{"schemaVersion":"jobsearcher.job.v1","id":"bf58a14c195882264fdd066e","url":"https://jobsearcher.com/jobs/bf58a14c195882264fdd066e","canonicalUrl":"https://jobsearcher.com/jobs/bf58a14c195882264fdd066e","title":"Program Manager / Case Management Supervisor","description":"Job Summary\nWe are sJob Summary\nThe Program Manager / Case Management Supervisor leads and supports our Case Management team by providing supervision, quality assurance, training, coordination, and operational oversight while also carrying a small caseload of clients. This role ensures ethical, effective service delivery and supports staff development, communication, and compliance with agency and funding requirements.\nWhat You’ll Do\nSupervision & Staff Support\nProvide supervision and coaching to Case Managers.\nOffer guidance on complex client situations, boundaries, ethics, and best practices.\nLead onboarding and ongoing training for case management staff.\nQuality Assurance & Documentation\nReview documentation for accuracy, completeness, and timeliness.\nProvide constructive feedback to improve quality and compliance.\nMonitor adherence to agency expectations for billable vs. non-billable time.\nClient Support & Caseload Duties\nMaintain a caseload with high-quality, person-centered service.\nSupport escalated client issues in collaboration with Case Managers.\nAssist with coverage when staff are unavailable or cases require elevated support.\nTeam Communication & Coordination\nLead team meetings and communicate updates, reminders, and expectations.\nCoordinate staff schedules, transitions, and coverage as needed.\nAdministrative & Program Duties\nTrack productivity, documentation timeliness, and program metrics.\nParticipate in hiring, evaluations, and performance improvement processes.\nEnsure completion of compliance tasks (FCSR, training, background checks).\nCollaborate with leadership to improve workflows, systems, and team culture.\nQualifications\nBachelor’s degree required in Social Work, Psychology, Human Services, or a related field.\nMinimum 2 years of experience in case management or community support.\nSupervisory or leadership experience preferred.\nStrong knowledge of local resources, documentation standards, and ethical practice.\nExcellent communication, organization, problem-solving, and interpersonal skills.\nValid driver’s license, reliable transportation, and clean background check.\nPhysical Requirements\nTravel to client homes and community settings.\nWalk with clients and assist with light tasks (carrying small grocery bags, pet supplies, etc. up to 25 lbs).\nNavigate various home and community environments.\nNo lifting or transferring of clients required.\nWhat We Offer\nWhile we do not currently offer medical, dental, or retirement benefits, we are actively working toward expanding our benefit options in the near future.\nCurrent offerings include:\nMileage reimbursement\nPaid time off\nSupportive team environment\nProfessional development opportunities\neeking a dedicated and experienced Program Manager / Case Management\nPay: $23.00 - $26.00 per hour\nExpected hours: 40.0 per week\nBenefits:\nFlexible schedule\nPaid time off\nWork Location: In person","company":"Kind Place","rawCompany":"kind place","city":"Springfield","state":"MO","isRemote":false,"isActive":false,"createdAt":"2026-04-14T10:44:01.378Z","occupations":[{"code":"11-9151.00","title":"Social and Community Service Managers","slug":"social-and-community-service-managers"},{"code":"21-1099.00","title":"Community and Social Service Specialists, All Other","slug":"community-and-social-service-specialists-all-other"},{"code":"21-1093.00","title":"Social and Human Service Assistants","slug":"social-and-human-service-assistants"}],"industries":[{"code":"624190","title":"Other Individual and Family Services","slug":"other-individual-and-family-services"},{"code":"813319","title":"Other Social Advocacy Organizations","slug":"other-social-advocacy-organizations"},{"code":"624229","title":"Other Community Housing Services","slug":"other-community-housing-services"}],"jobPosting":{"@context":"https://schema.org","@type":"JobPosting","title":"Program Manager / Case Management Supervisor","description":"Job Summary\nWe are sJob Summary\nThe Program Manager / Case Management Supervisor leads and supports our Case Management team by providing supervision, quality assurance, training, coordination, and operational oversight while also carrying a small caseload of clients. This role ensures ethical, effective service delivery and supports staff development, communication, and compliance with agency and funding requirements.\nWhat You’ll Do\nSupervision & Staff Support\nProvide supervision and coaching to Case Managers.\nOffer guidance on complex client situations, boundaries, ethics, and best practices.\nLead onboarding and ongoing training for case management staff.\nQuality Assurance & Documentation\nReview documentation for accuracy, completeness, and timeliness.\nProvide constructive feedback to improve quality and compliance.\nMonitor adherence to agency expectations for billable vs. non-billable time.\nClient Support & Caseload Duties\nMaintain a caseload with high-quality, person-centered service.\nSupport escalated client issues in collaboration with Case Managers.\nAssist with coverage when staff are unavailable or cases require elevated support.\nTeam Communication & Coordination\nLead team meetings and communicate updates, reminders, and expectations.\nCoordinate staff schedules, transitions, and coverage as needed.\nAdministrative & Program Duties\nTrack productivity, documentation timeliness, and program metrics.\nParticipate in hiring, evaluations, and performance improvement processes.\nEnsure completion of compliance tasks (FCSR, training, background checks).\nCollaborate with leadership to improve workflows, systems, and team culture.\nQualifications\nBachelor’s degree required in Social Work, Psychology, Human Services, or a related field.\nMinimum 2 years of experience in case management or community support.\nSupervisory or leadership experience preferred.\nStrong knowledge of local resources, documentation standards, and ethical practice.\nExcellent communication, organization, problem-solving, and interpersonal skills.\nValid driver’s license, reliable transportation, and clean background check.\nPhysical Requirements\nTravel to client homes and community settings.\nWalk with clients and assist with light tasks (carrying small grocery bags, pet supplies, etc. up to 25 lbs).\nNavigate various home and community environments.\nNo lifting or transferring of clients required.\nWhat We Offer\nWhile we do not currently offer medical, dental, or retirement benefits, we are actively working toward expanding our benefit options in the near future.\nCurrent offerings include:\nMileage reimbursement\nPaid time off\nSupportive team environment\nProfessional development opportunities\neeking a dedicated and experienced Program Manager / Case Management\nPay: $23.00 - $26.00 per hour\nExpected hours: 40.0 per week\nBenefits:\nFlexible schedule\nPaid time off\nWork Location: In person","datePosted":"2026-04-14T10:44:01.378Z","dateModified":"2026-04-14T10:44:01.378Z","hiringOrganization":{"@type":"Organization","name":"Kind Place","sameAs":"https://jobsearcher.com"},"jobLocation":{"@type":"Place","address":{"@type":"PostalAddress","addressLocality":"Springfield","addressRegion":"MO","addressCountry":"US"}},"identifier":{"@type":"PropertyValue","name":"JobSearcher","value":"bf58a14c195882264fdd066e"},"url":"https://jobsearcher.com/jobs/bf58a14c195882264fdd066e"}}