Customer Service Representative (Conshohocken)

DescriptionWe are looking for a Customer Service Representative to join a growing team in Pennsylvania. This onsite opportunity is a contract position with the potential to become permanent, suited for someone who enjoys helping customers, managing account-related requests, and working closely with internal partners to resolve service issues. The ideal candidate brings strong call center experience, sound judgment, and the ability to handle both routine inquiries and more sensitive concerns with professionalism.Responsibilities:• Handle incoming customer interactions and provide timely support for account-related questions, service needs, and general issue resolution.• Update customer account details, including payment information and billing arrangements, while ensuring accuracy in all records.• Work with merchants and cross-functional teams to address product, service, or installation concerns and move issues toward resolution.• Document customer conversations, service actions, and follow-up steps within internal systems and related tools.• Place outbound calls when needed to gather information, provide updates, or complete service requests efficiently.• Recognize situations involving legal, regulatory, or highly sensitive matters and route them to the appropriate internal contacts.• Support order entry and related administrative tasks to help maintain smooth day-to-day customer service operations.Requirements• At least 3 years of experience in customer service, including work in a call center or high-volume support environment.• Demonstrated ability to manage inbound calls while maintaining professionalism, accuracy, and strong attention to detail.• Experience handling outbound calls for follow-up, issue resolution, or customer communication.• Background in order entry, account updates, or similar transactional support activities.• Proficiency with Google Workspace and comfort learning company-specific systems.• Strong communication skills and the ability to collaborate effectively with internal teams and external partners.• Ability to assess issues, use good judgment, and escalate complex concerns appropriately.