{"schemaVersion":"jobsearcher.job.v1","id":"bfada1fea2b6196e49d3a823","url":"https://jobsearcher.com/jobs/bfada1fea2b6196e49d3a823","canonicalUrl":"https://jobsearcher.com/jobs/bfada1fea2b6196e49d3a823","title":"Service Advisor - Eagan, MN","description":"This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. This is a level-agnostic posting designed to recruit Service Advisor candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.\n\nServe as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.\nListen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.\nTranslate technical information from technicians into simple, understandable language for owners.\nProactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.\nCoordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.\nPrepare and explain estimates and invoices with clarity and accuracy.\nEnsure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.\nManage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.\nUphold Rivian's standards for hospitality, presentation, and process in every interaction.\nAct as the on-site liaison between Rivian’s centralized Service Support Operations Center and local Service Center operations.\nSupport the launch and setup of new Service Center locations, training initiatives, and process improvements.\nAssist in warranty repairs and ensure compliance with state and federal automotive repair laws.\nManage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.\nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.\n\nHigh School Diploma or GED is preferred\nMust be at least 21 years old.\nMust possess a valid driver’s license and maintain a clean driving record.\nMust be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.\nProficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).\nExceptional organizational skills, a meticulous attention to detail, and a passion for creating order.\nOutstanding written and verbal communication skills in English.\n\nAbility to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.\n\nPhysical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).\n\nAbility to read and speak fluent English.\n\nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.\n\nExperience:\n\nExperience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued.\nAutomotive service experience is a plus but not a prerequisite for entry-level roles.\nProven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.\nExperience managing complex scheduling, billing, and work order systems is a plus.\n\nSpectrum of Advisor Skills:\n\nCustomer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty.\nTechnical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated.\nProcess & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency.\nProblem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian.\nBrand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.","company":"Rivian","rawCompany":"rivian","city":"Eagan","state":"MN","isRemote":false,"isActive":true,"createdAt":"2026-09-04T09:49:33.942Z","occupations":[{"code":"43-4051.00","title":"Customer Service Representatives","slug":"customer-service-representatives"},{"code":"49-3023.00","title":"Automotive Service Technicians and Mechanics","slug":"automotive-service-technicians-and-mechanics"},{"code":"53-6031.00","title":"Automotive and Watercraft Service Attendants","slug":"automotive-and-watercraft-service-attendants"}],"industries":[{"code":"811114","title":"Specialized Automotive Repair","slug":"specialized-automotive-repair"},{"code":"811111","title":"General Automotive Repair","slug":"general-automotive-repair"},{"code":"441110","title":"New Car Dealers","slug":"new-car-dealers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Service Advisor - Eagan, MN","description":"This position is for a Service Advisor, the central point of contact and trusted guide for our owners throughout their service experience. This role requires a deeply empathetic, organized, and brand-focused individual who thrives on creating positive interactions and seamless processes. The Service Advisor is a critical liaison, translating complex vehicle needs into clear, confidence-inspiring communication for our customers, while coordinating flawlessly with the service production team. This job description outlines the full spectrum of skills required, and candidates will be assessed against this spectrum to determine the appropriate level for their expertise, from entry-level to senior advisor. This is a level-agnostic posting designed to recruit Service Advisor candidates across various seniority levels in the organization; specific level availability fluctuates and is determined by current business needs.\n\nServe as the primary point of contact for owners, managing the service experience from initial appointment scheduling to vehicle handover.\nListen actively to understand owner concerns, accurately document them in the repair order, and set clear expectations for the visit.\nTranslate technical information from technicians into simple, understandable language for owners.\nProactively communicate updates on vehicle status, managing timelines and ensuring a transparent process.\nCoordinate with the Parts and Production teams to ensure all aspects of the service visit are aligned.\nPrepare and explain estimates and invoices with clarity and accuracy.