{"schemaVersion":"jobsearcher.job.v1","id":"bfdea2d25995c08df7196bf0","url":"https://jobsearcher.com/jobs/bfdea2d25995c08df7196bf0","canonicalUrl":"https://jobsearcher.com/jobs/bfdea2d25995c08df7196bf0","title":"Program Manager (Westminster Program)","description":"Nature of Work: The Program Manager is responsible for supporting high-quality services for individuals served while promoting a positive, structured, and accountable work environment for Direct Support Professionals (DSPs). This role works collaboratively with the Senior Residential and/or Residential Manager and residential team to ensure the effective implementation of person-centered services, safe and compliant program operations, and a healthy, supportive milieu.\n\nThe Program Manager plays a key role in coordinating care, maintaining program integrity, supporting staff performance, and ensuring services align with each individual’s plan and 3Rivers’mission and values.\n\nEssential Functions:\n\nIndividual Support and Service Coordination:\n\nParticipate in and be prepared for all Person-Centered Planning (PCP) and interdisciplinary team meetings.\nProvide input into the development and implementation of Individual Service Plans (ISPs).\nEnsure individuals receive necessary medical, psychiatric, and related services, including adherence to informed consent practices and appointment completion procedures.\nCoordinate appointments, transportation, and follow-up care.\nAttend medical, psychiatric, urgent, and critical care appointments as needed.\nDevelop and maintain with the team weekly activity schedules aligned with PCP goals and HCBS requirements.\nSupport individuals in communication and participation in meetings and decision-making processes.\nMaintain confidentiality and accurate records related to individuals served.\nProvide direct care support as needed to maintain program operations and continuity of care, including the flexibility to work additional Direct Support shifts beyond regularly scheduled shifts when staffing needs arise.\n\nSafety and Program Oversight:\n\nConduct routine program checks and support overall program safety in collaboration with the Senior Residential and/or Residential Manager.\nEnsure completion of vehicle maintenance, registrations, and required safety drills.\nConduct and document fire drills in accordance with agency policies and procedures and regulatory requirements, at least monthly.\nPromote a culture of safety by modeling appropriate practices and addressing concerns proactively.\nIdentify, correct, and report safety risks and incidents immediately.\n\nFiscal and Budget Responsibility\n\nMonitor and manage expenses associated with the assigned program/location to ensure they remain within the approved budget.\nMaintain appropriate staffing levels while balancing the program’s operational needs with budgetary requirements.\nMonitor staff schedules, staffing hours and overtime to ensure appropriate cost efficiencies.\nIdentify and address potential overtime or other staffing-related budget concerns proactively.\nMonitor other program expenses, including supplies, services, transportation, and other location-specific costs.\nExercise sound judgement when making financial decisions and considering the impact of expenditure on the program’s overall budget.\nCommunicate significant or unexpected financial concerns to the appropriate supervisor or department in a timely manner.\nMaintain accurate documentation and records related to program expenses and staffing costs.\nWork collaboratively with the administrative and finance teams to support accurate budgeting, forecasting, and financial accountability\n\n Documentation & Compliance\n\nMonitor and support completion of daily documentation, including audits and corrective actions for DSPs.\nReview incident reports daily and ensure they are accurately classified and entered into Evergreen in accordance with state requirements and agency guidelines.\nEnsure timely and accurate submission of required monthly and administrative documentation.\nMaintain and support individual financial plans and records in accordance with policy.\nRespond to quality assurance audits and implement corrective actions within required timeframes.\nComplete service unit reporting and other administrative tracking as required to include member attendance completed daily.\n\nLeadership and Staff Support\n\nSupport, coach, and provide ongoing guidance to DSPs within assigned program(s).\nConduct competency evaluations and skills assessments for DSPs and document monthly supervision with DSPs within assigned program(s).\nFacilitate orientation and onboarding for new staff within assigned program.\nProvide timely, constructive feedback and coaching to promote staff development and accountability.\nCommunicate performance-related information to the Senior Residential Manager or Residential Manager to support initial 90-day and annual performance evaluations.\nPromote accountability for timely completion of required trainings by monitoring staff training requirements, maintaining accurate records, and ensuring appropriate follow-up when scheduled trainings are missed.\nSchedule DSPs for required training while ensuring appropriate program coverage, and work collaboratively with the Training and/or Human Resources team to identify, coordinate, and schedule required renewal training for certifications approaching expiration.\nMaintain professional and effective communication with staff, leadership, individuals served, and external partners.