{"schemaVersion":"jobsearcher.job.v1","id":"bfdf40bc65e4893854639b62","url":"https://jobsearcher.com/jobs/bfdf40bc65e4893854639b62","canonicalUrl":"https://jobsearcher.com/jobs/bfdf40bc65e4893854639b62","title":"Scheduling Representative","description":"Job#: 3038527\r\nJob Description\r\nScheduling Representative\r\nLocation: Saint Louis, Missouri (Partial Remote)\r\nRole Overview\r\nAs a Scheduling Representative, you will often be the first point of contact for patients. This role requires a high standard of customer service and compassion, facilitating all components of a patient's entrance into a healthcare facility. The position involves accurate collection of demographics and insurance information, benefit verification, and ensuring patient safety by correctly identifying individuals within the master person index (MPI). This is a high-volume role, handling approximately 75 calls per day in a metrics-driven environment.\r\nKey Responsibilities\r\n\r\nProvide professional, positive, and patient-focused communication with all patients, families, and co-workers.\r\nPerform hospital registration and scheduling, verify insurance, and manage documents within multiple systems.\r\nHandle a high volume of inbound calls, multitasking between phone and system screens.\r\nEnsure accurate appointment details, including provider, location, and preparation instructions.\r\nManage time effectively and prioritize tasks to resolve scheduling conflicts or patient concerns.\r\nEducate patients on financial responsibilities and collect applicable payments.\r\nUnderstand and enforce compliance with regulatory guidelines, including HIPAA Privacy Standards.\r\nMaintain alertness and work in a safe manner, as this is a safety-sensitive position.\r\n\r\nRequired Qualifications\r\n\r\nExperience in a customer service role, either via phone or in-person, ideally in a high-volume environment.\r\nAbility to multitask between phone calls and system screens, utilizing dual monitors.\r\nProfessional and clear verbal and written communication skills.\r\nAttention to detail for ensuring accuracy in scheduling and data entry.\r\nEffective time management and the ability to prioritize tasks under pressure.\r\nProblem-solving skills to address scheduling conflicts and patient concerns.\r\nA strong customer service orientation, including empathy, patience, and professionalism.\r\nComfort working in a metrics-driven environment focused on quality and performance.\r\nAdaptability to changing processes, staffing, and technology.\r\n\r\nPreferred Qualifications\r\n\r\nExperience in a healthcare, medical office, or insurance setting.\r\nFamiliarity with Epic systems.\r\nUnderstanding of medical terminology and basic clinical workflows.\r\nKnowledge of HIPAA regulations and patient privacy standards.\r\nExperience with insurance verification processes.\r\nComfort with remote work tools such as Microsoft Teams, VPN, and other Microsoft applications.\r\n\r\nWork Environment\r\nThis position requires candidates to live within a specified radius to complete 20 weeks of onsite training. Following the training period, the role will be remote. However, employees must be able to report onsite if they experience issues with equipment or internet connectivity.\r\nEEO Employer\r\nApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.\r\nEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.\r\nEverforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy\r\nEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.\r\nEverforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.\r\nIf you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.\r\nUnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.\r\nEmployee Type\r\nContract\r\nLocation\r\nSaint Louis, MO, US\r\nJob Type\r\nDate Posted\r\nJune 16, 2026\r\nPay Range\r\n$22 - $23 per hour\r\nSimilar Jobs\r\n\r\nLighting Sales Rep\r\nService Center Representative\r\nService Center Representative\r\nMember Services Representative\r\nCustomer Service Representative","company":"Stratacuity","rawCompany":"stratacuity","city":"St Louis","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-06-22T01:31:35.807Z","occupations":[{"code":"43-6013.00","title":"Medical Secretaries and Administrative Assistants","slug":"medical-secretaries-and-administrative-assistants"},{"code":"29-2099.08","title":"Patient Representatives","slug":"patient-representatives"},{"code":"43-5061.00","title":"Production, Planning, and Expediting Clerks","slug":"production-planning-and-expediting-clerks"}],"industries":[{"code":"622110","title":"General