Insurance Billing Special Utilities Rep - Digitech - Remote

The Sarnova Family of companies includes Digitech Computer, Bound Tree Medical, Tri-anim Health Services, Cardio Partners, and Emergency Medical Products.Digitech is a leading provider of advanced billing and technology services to the EMS transport industry. Since its founding in 1984, Digitech has refined its software platform to create a cloud-based billing and business intelligence solution that monitors and automates the entire EMS revenue lifecycle. Digitech leverages its proprietary technology to offer fully outsourced services that maximize collections, protect compliance, and deliver results for clients.SummaryThe Specialist Utilities Billing Representative is responsible for resolving claims that are pending, unable to be released, denied, or incorrectly paid by insurance carriers. This role requires strong follow‑through, attention to detail, and the ability to manage multiple priorities effectively.This role is a remote, work from home position. The Representative will work Monday through Friday, standard business hours. The team works on an Eastern Time schedule.Essential Duties And ResponsibilitiesReview claims that have been put on hold, working to identify causes and address issues causing them to remain on holdAddress claims that have identified as paid by locating deposit informatioComplete basic credentialing updates with insurance companiesReview patient accounts with multiple transports to ensure the system has the correct coordination of benefitsHandle all correspondence that comes to EMS lockbox (denial EOBs, patient invoices, attorney requests, etc.)Document all findings and actions in the appropriate systems with accuracy and attention to detail, maintaining full compliance with HIPAA and internal quality standardsWork with insurance companies over the phone, collecting claim status, deposit information, etc.Additional job duties as assignedSkills/Experience RequiredEducation: High School Diploma or equivalent requiredStrong computer skills with a basic understanding of MS Outlook, Word, PowerPoint, and ExcelMinimum typing speed of 40 wpmAbility to handle large volumes of work while meeting tight deadlinesUnderstanding of, and comfort level with, insurance claimsAbility to deal calmly and effectively with situations via telephone while maintaining and promoting a positive company imageExcellent communication skills, both written and verbal. Able to present information and solutions in a professional and courteous mannerExcellent attention to detail and accuracyAble to organize and prioritize tasks in order to complete all work assignedAbility to independently manage all aspects of the job role including required goals and business practices in a remote environmentPhysical RequirementsAbility to talk, hear, and see clearly to read and interpret informationRegular use of a computer, phone, and standard office equipmentAbility to secure confidential informationPerform all duties in a professional environment free of noise or anything that would create a negative customer experienceWork environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Sarnova is an Equal Opportunity Employer. We offer a competitive salary, commensurate with experience, along with a comprehensive benefits package, including 401(k) Plan. EO/M/F/Veterans/Disabled. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.#digitech