\nParticipate in treatment, team and residential meetings as required.\nComplete monthly written supervision of assigned DSPs and keep the Senior Residential Manager, Residential Manager, or Director informed of each employee’s performance, training status, documentation, and any areas requiring follow-up. Conduct routine reviews of employee documentation, performance, and training compliance to support staff development, accountability, and program quality.\nComplete approved employee corrective actions in a timely manner.\nPromptly report any personnel issues to the Senior Residential Manager, Residential Manager, or Residential Director.\n\nScheduling and Operational Support:\n\nCollaborate with the Senior Residential Manager or Residential Manager to develop and maintain staffing schedules that meet program needs, and minimum billable hours, while minimizing overtime.\nReview and approve assigned employees’ timesheets by established deadlines, ensuring recorded hours, program or location cost center assignments, and other timekeeping entries are complete and accurate; follow up with employees regarding discrepancies.\nProvide on-call support to residential program(s) as assigned.\nEnsure adherence to policies and procedures to maintain a safe, therapeutic, and compliant environment.\n\n Organizational Expectations:\n\nPromote the agency’s mission and values through leadership, collaboration, and professional conduct.\nEmbrace change, innovation, and continuous quality improvement.\nFoster a team culture grounded in respect, accountability, inclusion, and person-centered practices.\nSupport and advocate for the rights, dignity, and self-determination of individuals receiving services.\nMaintain compliance with all agency policies, safety standards, and ethical practices.\n\nAgency Core Values:\n\nAccountability: We take ownership of our actions, follow through on commitments, and hold ourselves and each other to high standards.\nAdaptability: We embrace change, stay open to feedback, and grow through learning and evolving together.\nCollaboration: We work as one team, listening, supporting, and building on each other’s strengths.\nEmpowerment: We support individuals in making their own choices, fostering independence, self-expression, and valuing every voice and experience with respect and empathy.\nCommunity: We believe in the power of connection and community. We are dedicated to serving, placing the needs and well-being of those we support at the center of all we do.\n\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.\n\nAdditional Expectations:\n\nAbility to work flexible hours, including evenings or weekends.\nTravel between program locations, as necessary.\nDemonstrate and commitment to confidentiality, ethical standards, and person-centered values.\n\nPhysical Requirements/ Work Environment:\n\nPhysical ability to walk, squat, stoop/bend, kneel, climb stairs, push and pull against potential resistance, implement MANDT and CPR/First Aid when needed.\nMust be able to lift and/or move at least 50 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance.\nSpecific vision abilities may include close vision; color vision and the ability to adjust focus.\nAbility to understand and implement the concept of home and community support.\nAbility to remain calm and function appropriately in stressful situations.\nAbility to always maintain confidentiality.\nWorks indoors in well-lit and ventilated rooms, and outdoors in the community.\nPossibility of cuts or minor burns from equipment.\nPossibility of exposure to communicable diseases.\nPossibility of strain or injury from interacting with the individuals supported.\n\nQualifications:\n\nHigh School diploma or GED/Hi-Set required.\nMinimum of two (2) years’ experience in human services as a Direct Support Professional or similar role required.\nCRMA certification preferred, or ability to obtain within six (6) months of hire.\nDemonstrated ability to lead and support staff in a positive and effective manner.\nStrong understanding of confidentiality, professional ethics, and regulatory requirements.\nPossess basic computer skills and a working knowledge of Microsoft Office products and electronic health records preferred.\nPossess a valid Maine state driver’s license.\nAbility to speak, read, write and communicate effectively in English at a minimum of an eighth-grade level, with or without accommodation (required for state mandated training).\nAbility to obtain and maintain all required certifications which include DSP, CRMA, CPR/First Aid\nAbility to pass required background checks, to include:\nAdult and Child Protective Services;\nCriminal history;\nOIG Exclusion list;\nNational Sex Offender Registry; and\nBureau of Motor Vehicles record.\n\nAdditional Expectations:\n\nAbility to work flexible hours, including evenings or weekends.\nTravel between program locations, as necessary.\nDemonstrate and commitment to confidentiality, ethical standards, and person-centered values.\n\nPhysical Requirements/ Work Environment:\n\nPhysical ability to walk, squat, stoop/bend, kneel, climb stairs, push and pull against potential resistance, implement MANDT and CPR/First Aid when needed.\nMust be able to lift and/or move at least 50 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance.\nSpecific vision abilities may include close vision; color vision and the ability to adjust focus.\nAbility to understand and implement the concept of home and community support.\nAbility to remain calm and function appropriately in stressful situations.