Office Manager

Company DescriptionHardin & Associates Consulting (HAC) is a Texas-based consulting firm specializing in cross-connection control, inspection program management, and regulatory compliance services for municipalities and utilities. For over 15 years, HAC has supported public water systems through inspections, training, software solutions, and program administration.We partner with cities, utilities, and organizations across Texas to deliver high-quality, compliant, and efficient programs that protect public health and water systems. HAC combines technical expertise with strong operational systems to ensure reliable service delivery and long-term client success.Role DescriptionThis role plays a central part in supporting HAC’s inspection programs and internal operations by combining administrative leadership, inspection program administration, software support, and office management responsibilities to ensure efficient and high-quality service delivery. The Office Manager oversees administrative team performance and ensures KPIs are met, while managing client accounts, project workflows, and inspection program activities to maintain timely and accurate service. This role also supports inspectors and clients, provides troubleshooting and escalation for software systems used in the field, and ensures proper onboarding and setup for both clients and inspectors. Additionally, the position maintains data systems, reporting processes, and overall office operations, while serving as a key operational resource who can step in as needed to maintain continuity and program performance.QualificationsRequired3–5+ years of experience in office management, operations, or administrative leadershipStrong organizational and project management skillsExperience managing workflows, deadlines, and team performanceExcellent communication and problem-solving skillsAbility to manage multiple priorities in a fast-paced environmentPreferredExperience working with municipalities, utilities, or regulatory programsFamiliarity with inspection programs, compliance environments, or field operationsExperience with CRM systems, databases, or program tracking softwareExperience supporting or troubleshooting software systemsKey CompetenciesAccountability and ownershipAttention to detail and data accuracyAbility to troubleshoot and resolve issues proactivelyStrong interpersonal and client service skillsAbility to foster a positive, collaborative, and productive work environment that supports team engagement and performanceFlexibility to adapt and support evolving operational needs