{"schemaVersion":"jobsearcher.job.v1","id":"bfd6b1a005fa74de40bfb8ea","url":"https://jobsearcher.com/jobs/bfd6b1a005fa74de40bfb8ea","canonicalUrl":"https://jobsearcher.com/jobs/bfd6b1a005fa74de40bfb8ea","title":"Technical Support Specialist","description":"Job Overview\nBeyond Bancard, a rapidly growing full-service ISO and payment processing provider, is seeking a knowledgeable and solutions-driven Technical Support Specialist to join our expanding team.\nIn this role, you will support our sales partners and merchants with equipment setup, gateway configurations, payment processing troubleshooting, and backend system support. You will work closely with Relationship Managers, underwriting, backend operations, and partner vendors to ensure smooth merchant onboarding and ongoing technical stability.\nThis position is ideal for someone with merchant services, POS systems, or payment gateway experience who thrives in a fast-paced environment and enjoys solving problems efficiently and professionally.\nResponsibilities\nProvide technical support to merchants and sales partners regarding credit card terminals, POS systems, gateways, and processing platforms\nAssist with new merchant onboarding, including device programming, gateway setup, and system configuration\nTroubleshoot transaction errors, batch issues, funding delays, and connectivity problems\nCoordinate with processing platforms, banks, and third-party vendors to resolve technical issues\nSupport equipment deployment, replacements, and firmware updates\nMaintain documentation of technical cases, resolutions, and follow-ups in CRM or internal systems\nCollaborate with Relationship Managers to ensure a seamless merchant experience\nIdentify recurring issues and recommend process improvements\nExperience\n2+ years of experience in merchant services technical support, POS support, IT support, or payment processing (preferred)\nFamiliarity with gateway platforms (Authorize.net, NMI, etc.)\nExperience programming or deploying merchant equipment\nBasic networking knowledge (IP configuration, routers, connectivity troubleshooting)\nUnderstanding of transaction flows, authorization processes, and batch settlement\nAbility to explain technical information clearly to non-technical users\nStrong organizational skills and ability to manage multiple open cases\nProfessional, calm, and solution-oriented demeanor\nExperience working within an ISO or payment processing environment\nPay: $55,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","company":"Beyond Bancard","rawCompany":"beyond bancard","city":"Orange","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-15T15:04:39.124Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"49-9099.00","title":"Installation, Maintenance, and Repair Workers, All Other","slug":"installation-maintenance-and-repair-workers-all-other"}],"industries":[{"code":"522320","title":"Financial Transactions Processing, Reserve, and Clearinghouse Activities","slug":"financial-transactions-processing-reserve-and-clearinghouse-activities"},{"code":"522390","title":"Other Activities Related to Credit Intermediation","slug":"other-activities-related-to-credit-intermediation"},{"code":"522210","title":"Credit Card Issuing","slug":"credit-card-issuing"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Technical Support Specialist","description":"Job Overview\nBeyond Bancard, a rapidly growing full-service ISO and payment processing provider, is seeking a knowledgeable and solutions-driven Technical Support Specialist to join our expanding team.\nIn this role, you will support our sales partners and merchants with equipment setup, gateway configurations, payment processing troubleshooting, and backend system support. You will work closely with Relationship Managers, underwriting, backend operations, and partner vendors to ensure smooth merchant onboarding and ongoing technical stability.\nThis position is ideal for someone with merchant services, POS systems, or payment gateway experience who thrives in a fast-paced environment and enjoys solving problems efficiently and professionally.\nResponsibilities\nProvide technical support to merchants and sales partners regarding credit card terminals, POS systems, gateways, and processing platforms\nAssist with new merchant onboarding, including device programming, gateway setup, and system configuration\nTroubleshoot transaction errors, batch issues, funding delays, and connectivity problems\nCoordinate with processing platforms, banks, and third-party vendors to resolve technical issues\nSupport equipment deployment, replacements, and firmware updates\nMaintain documentation of technical cases, resolutions, and follow-ups in CRM or internal systems\nCollaborate with Relationship Managers to ensure a seamless merchant experience\nIdentify recurring issues and recommend process improvements\nExperience\n2+ years of experience in merchant services technical support, POS support, IT support, or payment processing (preferred)\nFamiliarity with gateway platforms (Authorize.net, NMI, etc.)\nExperience programming or deploying merchant equipment\nBasic networking knowledge (IP configuration, routers, connectivity troubleshooting)\nUnderstanding of transaction flows, authorization processes, and batch settlement\nAbility to explain technical information clearly to non-technical users\nStrong organizational skills and ability to manage multiple open cases\nProfessional, calm, and solution-oriented demeanor\nExperience working within an ISO or payment processing environment\nPay: $55,000.00 per year\nBenefits:\nDental insurance\nHealth insurance\nPaid time off\nVision insurance\nWork Location: In person","datePosted":"2026-07-15T15:04:39.124Z","dateModified":"2026-07-15T15:04:39.124Z","hiringOrganization":{"@type":"Organization","name":"Beyond Bancard","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Orange","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfd6b1a005fa74de40bfb8ea"},"url":"https://jobsearcher.com/jobs/bfd6b1a005fa74de40bfb8ea"}}