\nAbility to always maintain confidentiality.\nWorks indoors in well-lit and ventilated rooms, and outdoors in the community.\nPossibility of cuts or minor burns from equipment.\nPossibility of exposure to communicable diseases.\nPossibility of strain or injury from interacting with the individuals supported.\n\nQualifications:\n\nHigh School diploma or GED/Hi-Set required.\nMinimum of two (2) years’ experience in human services as a Direct Support Professional or similar role required.\nCRMA certification preferred, or ability to obtain within six (6) months of hire.\nDemonstrated ability to lead and support staff in a positive and effective manner.\nStrong understanding of confidentiality, professional ethics, and regulatory requirements.\nPossess basic computer skills and a working knowledge of Microsoft Office products and electronic health records preferred.\nPossess a valid Maine state driver’s license.\nAbility to speak, read, write and communicate effectively in English at a minimum of an eighth-grade level, with or without accommodation (required for state mandated training).\nAbility to obtain and maintain all required certifications which include DSP, CRMA, CPR/First Aid\nAbility to pass required background checks, to include:\nAdult and Child Protective Services;\nCriminal history;\nOIG Exclusion list;\nNational Sex Offender Registry; and\nBureau of Motor Vehicles record.\n\nLead a busy, team-focused residential program supporting five older adults, including individuals experiencing early-stage dementia. The Program Manager will coordinate frequent medical appointments and follow-up care, oversee a high volume of medication-related responsibilities, and ensure individuals receive consistent support with activities of daily living, dietary needs, and meaningful community participation.\n\nWith a larger team of regular and relief staff, this role is ideal for a strong, organized leader who enjoys coaching employees, coordinating schedules and services, maintaining accurate documentation, and ensuring high standards of care. The Program Manager will provide regular supervision and support to DSPs while promoting accountability, teamwork, safety, and person-centered services.","company":"3rivers","rawCompany":"3rivers","city":"Portland","state":"CT","isRemote":false,"isActive":false,"createdAt":"2026-10-06T14:50:47.073Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"11-9111.00","title":"Medical and Health Services Managers","slug":"medical-and-health-services-managers"},{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"}],"industries":[{"code":"623990","title":"Other Residential Care Facilities","slug":"other-residential-care-facilities"},{"code":"623220","title":"Residential Mental Health and Substance Abuse Facilities","slug":"residential-mental-health-and-substance-abuse-facilities"},{"code":"623210","title":"Residential Intellectual and Developmental Disability Facilities","slug":"residential-intellectual-and-developmental-disability-facilities"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager (Westminster Program)","description":"Nature of Work: The Program Manager is responsible for supporting high-quality services for individuals served while promoting a positive, structured, and accountable work environment for Direct Support Professionals (DSPs). This role works collaboratively with the Senior Residential and/or Residential Manager and residential team to ensure the effective implementation of person-centered services, safe and compliant program operations, and a healthy, supportive milieu.\n\nThe Program Manager plays a key role in coordinating care, maintaining program integrity, supporting staff performance, and ensuring services align with each individual’s plan and 3Rivers’mission and values.\n\nEssential Functions:\n\nIndividual Support and Service Coordination:\n\nParticipate in and be prepared for all Person-Centered Planning (PCP) and interdisciplinary team meetings.\nProvide input into the development and implementation of Individual Service Plans (ISPs).\nEnsure individuals receive necessary medical, psychiatric, and related services, including adherence to informed consent practices and appointment completion procedures.\nCoordinate appointments, transportation, and follow-up care.\nAttend medical, psychiatric, urgent, and critical care appointments as needed.\nDevelop and maintain with the team weekly activity schedules aligned with PCP goals and HCBS requirements.\nSupport individuals in communication and participation in meetings and decision-making processes.\nMaintain confidentiality and accurate records related to individuals served.\nProvide direct care support as needed to maintain program operations and continuity of care, including the flexibility to work additional Direct Support shifts beyond regularly scheduled shifts when staffing needs arise.\n\nSafety and Program Oversight:\n\nConduct routine program checks and support overall program safety in collaboration with the Senior Residential and/or Residential Manager.\nEnsure completion of vehicle maintenance, registrations, and required safety drills.\nConduct and document fire drills in accordance with agency policies and procedures and regulatory requirements, at least monthly.\nPromote a culture of safety by modeling appropriate practices and addressing concerns proactively.\nIdentify, correct, and report safety risks and incidents immediately.