Front Desk Associate at Tru by Hilton Princeton WV

Job Description About UsAt Tru by Hilton Princeton, we’re not your average hotel—we’re modern, upbeat, and guest-focused. We’re building a team that delivers consistent, high-level service and takes pride in doing things the right way every time.Position SummaryAs a Front Desk Associate, you are the face of the hotel. You’ll be the first and last impression for every guest—handling check-ins, problem-solving, and delivering top-tier service with confidence and professionalism.Key ResponsibilitiesGreet and welcome guests with a friendly, professional attitudeCheck guests in and out efficiently and accuratelyHandle reservations, cancellations, and room assignmentsAnswer phones and respond to guest inquiriesResolve guest concerns quickly and professionallyMaintain accurate records and follow cash handling proceduresEnsure lobby and front desk areas are clean and organizedCommunicate effectively with housekeeping and maintenance teamsFollow all brand standards and company policiesQualificationsPrevious customer service or hospitality experience preferredStrong communication and problem-solving skillsAbility to multitask in a fast-paced environmentBasic computer skills (hotel systems experience is a plus)Reliable transportation and strong attendanceFlexible schedule, including weekends and holidaysWhat We’re Looking ForSomeone who stays calm under pressure (because the desk will test you)A team player who supports the entire hotel operationStrong attention to detail and accountabilityPositive, professional attitude—every shift, every guestSomeone who takes ownership and gets things doneWhy Join UsCompetitive payGrowth opportunities within our hotel portfolio of over 50 propertiesSupportive, team-driven environmentBe part of a new hotel opening—help set the standard from day oneApply TodayIf you’re dependable, professional, and ready to deliver great guest experiences—we want you on our team.