\nEnsure every owner leaves feeling cared for, confident in the work performed, and more connected to the Rivian brand.\nManage internal systems to maintain impeccable records of all customer communications and repairs, ensuring all performance metrics are met or exceeded.\nUphold Rivian's standards for hospitality, presentation, and process in every interaction.\nAct as the on-site liaison between Rivian’s centralized Service Support Operations Center and local Service Center operations.\nSupport the launch and setup of new Service Center locations, training initiatives, and process improvements.\nAssist in warranty repairs and ensure compliance with state and federal automotive repair laws.\nManage relationships with third-party vendors, documenting work orders and coordinating with production team to ensure seamless after-hours service completion.\nThis role may require regular interaction with customers and their families, 3rd party affiliates, and suppliers within Rivian facilities, on mobile service routes, or at community outreach events.\n\nHigh School Diploma or GED is preferred\nMust be at least 21 years old.\nMust possess a valid driver’s license and maintain a clean driving record.\nMust be available for a 40-hour work week, which may include weekends, holidays, and varied shifts based on business needs.\nProficient with laptops, computers, and modern software suites (Windows, Google Workspace, Mac, CRM systems, etc.).\nExceptional organizational skills, a meticulous attention to detail, and a passion for creating order.\nOutstanding written and verbal communication skills in English.\n\nAbility to perform physical tasks such as lifting up to 50 lbs., sitting, standing, walking, and frequent use of hands for grasping tools and data entry.\n\nPhysical exertion may be required to perform occupational tasks (sitting, standing, walking, bending, kneeling, carrying, reaching, pushing, pulling, and lifting up to 50 lbs.).\n\nAbility to read and speak fluent English.\n\nAbility to see, read and interpret documents such as governmental regulations, safety rules, operating and maintenance instructions or schematics.\n\nExperience:\n\nExperience in a customer-facing role is required. Backgrounds in hospitality, retail, or fast-paced, system-driven restaurants are highly valued.\nAutomotive service experience is a plus but not a prerequisite for entry-level roles.\nProven ability to de-escalate sensitive situations and resolve customer concerns with empathy and professionalism.\nExperience managing complex scheduling, billing, and work order systems is a plus.\n\nSpectrum of Advisor Skills:\n\nCustomer Engagement & Hospitality: An advisor must be the face of Rivian service. Foundational skills include a warm, professional demeanor and the ability to follow established communication guidelines. An advanced advisor moves beyond guidelines to provide anticipatory service, remembering owner preferences, proactively addressing unstated needs, and building genuine, long-term relationships that foster trust and brand loyalty.\nTechnical Acumen & Translation: A core competency is the ability to bridge the communication gap between the technician and the owner. A developing advisor can accurately transcribe customer concerns and look up vehicle information. A highly skilled advisor comprehends complex diagnostic concepts, asks clarifying questions of technicians, and can then translate that information into simple, clear, and confident explanations for the owner, ensuring they feel informed and empowered, never confused or intimidated.\nProcess & Systems Management: The service experience relies on operational precision. An entry-level advisor manages the entire service workflow, from booking appointments to closing out work orders. An expert advisor masters this workflow, handling a high volume of complex work orders simultaneously, coordinating seamlessly with parts and production, and identifying process inefficiencies to ensure the entire front-of-house operation runs with impeccable rhythm and consistency.\nProblem Resolution & De-escalation: Service can be stressful for owners, and advisors must be a calming, confident presence. A junior advisor can identify an escalating situation and hand it off according to procedure. A senior advisor possesses the emotional intelligence and authority to autonomously de-escalate complex and sensitive customer issues with grace, turning a potentially negative experience into a moment that strengthens the owner's trust in Rivian.\nBrand Ambassadorship: Every advisor is a steward of the Rivian brand. A foundational understanding includes knowledge of our products and a commitment to our values. A top-tier advisor deeply embodies the brand, living our values of adventure, curiosity, and community in every interaction. They don't just provide a service; they deliver an experience that consistently reinforces why owners chose to be a part of the Rivian journey.","datePosted":"2026-09-04T09:49:33.942Z","dateModified":"2026-09-04T09:49:33.942Z","hiringOrganization":{"@type":"Organization","name":"Rivian","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Eagan","addressRegion":"MN","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfada1fea2b6196e49d3a823"},"url":"https://jobsearcher.com/jobs/bfada1fea2b6196e49d3a823"}}