\n\nFiscal and Budget Responsibility\n\nMonitor and manage expenses associated with the assigned program/location to ensure they remain within the approved budget.\nMaintain appropriate staffing levels while balancing the program’s operational needs with budgetary requirements.\nMonitor staff schedules, staffing hours and overtime to ensure appropriate cost efficiencies.\nIdentify and address potential overtime or other staffing-related budget concerns proactively.\nMonitor other program expenses, including supplies, services, transportation, and other location-specific costs.\nExercise sound judgement when making financial decisions and considering the impact of expenditure on the program’s overall budget.\nCommunicate significant or unexpected financial concerns to the appropriate supervisor or department in a timely manner.\nMaintain accurate documentation and records related to program expenses and staffing costs.\nWork collaboratively with the administrative and finance teams to support accurate budgeting, forecasting, and financial accountability\n\n Documentation & Compliance\n\nMonitor and support completion of daily documentation, including audits and corrective actions for DSPs.\nReview incident reports daily and ensure they are accurately classified and entered into Evergreen in accordance with state requirements and agency guidelines.\nEnsure timely and accurate submission of required monthly and administrative documentation.\nMaintain and support individual financial plans and records in accordance with policy.\nRespond to quality assurance audits and implement corrective actions within required timeframes.\nComplete service unit reporting and other administrative tracking as required to include member attendance completed daily.\n\nLeadership and Staff Support\n\nSupport, coach, and provide ongoing guidance to DSPs within assigned program(s).\nConduct competency evaluations and skills assessments for DSPs and document monthly supervision with DSPs within assigned program(s).\nFacilitate orientation and onboarding for new staff within assigned program.\nProvide timely, constructive feedback and coaching to promote staff development and accountability.\nCommunicate performance-related information to the Senior Residential Manager or Residential Manager to support initial 90-day and annual performance evaluations.\nPromote accountability for timely completion of required trainings by monitoring staff training requirements, maintaining accurate records, and ensuring appropriate follow-up when scheduled trainings are missed.\nSchedule DSPs for required training while ensuring appropriate program coverage, and work collaboratively with the Training and/or Human Resources team to identify, coordinate, and schedule required renewal training for certifications approaching expiration.\nMaintain professional and effective communication with staff, leadership, individuals served, and external partners.\nParticipate in treatment, team and residential meetings as required.\nComplete monthly written supervision of assigned DSPs and keep the Senior Residential Manager, Residential Manager, or Director informed of each employee’s performance, training status, documentation, and any areas requiring follow-up. Conduct routine reviews of employee documentation, performance, and training compliance to support staff development, accountability, and program quality.\nComplete approved employee corrective actions in a timely manner.\nPromptly report any personnel issues to the Senior Residential Manager, Residential Manager, or Residential Director.\n\nScheduling and Operational Support:\n\nCollaborate with the Senior Residential Manager or Residential Manager to develop and maintain staffing schedules that meet program needs, and minimum billable hours, while minimizing overtime.\nReview and approve assigned employees’ timesheets by established deadlines, ensuring recorded hours, program or location cost center assignments, and other timekeeping entries are complete and accurate; follow up with employees regarding discrepancies.\nProvide on-call support to residential program(s) as assigned.\nEnsure adherence to policies and procedures to maintain a safe, therapeutic, and compliant environment.\n\n Organizational Expectations:\n\nPromote the agency’s mission and values through leadership, collaboration, and professional conduct.\nEmbrace change, innovation, and continuous quality improvement.\nFoster a team culture grounded in respect, accountability, inclusion, and person-centered practices.\nSupport and advocate for the rights, dignity, and self-determination of individuals receiving services.\nMaintain compliance with all agency policies, safety standards, and ethical practices.\n\nAgency Core Values:\n\nAccountability: We take ownership of our actions, follow through on commitments, and hold ourselves and each other to high standards.\nAdaptability: We embrace change, stay open to feedback, and grow through learning and evolving together.\nCollaboration: We work as one team, listening, supporting, and building on each other’s strengths.\nEmpowerment: We support individuals in making their own choices, fostering independence, self-expression, and valuing every voice and experience with respect and empathy.\nCommunity: We believe in the power of connection and community. We are dedicated to serving, placing the needs and well-being of those we support at the center of all we do.\n\nOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time.\n\nAdditional Expectations:\n\nAbility to work flexible hours, including evenings or weekends.