{"schemaVersion":"jobsearcher.job.v1","id":"bfc72b65b36a92fa8f23f963","url":"https://jobsearcher.com/jobs/bfc72b65b36a92fa8f23f963","canonicalUrl":"https://jobsearcher.com/jobs/bfc72b65b36a92fa8f23f963","title":"IT Customer Support Specialist","description":"SUMMARY:\nConfigure and deploy Information Technology resources, which include but is not limited to desktops, laptops, printers, plotters, and mobile devices\nTroubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures\nAssist in coordinating audiovisual setups and video conferencing support\nVirtual Meeting Applications knowledge preferred\nResponsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking Responsible for security administration (password resets)  Install, configure, and update software\nParticipate in team projects, meetings, and assignments\nResponsible for client health remediation, checks & balances, and reporting Responsible for reading and following the Department’s Procedures and Policies Responsible for understanding and enforcing the Department’s Policies and Procedures\nResponsible for documenting solutions to Technology issues Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources\nResponsible for tracking incidents in the (2) Service Desk Ticketing Systems Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers/relocation/reassignment\nEducation and Qualifications:\nAssociate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience. A+ Certification preferred.\nExperience: 3 to 5 years Complexity:  Enterprise environment experience preferred Ability to take direction and constructive feedback for improvement\nWilling to work varying shifts  50% Travel  Ability to lift, up to 50 pounds\nJob Type: Contract\nPay: From $15.00 per hour\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nOcoee, FL: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 5 years (Required)\nTicketing: 5 years (Required)\nPC software and hardware: 5 years (Required)\nLicense/Certification:\nCompTIA A+ (Required)\nWork Location: In person","company":"Tech Army","rawCompany":"tech army","city":"Ocoee","state":"FL","isRemote":false,"isActive":false,"createdAt":"2026-08-06T11:27:35.083Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"},{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541513","title":"Computer Facilities Management Services","slug":"computer-facilities-management-services"},{"code":"541519","title":"Other Computer Related Services","slug":"other-computer-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Customer Support Specialist","description":"SUMMARY:\nConfigure and deploy Information Technology resources, which include but is not limited to desktops, laptops, printers, plotters, and mobile devices\nTroubleshoot and perform minor repairs to hardware, software, and peripheral equipment, using proven troubleshooting procedures\nAssist in coordinating audiovisual setups and video conferencing support\nVirtual Meeting Applications knowledge preferred\nResponsible for assisting with Inventory Audits, by scanning, following equipment surplus preparation process, and accountable for accurate and timely tracking Responsible for security administration (password resets)  Install, configure, and update software\nParticipate in team projects, meetings, and assignments\nResponsible for client health remediation, checks & balances, and reporting Responsible for reading and following the Department’s Procedures and Policies Responsible for understanding and enforcing the Department’s Policies and Procedures\nResponsible for documenting solutions to Technology issues Responsible for traveling to remote sites to resolve IT-related issues and/or to deploy resources\nResponsible for tracking incidents in the (2) Service Desk Ticketing Systems Responsible for creating and tracking Property Management Reports (through the PMR process in the PMR System, PMRS) for IT equipment transfers/relocation/reassignment\nEducation and Qualifications:\nAssociate Degree or Technical Institute Degree/Certificate in Computer Science, Information Systems, or related fields, or equivalent work experience. A+ Certification preferred.\nExperience: 3 to 5 years Complexity:  Enterprise environment experience preferred Ability to take direction and constructive feedback for improvement\nWilling to work varying shifts  50% Travel  Ability to lift, up to 50 pounds\nJob Type: Contract\nPay: From $15.00 per hour\nSchedule:\n8 hour shift\nAbility to commute/relocate:\nOcoee, FL: Reliably commute or planning to relocate before starting work (Required)\nExperience:\nCustomer service: 5 years (Required)\nTicketing: 5 years (Required)\nPC software and hardware: 5 years (Required)\nLicense/Certification:\nCompTIA A+ (Required)\nWork Location: In person","datePosted":"2026-08-06T11:27:35.083Z","dateModified":"2026-08-06T11:27:35.083Z","hiringOrganization":{"@type":"Organization","name":"Tech Army","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Ocoee","addressRegion":"FL","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfc72b65b36a92fa8f23f963"},"url":"https://jobsearcher.com/jobs/bfc72b65b36a92fa8f23f963"}}