023d602e0f2d1eca55d4fdd","url":"https://jobsearcher.com/jobs/c023d602e0f2d1eca55d4fdd","canonicalUrl":"https://jobsearcher.com/jobs/c023d602e0f2d1eca55d4fdd","title":"Coordinator-Centralized Drop Coordination","description":"Overview:\nAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?\n\nThe Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties.\n\nThis position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.\nResponsibilities:\nDrop Coordination:\nHandle drop EWOs (Engineering Work Orders):\nGenerate EWOs.\nPromptly handle Open, Incomplete, or Rejected orders.\nReview and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.\nManage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system.\nManage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems as well as selecting provisioning plans, generating tasks for other departments within TDS, and problem solving and troubleshooting with other departments within TDS.\nContact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise.\nNavigate internal systems and interpret data to diagnose and provide direction.\nManage additional work queues as required.\nProvides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.\nPartner Coordination:\nWork cross functionally with all TDS teams to ensure continual enablement of addresses.\nEnsure customer needs are met and errors are being resolved promptly.\nWork with third party vendors monitor task statuses and ensure open tasks are progressing.\nProvide information and direction to Field Services and other departments.\nRecord and Inventory Management:\nManage inventory levels for materials used by Field Services and contractors.\nReport drop order statuses to Field Services inventory management teams. Partner with Field Services to review and improve shared drop processes.\nManage inventory levels for materials used by Field Services. Coordinate materials product reviews.\nReview drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval.\nQualifications:\nRequired Qualifications\nAssociates degree (or higher) -OR- 2+ years professional work experience.\n6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months' telecommunications field/engineering experience\nOther Qualifications\nUnderstanding of telecommunications industry, products and services.\nAbility to manage multiple projects simultaneously and take on increasing responsibilities.\nAbility to effectively keep other departments informed of developments affecting their functions.\nAbility to adapt to rapid changes.\nProblem solving skills (e.g., customer complaints, troubleshooting).\nDo you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!\n\nBenefits\nWe believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!\nAssociates scheduled to work 20 or more hours per week have access to:\nMedical Coverage\nDental Coverage\nVision Coverage\nLife Insurance\n401(k) Plan\nGenerous Vacation & Paid Sick Leave\nSeven Paid National Holidays & One Floating Holiday\nPaid Parental Leave (6 weeks after 12 months of employment)\nAdoption & Surrogacy Assistance\nEmployee Assistance & Wellness Programs\nAssociates working 30 or more hours per week additionally have access to:\nShort-Term & Long-Term Disability\nTDS Service Discounts\nEducation Assistance\nPaid Volunteer Time\nIn addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.\n\nAt TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.\n\nPay Transparency\nThe listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.\nPay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.","company":"TDS Telecom","rawCompany":"tds telecom","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-08-13T15:20:56.876Z","occupations":[{"code":"15-1241.01","title":"Telecommunications Engineering Specialists","slug":"telecommunications-engineering-specialists"},{"code":"43-5032.00","title":"Dispatchers, Except Police, Fire, and Ambulance","slug":"dispatchers-except-police-fire-and-ambulance"},{"code":"55-3015.00","title":"Command and Control Center Specialists","slug":"command-and-control-center-specialists"}],"industries":[{"code":"517111","title":"Wired Telecommunications Carriers","slug":"wired-telecommunications-carriers"},{"code":"517810","title":"All Other Telecommunications","slug":"all-other-telecommunications"},{"code":"517121","title":"Telecommunications Resellers","slug":"telecommunications-resellers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Coordinator-Centralized Drop Coordination","description":"Overview:\nAt TDS Telecom, connecting people is at the heart of everything we do. We are forward thinkers who leverage cutting-edge fiber internet technology to strengthen communities. We are dedicated to excellence, which drives us to succeed together, creating a better world through meaningful connections. Ready to make an impact?\n\nThe Coordinator - Centralized Drop Coordination is responsible for assisting Field Services in managing all residential, commercial, and Multi-Dwelling Unit (MDU) properties. This position will create all drop requests and coordinate work with multiple drop contractors to facilitate the provisioning of TDS products and services to residential, commercial, and MDU properties.\n\nThis position has the ability to work remotely in any of the 40+ States in which TDS Telecom operates.