{"schemaVersion":"jobsearcher.job.v1","id":"bfa5100888770a6417cdb0bc","url":"https://jobsearcher.com/jobs/bfa5100888770a6417cdb0bc","canonicalUrl":"https://jobsearcher.com/jobs/bfa5100888770a6417cdb0bc","title":"Program Manager, AWS Enterprise Support S&O","description":"DESCRIPTION\nAmazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, delivers customer\nsuccess throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to\nmaximize and accelerate customer outcomes.\nWe are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated,\nor eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it.\n\nKey job responsibilities\nThis role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency. You'll reduce operational drag while\nmaintaining the quality and reliability of WFM product delivery.\n\nOwn day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.\nIdentify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,\nApply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)\nCoordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked\nManage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate\nBuild and maintain operational runbooks, process documentation, and automation playbooks\nTrack and report on delivery metrics, surfacing risks and blockers early to leadership\nDrive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high\n\nAbout the team\nAbout AWS\nDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred\nqualifications and skills listed in the job description, we encourage candidates to apply.\nWhy AWS?\nAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped\ninnovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their\nbusinesses.\nInclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity\ngroups foster a culture of inclusion that empower us to be proud of our differences.\nMentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.\n\nBASIC QUALIFICATIONS\n3+ years of program or project management experience\n3+ years of defining and implementing process improvement initiatives using data and metrics experience\nExperience using data and metrics to determine and drive improvements\nExperience working cross functionally with tech and non-tech teams\nPREFERRED QUALIFICATIONS\n3+ years of driving end to end delivery, and communicating results to senior leadership experience\nExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 82,700.00 - 129,800.00 USD annually","company":"Amazon.com Services","rawCompany":"amazoncom services","city":"Arlington","state":"VA","isRemote":false,"isActive":false,"createdAt":"2026-08-08T13:21:49.877Z","occupations":[{"code":"13-1082.00","title":"Project Management Specialists","slug":"project-management-specialists"},{"code":"15-1299.09","title":"Information Technology Project Managers","slug":"information-technology-project-managers"},{"code":"11-3021.00","title":"Computer and Information Systems Managers","slug":"computer-and-information-systems-managers"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"518210","title":"Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services","slug":"computing-infrastructure-providers-data-processing-web-hosting-and-related-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager, AWS Enterprise Support S&O","description":"DESCRIPTION\nAmazon Web Services (AWS) provides a scalable cloud computing platform to companies globally. Within AWS Enterprise Support, delivers customer\nsuccess throughout the cloud adoption lifecycle. Our employees and integrated offerings enable us to combine technology and human expertise to\nmaximize and accelerate customer outcomes.\nWe are seeking a Program Manager to own the strategic and operational roadmap of our Workforce Management (WFM) product. This person will run the execution engine: sprint management, stakeholder coordination, delivery tracking, and operational rhythm. They will also bring a sharp eye for automation and AI, constantly identifying which manual processes can be stripped down, automated,\nor eliminated entirely. The right candidate thrives in ambiguity, moves fast, and knows when to jump in versus when to build a system that handles it.\n\nKey job responsibilities\nThis role requires someone who can balance tactical delivery with a forward-looking mindset on AI-driven efficiency. You'll reduce operational drag while\nmaintaining the quality and reliability of WFM product delivery.\n\nOwn day-to-day program execution for the WFM product: sprint planning, backlog grooming, delivery tracking, and stakeholder updates.\nIdentify and implement automation opportunities across WFM operational processes, reducing manual toil and cycle time,\nApply AI and generative AI tools to streamline recurring tasks (reporting, data pulls, status aggregation, triage)\nCoordinate across engineering, data, and business teams to keep WFM product delivery on track and unblocked\nManage competing priorities and shifting requirements with agility; make fast judgment calls on what to pick up, defer, or automate\nBuild and maintain operational runbooks, process documentation, and automation playbooks\nTrack and report on delivery metrics, surfacing risks and blockers early to leadership\nDrive continuous improvement by measuring what's working, cutting what isn't, and proposing AI-augmented workflows where manual effort is high\n\nAbout the team\nAbout AWS\nDiverse Experiences: AWS values diverse experiences. Even if you do not meet all of the preferred\nqualifications and skills listed in the job description, we encourage candidates to apply.\nWhy AWS?\nAmazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped\ninnovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their\nbusinesses.\nInclusive Team Culture: Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity\ngroups foster a culture of inclusion that empower us to be proud of our differences.\nMentorship & Career Growth: We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.\n\nBASIC QUALIFICATIONS\n3+ years of program or project management experience\n3+ years of defining and implementing process improvement initiatives using data and metrics experience\nExperience using data and metrics to determine and drive improvements\nExperience working cross functionally with tech and non-tech teams\nPREFERRED QUALIFICATIONS\n3+ years of driving end to end delivery, and communicating results to senior leadership experience\nExperience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization\n\nAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.\n\nOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.\n\nThe base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.\n\nUSA, WA, Seattle - 82,700.00 - 129,800.00 USD annually","datePosted":"2026-08-08T13:21:49.877Z","dateModified":"2026-08-08T13:21:49.877Z","hiringOrganization":{"@type":"Organization","name":"Amazon.com Services","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Arlington","addressRegion":"VA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bfa5100888770a6417cdb0bc"},"url":"https://jobsearcher.com/jobs/bfa5100888770a6417cdb0bc"}}