{"schemaVersion":"jobsearcher.job.v1","id":"bf79db7fbfeac32257a349bc","url":"https://jobsearcher.com/jobs/bf79db7fbfeac32257a349bc","canonicalUrl":"https://jobsearcher.com/jobs/bf79db7fbfeac32257a349bc","title":"Senior Technical Support Engineer - Big Data & Cloud","description":"Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.\r\nJob Summary\r\nThe Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.\r\nA TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.\r\nResponsibilities\r\nTechnical Support\r\nProvide support for standard and custom deployments\r\nAnswer break/fix and non-break/fix technical questions through SFDC ticketing system\r\nEfficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions\r\nOpen SEP and Galaxy bug reports in Jira and feature requests in Aha!\r\nProvide upgrade support upon customer request\r\nCustomer must be on a supported LTS version at the time of request\r\nTSE must communicate unsupported LTS requests to the Account team as these require PS services\r\nMonthly Technical check-ins:\r\nDiscuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends\r\nResponsible for ensuring customer environments are on supported LTS versions\r\nKnowledge Sharing/Technical Enablement:\r\nKnowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.\r\nContribute to our reference documentation\r\nConsultant to our content teams\r\nOwn your personal technical education journey\r\nProject Involvement\r\nContribute to or drive components of departmental and cross functional initiatives\r\nPartner with Leadership\r\nIdentify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally\r\nProvide feedback to your manager on continued education opportunities, project ideas, etc.\r\nRequirements\r\n5+ years of support experience\r\n3+ years of Big Data, Docker, Kubernetes and cloud technologies experience\r\nAbility to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.\r\nSkills\r\nBig Data (Hadoop, Data Lakes, Spark)\r\nDocker and Kubernetes\r\nCloud technologies (AWS, Azure, GCP)\r\nSecurity - Authentication (LDAP, OAuth2.0) and Authorization technologies\r\nSSL/TLS\r\nDBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash\r\nLocation: PST\r\nEqual Employment Opportunity\r\nStarburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","company":"Starburst","rawCompany":"starburst","city":"Millbrae","state":"CA","isRemote":false,"isActive":false,"createdAt":"2026-07-04T01:58:20.419Z","occupations":[{"code":"15-1232.00","title":"Computer User Support Specialists","slug":"computer-user-support-specialists"},{"code":"15-1252.00","title":"Software Developers","slug":"software-developers"},{"code":"15-1243.01","title":"Data Warehousing Specialists","slug":"data-warehousing-specialists"}],"industries":[{"code":"541512","title":"Computer Systems Design Services","slug":"computer-systems-design-services"},{"code":"541511","title":"Custom Computer Programming Services","slug":"custom-computer-programming-services"},{"code":"513210","title":"Software Publishers","slug":"software-publishers"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Senior Technical Support Engineer - Big Data & Cloud","description":"Starburst delivers enterprise intelligence at scale by giving organizations secure, governed access to all their data, wherever it lives. Built for distributed data environments, Starburst helps enterprises power AI and analytics without the cost and complexity of traditional data consolidation. With open standards including Trino and Apache Iceberg, Starburst enables trusted access to complete enterprise context while helping organizations avoid vendor lock-in. Leading global enterprises trust Starburst to fuel AI, analytics, and enterprise intelligence. Learn more at starburst.ai.\r\nJob Summary\r\nThe Technical Support Engineer (TSE) acts as a Starburst SME for a book of Majors and Strategic accounts. The TSE is responsible for answering all technical questions within both standard and custom deployment environments and assisting with supported LTS upgrades. The TSE is also responsible for peer training and development, personal continued education, and contributing to our reference documentation. They will coordinate closely with Support leadership, Engineering, Product and Accounts teams to ensure our customers receive a value driven enterprise experience.\r\nA TSE is able to work independently, with minimal guidance, and demonstrates an expert degree of proficiency in both SEP and Galaxy.\r\nResponsibilities\r\nTechnical Support\r\nProvide support for standard and custom deployments\r\nAnswer break/fix and non-break/fix technical questions through SFDC ticketing system\r\nEfficiently reproduce reported issues by leveraging tools (minikube, minitrino, docker-compose, etc.), identify root causes, and provide solutions\r\nOpen SEP and Galaxy bug reports in Jira and feature requests in Aha!\r\nProvide upgrade support upon customer request\r\nCustomer must be on a supported LTS version at the time of request\r\nTSE must communicate unsupported LTS requests to the Account team as these require PS services\r\nMonthly Technical check-ins:\r\nDiscuss open support tickets, provide updates on product bugs and provide best practice recommendations based on your observations and ticket trends\r\nResponsible for ensuring customer environments are on supported LTS versions\r\nKnowledge Sharing/Technical Enablement:\r\nKnowledge exchange and continued technical enablement are crucial for the development of our team and the customer experience. It's essential that we keep our product expertise and documentation current and that all team members have access to information.\r\nContribute to our reference documentation\r\nConsultant to our content teams\r\nOwn your personal technical education journey\r\nProject Involvement\r\nContribute to or drive components of departmental and cross functional initiatives\r\nPartner with Leadership\r\nIdentify areas of opportunity with potential solutions for inefficiencies or obstacles within the team and cross-functionally\r\nProvide feedback to your manager on continued education opportunities, project ideas, etc.\r\nRequirements\r\n5+ years of support experience\r\n3+ years of Big Data, Docker, Kubernetes and cloud technologies experience\r\nAbility to Travel: This role will require 25% in-person travel for purposes including but not limited to new hire onboarding, team and department offsites, customer engagements, and other company events. Actual travel expectations may vary by role and business needs.\r\nSkills\r\nBig Data (Hadoop, Data Lakes, Spark)\r\nDocker and Kubernetes\r\nCloud technologies (AWS, Azure, GCP)\r\nSecurity - Authentication (LDAP, OAuth2.0) and Authorization technologies\r\nSSL/TLS\r\nDBMS Concepts/SQL Exposure Languages: SQL, Java, Python, Bash\r\nLocation: PST\r\nEqual Employment Opportunity\r\nStarburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\r\nJ-18808-Ljbffr","datePosted":"2026-07-04T01:58:20.419Z","dateModified":"2026-07-04T01:58:20.419Z","hiringOrganization":{"@type":"Organization","name":"Starburst","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Millbrae","addressRegion":"CA","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bf79db7fbfeac32257a349bc"},"url":"https://jobsearcher.com/jobs/bf79db7fbfeac32257a349bc"}}