\nResponsibilities:\nDrop Coordination:\nHandle drop EWOs (Engineering Work Orders):\nGenerate EWOs.\nPromptly handle Open, Incomplete, or Rejected orders.\nReview and update orders daily to ensure proper appointment date and time, order status, job code, and other identified order quality criteria.\nManage multiple EWO tasks and follow up on time sensitive work, taking necessary actions to update the order entry system.\nManage tasks related to the enablement of MDU/commercial addresses, including interpreting and verifying buildings, addressing, and contact information are reflected correctly in the applicable systems as well as selecting provisioning plans, generating tasks for other departments within TDS, and problem solving and troubleshooting with other departments within TDS.\nContact customers, tenants, building owners, developers, etc. to manage site surveys, installations, and ongoing work to the premise.\nNavigate internal systems and interpret data to diagnose and provide direction.\nManage additional work queues as required.\nProvides support for contingent worker process, unit-based billing, contract review/negotiations, product recommendations, reporting, etc.\nPartner Coordination:\nWork cross functionally with all TDS teams to ensure continual enablement of addresses.\nEnsure customer needs are met and errors are being resolved promptly.\nWork with third party vendors monitor task statuses and ensure open tasks are progressing.\nProvide information and direction to Field Services and other departments.\nRecord and Inventory Management:\nManage inventory levels for materials used by Field Services and contractors.\nReport drop order statuses to Field Services inventory management teams. Partner with Field Services to review and improve shared drop processes.\nManage inventory levels for materials used by Field Services. Coordinate materials product reviews.\nReview drop contractor invoicing. Escalate over-budget invoices to supervisor for review. Prepare for Sr Manager approval.\nQualifications:\nRequired Qualifications\nAssociates degree (or higher) -OR- 2+ years professional work experience.\n6+ months’ administrative support with internal and external customer experience OR current military service, or prior military service with honorable discharge; OR 6+ months' telecommunications field/engineering experience\nOther Qualifications\nUnderstanding of telecommunications industry, products and services.\nAbility to manage multiple projects simultaneously and take on increasing responsibilities.\nAbility to effectively keep other departments informed of developments affecting their functions.\nAbility to adapt to rapid changes.\nProblem solving skills (e.g., customer complaints, troubleshooting).\nDo you meet the Required Qualifications but are unsure if your experience aligns with the Other Qualifications? We encourage you to apply! Research shows that many candidates hesitate to apply unless they meet 100% of the qualifications, even when they possess the skills and experience needed to succeed in the role. Experience and skills come in many forms, and they may not always match exactly what’s listed on paper, but they can still lead to success. If you meet the Required Qualifications and believe you have the potential to thrive in this role, we encourage you to apply today!\n\nBenefits\nWe believe in taking care of our team, which is why we offer comprehensive benefits to support your health, financial well-being, and overall happiness. Join us and experience a work environment where your well-being is a top priority!\nAssociates scheduled to work 20 or more hours per week have access to:\nMedical Coverage\nDental Coverage\nVision Coverage\nLife Insurance\n401(k) Plan\nGenerous Vacation & Paid Sick Leave\nSeven Paid National Holidays & One Floating Holiday\nPaid Parental Leave (6 weeks after 12 months of employment)\nAdoption & Surrogacy Assistance\nEmployee Assistance & Wellness Programs\nAssociates working 30 or more hours per week additionally have access to:\nShort-Term & Long-Term Disability\nTDS Service Discounts\nEducation Assistance\nPaid Volunteer Time\nIn addition to these benefits, all associates will have the opportunity to participate in our Associate Resource Groups, which are designed to encourage community and facilitate professional development. To learn more, click here.\n\nAt TDS, we are committed to Equal Employment Opportunity (EEO) and value the difference of backgrounds, experiences and perspectives in our workforce. We consider all qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.\n\nPay Transparency\nThe listed pay range reflects the minimum and maximum base salary. Actual offers will be based on factors such as skills, qualifications, experience, location, and role-specific competencies. Some positions may also offer additional compensation, such as bonuses or equity awards.\nPay Range (Hr./Yr.): $22.62/Hr. - $33.94/Hr.","datePosted":"2026-08-13T15:20:56.876Z","dateModified":"2026-08-13T15:20:56.876Z","hiringOrganization":{"@type":"Organization","name":"TDS Telecom","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"c023d602e0f2d1eca55d4fdd"},"url":"https://jobsearcher.com/jobs/c023d602e0f2d1eca55d4fdd"}}