Move Coordinator

Job Description Description:Berger Transfer & Storage, Inc. is growing and that means exciting new career opportunities! Join an iconic family of companies known for our strong culture, exceptional team camaraderie, and commitment to professional growth and development.As a testament to our people and performance, Berger was recently named Allied Van Lines’ 2025 Agent of the Year and earned the American Trucking Associations’ 2026 Moving & Storage Agent of the Year – Service Excellence Award. These honors reflect the dedication of our team and our unwavering focus on delivering outstanding customer experiences.At Berger, our success starts with our people. We are committed to hiring individuals who take pride in their work and are driven to exceed the expectations of our customers and partners. Our ideal candidate connects with our mission—"to help every customer have a positive, memorable experience”—and embodies our core values: “being open, honest, and fair…whatever we do, we do it right and we do it together”.Berger Transfer & Storage, Inc. is a leading provider of relocation, distribution, and warehousing services. Founded in 1910, Berger has proudly served individuals and businesses for over 110 years. Today, we are one of the largest agents for Allied Van Lines, with a nationwide network of 18 locations across the United States.Berger currently has an opening for a MOVE COORDINATOR to join our team in Roseville, MN as part of our Corporate, Military & GSA Account Customer Service team. If you are excited by the opportunity to be part of a growing, well-established transportation company, contact us!Our Move Coordinator is our customer’s advocate. They provide service support to our Corporate, Military and GSA account customers relocating for their respective organization. This individual works closely with our transferring customer to schedule and organize all aspects of their move. They interact very closely with several service areas within the organization, including Operations, Claims, Billing, and various other departments. They also work closely with our vendor network to ensure all required services are authorized and scheduled.Specific responsibilities of this position:Act as the transferee’s main point of coordination for the movement of household goods;Communicate with customer to coordinate move and to ensure the highest level of customer service and satisfaction;Oversee all assigned moves from point of shipment acceptance to delivery. This includes monitoring and tracking coordination of all corporate moves with move suppliers from point of shipment acceptance to delivery;Receive survey results and verifies all quoted services are in accordance with account policies;Provide estimates to our accounts based upon survey of goods to be moved;Work directly with Allied agency network on the scheduling of all moving services, critical needs and problem resolution. This includes working with agency network and all 3rd party service providers to ensure timely communication of transferee requested order fulfillment and change management;Identify policy exceptions and works with the account for authorizations and other move details;Assist with providing proper paperwork to ensure timely billing to client;The successful candidate for this position will share the following knowledge, skills and abilities:A minimum of a High School diploma or equivalent is required. Secondary education is preferred;A minimum of 3 years of customer service experience is required;Must be able to demonstrate previous successful experience performing the following key skills: Proficiency in Microsoft Office suite of products. Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.);Strong customer service and interpersonal skills;Good oral and written communications skills;Strong attention to detail;Ability to handle heavy phone work;Ability to multitask in a fast-paced environment;Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.Along with the opportunity to be an agent of change and make your own mark at a great company with a unique culture, we can we offer you:Competitive Pay;Medical, Dental & Vision Benefits;401K;Employee Discounts with Verizon, Sketchers and more!Berger Transfer & Storage, Inc. is an Affirmative Action/Equal Opportunity employer that welcomes diversity in the workplace. All applicants will receive consideration for employment regardless of their race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, or status with regard to public assistance.Requirements: