Service Desk Technician

Company OverviewSiteOne Landscape Supply is the largest national distributor of landscaping products across the United States and Canada. As a leading supplier of wholesale goods for green industry professionals, we have a long history of serving those who design, build, and maintain outdoor spaces – from lawns and gardens to golf courses, sport fields and more. We pride ourselves on knowing our customers and their business better than anyone else and providing them with a one-stop shop of extensive inventory covering irrigation, lighting, turf and landscape maintenance, hardscapes, nursery, and pest control supplies.At SiteOne, we are passionate about delivering an outstanding customer experience and will stop at nothing to help our customers win. We know that our associates are the key to this success, and our commitment to the SiteOne DNA and support for our associates through development programs, benefits, and perks align with our vision to "Be a Great Place to Work for Our Associates". We foster a culture of safety, teamwork, and continuous improvement. With over 700 locations and exciting expansion ahead, now is the perfect time to join SiteOne and grow Stronger Together™!Position OverviewJoin our team as an IT Service Desk Technician, responsible for providing excellent customer service for internal customers and responding to requests for technical assistance.In This Role You WillInstall and support of computers, laptops, tablets, and thin-clientsInstall and support of desk phones and cellular phonesInstall and support of MS Office, Land FX, and other applicationsInstall and support of printers, scanners, fax, and other business equipmentMaintain hardware and software inventoryManage accounts in AD, Exchange, and other applicationsManage file share permissions in a Windows environmentTroubleshoot in a Citrix environmentOrder, ship and receive IT equipmentAdminister our Airwatch MDM solutionUse tools such as VNC to troubleshoot remote computersTest QA tickets on a weekly basisCreate and maintain images for computers, laptops, and thin-clientsMonitor network connectivity issues using Dynatrace and PRTGManage vendors and escalateDocument all issues in ticketing systemWork with team members to efficiently solve problemsSkills We Are SeekingAssociate's degree or equivalent work experience2 years of technical support experienceExtensive computer hardware and software experienceExperience with troubleshooting telecom, networking, and VPN solutionsExperience with thin-clients and Citrix infrastructureStrong technical and analytical aptitudeExcellent customer service skills and a positive attitudeAbility to multitask and remain detail orientedAbility to thrive in a fast-paced environmentSelf-motivated and ability to work independentlyAbility to work every 3rd Saturday on a rotational basisAbility to work different shifts as neededCompensation & BenefitsCompetitive CompensationMedical, Dental and Vision plansPaid Time Off, Paid HolidaysDailyPay available!401k with company matchTuition ReimbursementLucrative Associate Referral ProgramCompany Apparel and Work Boot VouchersOpportunity for AdvancementPaid Training and Business Certifications AvailableFree Counseling Services/Employee Assistance ProgramLife Insurance and Short- and Long-Term Disability InsuranceProduct DiscountsMost Branches never work Sundays!THE INFORMATION CONTAINED HEREIN IS NOT INTENDED TO BE AN EXHAUSTIVE LIST OF ALL RESPONSIBILITIES, DUTIES AND QUALIFICATIONS REQUIRED OF INDIVIDUALS PERFORMING THE JOB. THE QUALIFICATIONS DETAILED IN THIS JOB DESCRIPTION ARE NOT CONSIDERED THE MINIMUM REQUIREMENTS NECESSARY TO PERFORM THE JOB, BUT RATHER AS GUIDELINES. THEY MAY VARY FROM POSITION TO POSITION.SiteOne Landscape Supply is strongly committed to providing equal employment opportunities for all associates and all applicants for employment. All employment decisions at SiteOne-including those relating to hiring, promotion, transfers, benefits, compensation, placement, and termination-will be made without regard to race, color, national origin, genetic information, creed, sex, sexual orientation, gender, gender identity, religion, age, veteran status, uniform service, pregnancy, disability, or any other factor protected by applicable law.This position requires that candidates be authorized to work in the U.S. We are unable to provide sponsorship.If You Are Ever Unsure Whether a Message Is Really From SiteOne, Here’s How To Protect Yourself From Recruiting ScamsSiteOne will never ask for payment, sensitive personal info, or documents over email, messaging apps., or interviewsAll SiteOne job openings and updates will be posted on our official careers page: https://careers.siteone.com/SiteOne job related emails will be sent with a @siteone.com. All other variations are likely fraudulent.You can always reach our SiteOne team directly at Recruiting@siteone.com to confirmStarting pay will depend on factors such as location and experience, and will always meet or exceed applicable state and local minimum wage laws.