\nTravel between program locations, as necessary.\nDemonstrate and commitment to confidentiality, ethical standards, and person-centered values.\n\nPhysical Requirements/ Work Environment:\n\nPhysical ability to walk, squat, stoop/bend, kneel, climb stairs, push and pull against potential resistance, implement MANDT and CPR/First Aid when needed.\nMust be able to lift and/or move at least 50 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance.\nSpecific vision abilities may include close vision; color vision and the ability to adjust focus.\nAbility to understand and implement the concept of home and community support.\nAbility to remain calm and function appropriately in stressful situations.\nAbility to always maintain confidentiality.\nWorks indoors in well-lit and ventilated rooms, and outdoors in the community.\nPossibility of cuts or minor burns from equipment.\nPossibility of exposure to communicable diseases.\nPossibility of strain or injury from interacting with the individuals supported.\n\nQualifications:\n\nHigh School diploma or GED/Hi-Set required.\nMinimum of two (2) years’ experience in human services as a Direct Support Professional or similar role required.\nCRMA certification preferred, or ability to obtain within six (6) months of hire.\nDemonstrated ability to lead and support staff in a positive and effective manner.\nStrong understanding of confidentiality, professional ethics, and regulatory requirements.\nPossess basic computer skills and a working knowledge of Microsoft Office products and electronic health records preferred.\nPossess a valid Maine state driver’s license.\nAbility to speak, read, write and communicate effectively in English at a minimum of an eighth-grade level, with or without accommodation (required for state mandated training).\nAbility to obtain and maintain all required certifications which include DSP, CRMA, CPR/First Aid\nAbility to pass required background checks, to include:\nAdult and Child Protective Services;\nCriminal history;\nOIG Exclusion list;\nNational Sex Offender Registry; and\nBureau of Motor Vehicles record.\n\nAdditional Expectations:\n\nAbility to work flexible hours, including evenings or weekends.\nTravel between program locations, as necessary.\nDemonstrate and commitment to confidentiality, ethical standards, and person-centered values.\n\nPhysical Requirements/ Work Environment:\n\nPhysical ability to walk, squat, stoop/bend, kneel, climb stairs, push and pull against potential resistance, implement MANDT and CPR/First Aid when needed.\nMust be able to lift and/or move at least 50 pounds to assist in life skills, such as bathing, physical rescue, and wheelchair assistance.\nSpecific vision abilities may include close vision; color vision and the ability to adjust focus.\nAbility to understand and implement the concept of home and community support.\nAbility to remain calm and function appropriately in stressful situations.\nAbility to always maintain confidentiality.\nWorks indoors in well-lit and ventilated rooms, and outdoors in the community.\nPossibility of cuts or minor burns from equipment.\nPossibility of exposure to communicable diseases.\nPossibility of strain or injury from interacting with the individuals supported.\n\nQualifications:\n\nHigh School diploma or GED/Hi-Set required.\nMinimum of two (2) years’ experience in human services as a Direct Support Professional or similar role required.\nCRMA certification preferred, or ability to obtain within six (6) months of hire.\nDemonstrated ability to lead and support staff in a positive and effective manner.\nStrong understanding of confidentiality, professional ethics, and regulatory requirements.\nPossess basic computer skills and a working knowledge of Microsoft Office products and electronic health records preferred.\nPossess a valid Maine state driver’s license.\nAbility to speak, read, write and communicate effectively in English at a minimum of an eighth-grade level, with or without accommodation (required for state mandated training).\nAbility to obtain and maintain all required certifications which include DSP, CRMA, CPR/First Aid\nAbility to pass required background checks, to include:\nAdult and Child Protective Services;\nCriminal history;\nOIG Exclusion list;\nNational Sex Offender Registry; and\nBureau of Motor Vehicles record.\n\nLead a busy, team-focused residential program supporting five older adults, including individuals experiencing early-stage dementia. The Program Manager will coordinate frequent medical appointments and follow-up care, oversee a high volume of medication-related responsibilities, and ensure individuals receive consistent support with activities of daily living, dietary needs, and meaningful community participation.\n\nWith a larger team of regular and relief staff, this role is ideal for a strong, organized leader who enjoys coaching employees, coordinating schedules and services, maintaining accurate documentation, and ensuring high standards of care. The Program Manager will provide regular supervision and support to DSPs while promoting accountability, teamwork, safety, and person-centered services.","datePosted":"2026-10-06T14:50:47.073Z","dateModified":"2026-10-06T14:50:47.073Z","hiringOrganization":{"@type":"Organization","name":"3rivers","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Portland","addressRegion":"CT","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfdea2d25995c08df7196bf0"},"url":"https://jobsearcher.com/jobs/bfdea2d25995c08df7196bf0"}}