Medical and Surgical Hospitals","slug":"general-medical-and-surgical-hospitals"},{"code":"561320","title":"Temporary Help Services","slug":"temporary-help-services"},{"code":"621999","title":"All Other Miscellaneous Ambulatory Health Care Services","slug":"all-other-miscellaneous-ambulatory-health-care-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Scheduling Representative","description":"Job#: 3038527\r\nJob Description\r\nScheduling Representative\r\nLocation: Saint Louis, Missouri (Partial Remote)\r\nRole Overview\r\nAs a Scheduling Representative, you will often be the first point of contact for patients. This role requires a high standard of customer service and compassion, facilitating all components of a patient's entrance into a healthcare facility. The position involves accurate collection of demographics and insurance information, benefit verification, and ensuring patient safety by correctly identifying individuals within the master person index (MPI). This is a high-volume role, handling approximately 75 calls per day in a metrics-driven environment.\r\nKey Responsibilities\r\n\r\nProvide professional, positive, and patient-focused communication with all patients, families, and co-workers.\r\nPerform hospital registration and scheduling, verify insurance, and manage documents within multiple systems.\r\nHandle a high volume of inbound calls, multitasking between phone and system screens.\r\nEnsure accurate appointment details, including provider, location, and preparation instructions.\r\nManage time effectively and prioritize tasks to resolve scheduling conflicts or patient concerns.\r\nEducate patients on financial responsibilities and collect applicable payments.\r\nUnderstand and enforce compliance with regulatory guidelines, including HIPAA Privacy Standards.\r\nMaintain alertness and work in a safe manner, as this is a safety-sensitive position.\r\n\r\nRequired Qualifications\r\n\r\nExperience in a customer service role, either via phone or in-person, ideally in a high-volume environment.\r\nAbility to multitask between phone calls and system screens, utilizing dual monitors.\r\nProfessional and clear verbal and written communication skills.\r\nAttention to detail for ensuring accuracy in scheduling and data entry.\r\nEffective time management and the ability to prioritize tasks under pressure.\r\nProblem-solving skills to address scheduling conflicts and patient concerns.\r\nA strong customer service orientation, including empathy, patience, and professionalism.\r\nComfort working in a metrics-driven environment focused on quality and performance.\r\nAdaptability to changing processes, staffing, and technology.\r\n\r\nPreferred Qualifications\r\n\r\nExperience in a healthcare, medical office, or insurance setting.\r\nFamiliarity with Epic systems.\r\nUnderstanding of medical terminology and basic clinical workflows.\r\nKnowledge of HIPAA regulations and patient privacy standards.\r\nExperience with insurance verification processes.\r\nComfort with remote work tools such as Microsoft Teams, VPN, and other Microsoft applications.\r\n\r\nWork Environment\r\nThis position requires candidates to live within a specified radius to complete 20 weeks of onsite training. Following the training period, the role will be remote. However, employees must be able to report onsite if they experience issues with equipment or internet connectivity.\r\nEEO Employer\r\nApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.\r\nEverforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.\r\nEverforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy\r\nEverforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.\r\nEverforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.\r\nIf you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.\r\nUnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.\r\nEmployee Type\r\nContract\r\nLocation\r\nSaint Louis, MO, US\r\nJob Type\r\nDate Posted\r\nJune 16, 2026\r\nPay Range\r\n$22 - $23 per hour\r\nSimilar Jobs\r\n\r\nLighting Sales Rep\r\nService Center Representative\r\nService Center Representative\r\nMember Services Representative\r\nCustomer Service Representative","datePosted":"2026-06-22T01:31:35.807Z","dateModified":"2026-06-22T01:31:35.807Z","hiringOrganization":{"@type":"Organization","name":"Stratacuity","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"St Louis","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfdf40bc65e4893854639b62"},"url":"https://jobsearcher.com/jobs/bfdf40bc65e4893854639b62"}}