{"schemaVersion":"jobsearcher.job.v1","id":"bf99eaa4f956f6bc00fad4dc","url":"https://jobsearcher.com/jobs/bf99eaa4f956f6bc00fad4dc","canonicalUrl":"https://jobsearcher.com/jobs/bf99eaa4f956f6bc00fad4dc","title":"IT Support Specialist","description":"We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.\n\nA trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.\nThe Oppportunity\n\nThe IT team strives to provide UserTesting with fast and efficient response when it comes to requests for IT assistance. UserTesting has offices and staff all over the globe which provide both internal and external support for staff and customers. The IT team needs to be able to support the company with reasonable response times regardless of where our staff are located. Currently the majority of the IT team are in EMEA and the US East Coast time zones. We are seeking a talented IT Support Specialist for the US West coast time zone that will give us added coverage for issues that arise both during the later part of the day in the west coast as well as the beginning of the day in APAC.\nYou will provide support by responding to IT support requests and raise urgent issues that they are unable or not provisioned to solve to the IT Managers in \"after hours\" incidents. This support role will do IT ticketing as well as well defined small scope projects in existing IT toolsets when there are no active IT support requests.\nWhat we're looking for\nAble to work 11am - 7pm PST Monday through Friday. Preferably located in West coast time zone.\nBasic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)\nExperience working in an IT support capacity\nExperience working in a remote capacity and has skills to work effectively remotely with management assistance.\nAble to effectively and professionally communicate with team and staff members\nExperience working with IT technical documentation\nBasic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise.\nExperience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)\nPerks/Benefits\n\nPrivate Medical, Dental and Vision\nHealth Savings Account\nPre-Tax Benefit Accounts (FSA)\nCommuter Benefits - transit and parking\nFlexible Time off (Full time salaried (exempt) employees)\n12 Days of observed holiday entitlement\nBasic Life insurance, Short-Term Disability and Long-Term Disability insurance\n401(k) Retirement Plan\nProfessional Development Stipend\nRemote Equipment Expense Reimbursement\nMental Wellness Employee Assistance Program\nMonthly wellness and telecommunications reimbursements\nPaid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee\nPerks at Work discount scheme\nPet Insurance reimbursement\nEmployee Referral Programme\nEmployee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!\nTo learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly–join us!\nAt UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com. If you need to speak to someone please ask!\n******\nUserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.\nUserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.\nWe welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.","company":"Usertesting","rawCompany":"usertesting","city":"Remote","state":"OR","isRemote":false,"isActive":false,"createdAt":"2026-04-12T21:11:45.691Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1299.00","title":"Computer Occupations, All Other","slug":"computer-occupations-all-other"},{"code":"15-1231.00","title":"Computer Network Support Specialists","slug":"computer-network-support-specialists"}],"industries":[{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"},{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"IT Support Specialist","description":"We're UserTesting, a leader in experience research and insights; we believe the path to human understanding and great experiences start with a shared understanding—seeing and hearing how another person engages with the world around them and taking in their perspective. Working at UserTesting, you will be empowered to help organizations discover the human side of business–transforming how they work, collaborate, innovate, and bring new products and experiences to market. This is what inspires us, and it's how we enable companies to connect with their audiences naturally and organically through an experience that is uniquely, and intentionally human.\n\nA trusted company by top brands for 15+ years, UserTesting, recently merged with UserZoom, has over 3,400 customers in 50 countries, including 75 of the Fortune 100 companies. Joining our team means being part of a passionate group focused on transforming how companies learn from and understand their customers. Come join us and help us build the engine for human understanding.\nThe Oppportunity\n\nThe IT team strives to provide UserTesting with fast and efficient response when it comes to requests for IT assistance. UserTesting has offices and staff all over the globe which provide both internal and external support for staff and customers. The IT team needs to be able to support the company with reasonable response times regardless of where our staff are located. Currently the majority of the IT team are in EMEA and the US East Coast time zones. We are seeking a talented IT Support Specialist for the US West coast time zone that will give us added coverage for issues that arise both during the later part of the day in the west coast as well as the beginning of the day in APAC.\nYou will provide support by responding to IT support requests and raise urgent issues that they are unable or not provisioned to solve to the IT Managers in \"after hours\" incidents. This support role will do IT ticketing as well as well defined small scope projects in existing IT toolsets when there are no active IT support requests.\nWhat we're looking for\nAble to work 11am - 7pm PST Monday through Friday. Preferably located in West coast time zone.\nBasic experience with working in enterprise level IT ticketing systems (Zendesk, Jira Service management, etc)\nExperience working in an IT support capacity\nExperience working in a remote capacity and has skills to work effectively remotely with management assistance.\nAble to effectively and professionally communicate with team and staff members\nExperience working with IT technical documentation\nBasic working knowledge of fundamental IT concepts (Networking, Hardware, SaaS) to be able to provide support for tickets as they arise.\nExperience with some or all IT Enterprise Tools sets (Okta, Jamf, Windows, Mac, Google Workspace, Slack, Zoom etc as examples)\nPerks/Benefits\n\nPrivate Medical, Dental and Vision\nHealth Savings Account\nPre-Tax Benefit Accounts (FSA)\nCommuter Benefits - transit and parking\nFlexible Time off (Full time salaried (exempt) employees)\n12 Days of observed holiday entitlement\nBasic Life insurance, Short-Term Disability and Long-Term Disability insurance\n401(k) Retirement Plan\nProfessional Development Stipend\nRemote Equipment Expense Reimbursement\nMental Wellness Employee Assistance Program\nMonthly wellness and telecommunications reimbursements\nPaid quarterly volunteering days and Charity donation matching via our UT Cares Volunteers and Charitable Giving Committee\nPerks at Work discount scheme\nPet Insurance reimbursement\nEmployee Referral Programme\nEmployee-led groups to help foster a more inclusive employee experience and build a culture of belonging at UserTesting. Read more here!\nTo learn more about our team, culture, and customers, check out our careers page, company blog, and press/awards. Aside from a great work environment and the opportunity to make an impact, we're also growing the team quickly–join us!\nAt UserTesting, we are committed to providing more inclusive and accessible experiences for our candidates. We pride ourselves on building empathy; diverse perspectives, which we believe are the key values to creating exceptional experiences for everyone. Our commitment to providing accessible experiences is driven by this belief and our core values. If you require any accommodations or have any specific requests about how we could tailor our interview process to better suit your needs please contact us on: talentexperience@usertesting.com. If you need to speak to someone please ask!\n******\nUserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.\nUserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.\nWe welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing askPeopleOps@usertesting.com.","datePosted":"2026-04-12T21:11:45.691Z","dateModified":"2026-04-12T21:11:45.691Z","hiringOrganization":{"@type":"Organization","name":"Usertesting","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Remote","addressRegion":"OR","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bf99eaa4f956f6bc00fad4dc"},"url":"https://jobsearcher.com/jobs/bf99eaa4f956f6bc00fad4dc"}}